Safari won't load after High Sierra upgrade

Safari/Preferences/Advanced and make sure Never use font sizes smaller than is not checked.

Safari can’t open a website

Safari – slow page loads

Safari - Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues

Safari doesn't load a page or webpage items are missing

Web Content not responding

I did not have this problem initially. However, after installing the latest update 13.1, it occurred. In addition to Safari, it affects the AppStore app and iTunes as well. I am able to sync to my songs on iTunes, but it will not show the store. The App Store app is frozen just like Safari. Otherwise, other applications such as iCloud, Chrome, Xcode, etc seem to work/connect just fine.

Hi... I have been having this same issue. I have tried everything listed and here is a copy of my ETRECHECK. It has also been causing some of my GoPro vids not to play. Any help is greatly appreciated.

EtreCheck version: 3.4.6 (460)

Report generated 2017-12-04 09:58:42

Download EtreCheck from https://etrecheck.com

Runtime: 8:30

Performance: Below Average

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Beachballing

Hardware Information: ⓘ

MacBook Pro (13-inch, Early 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro8,1

1 2.3 GHz Intel Core i5 (i5-2415M) CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

Handoff/Airdrop2: not supported

Wireless:
en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 1259

Video Information: ⓘ

Intel HD Graphics 3000 - VRAM: 512 MB

Color LCD 1280 x 800

Disk Information: ⓘ

ST9320325ASG disk0: (320.07 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB

(disk0s2) <not mounted>
[CoreStorage Container]: 319.21 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted>
[Recovery]: 650 MB

MATSHITADVD-R
UJ-8A8
()

USB Information: ⓘ

USB20Bus

Apple Inc. FaceTime HD Camera (Built-in)

hub_device

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

hub_device

Apple Computer, Inc. IR Receiver

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Virtual disks: ⓘ

Macintosh HD (disk1 - Journaled HFS+) /
[Startup]: 318.84 GB (47.86 GB free)

Physical disk: disk0s2 319.21 GB Online

System Software: ⓘ

macOS High Sierra
10.13.1 (17B1003) - Time since boot: about 5 days

Configuration files: ⓘ

/etc/hosts - Count: 14

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Library/Application Support/Roxio

[not loaded] com.roxio.TDIXController (2.0) [Lookup]

/System/Library/Extensions

[loaded] com.hzsystems.terminus.driver (4) [Lookup]

[not loaded] com.motorola-mobility.driver.MotMobileUSB (1.2.2 - SDK 10.5) [Lookup]

[not loaded] com.ricoh.print.kext.USBPrintClass (3.00) [Lookup]

[not loaded] com.roxio.BluRaySupport (1.1.6) [Lookup]

[not loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9) [Lookup]

[not loaded] com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9) [Lookup]

/System/Library/Extensions/MotMobileUSB.kext/Contents/PlugIns

[not loaded] com.motorola-mobility.driver.MotMobileMS (1.0.0 - SDK 10.5) [Lookup]

[not loaded] com.motorola-mobility.driver.MotMobileMTP (1.2.2 - SDK 10.5) [Lookup]

[not loaded] com.motorola-mobility.driver.MotMobileUSBLAN (1.2.2 - SDK 10.5) [Lookup]

[not loaded] com.motorola-mobility.driver.MotMobileUSBLANMerge (1.2.2 - SDK 10.5) [Lookup]

[not loaded] com.motorola-mobility.driver.MotMobileUSBSwch (1.2.2 - SDK 10.5) [Lookup]

System Launch Agents: ⓘ

[not loaded] 9 Apple tasks

[loaded] 165 Apple tasks

[running] 114 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 36 Apple tasks

[loaded] 177 Apple tasks

[running] 118 Apple tasks

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2016-10-30) [Lookup]

[failed] com.adobe.CS5ServiceManager.plist (? 40cdc1ff dd391a6f - installed 2012-10-15) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]

[loaded] com.motorola.MDMUpdater.plist (? e0e9a797 82e00e14 - installed 2012-08-31) [Lookup]

[running] com.motorola.motohelper.plist (? f4042d6c 9e5b786c - installed 2012-07-16) [Lookup]

[loaded] com.motorola.motohelperUpdater.plist (? 94e04925 d73c373 - installed 2012-07-16) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? a955fee0 be93c7fb - installed 2017-06-12) [Lookup]

Launch Daemons: ⓘ

[loaded] com.adobe.SwitchBoard.plist (? 856489a3 0 - installed 2014-02-15) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 defea098 - installed 2017-10-25) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-10-08)

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-12) [Lookup]

[running] com.motorola-mobility.mmcfgd.plist (? ab5fc842 ae592beb - installed 2012-03-30) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-03-15) [Lookup]

[loaded] com.smithmicro.netwise.osx.helper.plist (Smith Micro Software, Inc.; Consumer Division - installed 2016-09-08) [Lookup]

[failed] com.torch.update.agent.plist (? 9cd50ca6 1c016057 - installed 2013-11-02) [Lookup]

User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2012-09-14) [Lookup]

[running] com.akamai.single-user-client.plist (? c4d9277b f4f704a9 - installed 2017-09-25) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-12) [Lookup]

[running] com.nds.pcshow.plist (Shell Script 48e39481 - installed 2017-10-03)

[loaded] com.nds.pcshow.uninstall.plist (Shell Script 621f1963 - installed 2017-10-03)

[loaded] com.spotify.webhelper.plist (Spotify - installed 2017-11-28) [Lookup]

User Login Items: ⓘ

WDDriveUtilityHelper Application

(/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)

Moveslink2 Application

(/Applications/Moveslink2.app)

XFINITY WiFi Application

(/Applications/XFINITY WiFi.app)

Dropbox Application

(/Applications/Dropbox.app)

iTunesHelper Application (Apple, Inc. - installed 2017-11-23)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Internet Plug-ins: ⓘ

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2012-08-09) [Lookup]

FlashPlayer-10.6: 27.0.0.187 (installed 2017-11-14) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-10-03)

AdobePDFViewerNPAPI: 11.0.03 (installed 2016-10-30) [Lookup]

AdobePDFViewer: 11.0.03 (installed 2016-10-30) [Lookup]

Flash Player: 27.0.0.187 (installed 2017-11-14) [Lookup]

GameFacePlugin: GameFacePlugin 1.8.0.1 (installed 2012-11-16) [Lookup]

JavaAppletPlugin: Java 8 Update 131 build 11 (installed 2017-06-12) Check version

Unity Web Player: UnityPlayer version 4.3.5f1 (installed 2014-03-18) [Lookup]

Silverlight: 5.1.30514.0 (installed 2014-10-06) [Lookup]

iPhotoPhotocast: 7.0 (installed 2012-11-28)

3rd Party Preference Panes: ⓘ

Akamai NetSession Preferences (installed 2017-09-12) [Lookup]

Flash Player (installed 2017-10-25) [Lookup]

Java (installed 2017-06-12) [Lookup]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 318.84 GB Disk used: 270.99 GB

Destinations:

BIG TIME [Local]

Total size: 2.00 TB

Total number of backups: 22

Oldest backup: 12/11/13, 8:16 AM

Last backup: 1/30/17, 1:52 AM

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 318.84 GB X 3)

Top Processes by CPU: ⓘ

38%
Google Chrome Helper

17%
Google Chrome

9%
WindowServer

3%
kernel_task

2%
ps

Top Processes by Memory: ⓘ

767 MB kernel_task

422 MB Google Chrome Helper

239 MB iTunes

237 MB Google Chrome

131 MB Safari

Top Processes by Network Use: ⓘ

Input Output Process name

1 MB 490 KB mDNSResponder

70 KB 48 KB netbiosd

15 KB 15 KB apsd

0 B 1 KB SystemUIServer

Top Processes by Energy Use: ⓘ

7.14 Google Chrome Helper

4.64 Google Chrome

4.12 mdworker

3.76 mdworker

3.06 Moveslink2

Virtual Memory Information: ⓘ

1.83 GB
Available RAM

21 MB Free RAM

6.17 GB
Used RAM

1.81 GB
Cached files

394 MB Swap Used

Software installs (last 30 days): ⓘ

Adobe Flash Player:
(installed 2017-11-14)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events): ⓘ

2017-12-04 09:29:06 TorchUpdater Crash [Open]

Cause: /usr/local/libexec/TorchUpdater

Files deleted by EtreCheck: ⓘ

2017-12-04 09:42:37 - com.adobe.ARM.[...].plist - Unknown

2017-12-04 09:42:37 - ~/Library/LaunchAgents/com.digitalrebellion.PreferenceManagerAutoSave.plist - Unknown

You might want to consider starting a new discussion. Since this one is marked solved, less people are likely to look at it. A new post would be much more visible. You can link to this one.

Try quitting the Motorola application.

Thanks for your reply.

An earlier post, or maybe different thread on the topic, recommended getting rid of com.apple/safari.plist, so I tried that. But your method makes a lot more sense. Maybe I double-corrupted, as that is now trashed.

I need to run a back up....

Nonetheless I will try and look for the Appstore plist, and try your recommendation.

Today after updating my mac my Safari Browser stopped working it does not open anything and I tried all the tricks on the internet as I could find. I dont have that rapport app that youre suggesting to uninstall also tried using terminal, deleting history, cookies, changing DNS and proxy... No luck! what should i do? I'm so desperate 😐 it looks like this no matter what website address i give...

I did it all. now there is no eset or mackeeper nothing on that report app to clean or remove but still the same and i just found out that my app store won't work as well !!!!! blank!!!!! plz help.....

EtreCheck version: 4.0.2 (4A133)

Report generated: 2018-02-17 21:11:24

Download EtreCheck from https://etrecheck.com

Runtime: 3:60

Performance: Good

Problem: Other problem

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup - Time Machine backup not found.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.

Hardware Information:

MacBook Pro (Retina, 15-inch, Early 2013)

MacBook Pro Model: MacBookPro10,1

1 2.4 GHz Intel Core i7 (i7-3635QM) CPU: 4-core

8 RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 ok

BANK 1/DIMM0

4 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 186

Video Information:

Intel HD Graphics 4000 - VRAM: 1536 MB

Color LCD 2880 x 1800

NVIDIA GeForce GT 650M - VRAM: 1 GB

Drives:

disk0 - APPLE SSD SM512E 500.28 GB (Solid State - TRIM: Yes)

Internal SATA 6 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 500.07 GB

disk1s1 - MAC (APFS) 500.07 GB 194.41 GB

disk1s2 - Preboot (APFS) [APFS Preboot] 500.07 GB 22 MB

disk1s3 - Recovery (APFS) [Recovery] 500.07 GB 510 MB

disk1s4 - VM (APFS) [APFS VM] 500.07 GB 2.15 GB

Mounted Volumes:

disk1s1 - MAC 500.07 GB (302.83 GB free)

APFS

Mount point: /

Encrypted

disk1s4 - VM [APFS VM] 500.07 GB (302.83 GB free)

APFS

Mount point: /private/var/vm

disk2s1 - C**********3 80 MB (9 MB free)

HFS+

Mount point: /Volumes/C**********3

Network:

Interface en0: Wi-Fi

802.11 a/b/g/n

One IPv4 address

Interface en1: Bluetooth PAN

iCloud Quota: 16.27 GB available

System Software:

macOS High Sierra 10.13.3 (17D47)

Time since boot: About an hour

System Load: 2.07 (1 min ago) 1.84 (5 min ago) 1.80 (15 min ago)

Security:

Unsigned Files:

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.huawei.hwportdetect_driver.plist

Executable: /Library/StartupItems/HWPortDetect_driver/HWPortCfg_driver

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.huawei.hw_createnetwork.plist

Executable: /Library/StartupItems/HW_CreateNetwork/CreateNetwork

Details: Exact match found in the whitelist - probably OK

Kernel Extensions:

/System/Library/Extensions/HuaweiDataCardDriver.kext/Contents/PlugIns

[Not Loaded] MBBACMData.kext (5.01.05.00)

[Not Loaded] MBBActivateDriver.kext (5.01.03)

[Not Loaded] MBBEthernetData.kext (5.01.09.00)

Startup Items:

HW_CreateNetwork Path: /Library/StartupItems/HW_CreateNetwork

System Launch Agents:

System Launch Daemons:

Launch Daemons:

User Launch Agents:

User Login Items:

CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2018-02-09)

(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

Grammarly Application (Grammarly, Inc

(/Applications/Grammarly.app)

Google Chrome Application (Google, Inc.

(/Applications/Google Chrome.app)

iTunesHelper Application (Apple, Inc. - installed 2018-01-26)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application (Dropbox, Inc.

(/Applications/Dropbox.app)

Internet Plug-ins:

SharePointBrowserPlugin: 14.7.7 (installed 2017-09-30)

QuickTime Plugin: 7.7.3 (installed 2018-01-31)

Silverlight: 5.1.50901.0 (installed 2017-07-12)

Time Machine:

Time Machine Not Configured!

Top Processes by CPU:

Top Processes by Memory:

Top Processes by Network Use:

Top Processes by Energy Use:

Virtual Memory Information:

Software Installs (past 30 days):

End of report

Same for me. Safari is super slow since High Sierra and I know it's only with Safari as Chrome is super fast in comparison

I have the same problem, I do not know what to do?

It works. Thank you very much!

You are welcome.

Thank you very much!. Finally my safari is working now.

You are welcome.

I'm having the exact same issue. The update caused my issues with Safari and displaying the iTunes store. Did you ever find a fix for this problem?