Safari won't load after High Sierra upgrade

Downloaded and installed High Sierra.

Everything seems to be working fine- including Chrome browser.

However, Safari will not open any webpages. App launches.

Attempt to load webpage and seems to freeze- progress bar does not move.

No error message.

Any thoughts on how to troubelshoot?

MacBook Pro, macOS High Sierra (10.13), 13 inch

Posted on Sep 28, 2017 2:27 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 24, 2018 2:39 PM

Might be a corrupt .plist.


Do a backup, preferably 2 backups on 2 separate drives.


Quit the application.


Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.Safari.plist and com.apple.appstore.plist. Move the .plists to your desktop.


Restart the computer, open the application, and test. If it works okay, delete the plists from the desktop.


If the application is the same, return the .plists to where you got it from, overwriting the newer one.


Thanks to leonie for some information contained in this.

31 replies

Nov 4, 2017 11:22 PM in response to R. Scott Lake

I have the same problem here. I tried resetting the PRAM, kill the safari in activity monitor, cleared the caches but nothing worked for me. Please help me.

Here is my EtreCheck report


EtreCheck version: 3.4.6 (460)

Report generated 2017-11-05 11:46:10

Download EtreCheck from https://etrecheck.com

Runtime: 3:46

Performance: Good


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.


Problem: Other problem

Description:

Safari won’t load any pages after upgrade to High Sierra


Hardware Information:

MacBook Air (13-inch, Early 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Air - model: MacBookAir7,2

1 1.6 GHz Intel Core i5 (i5-5250U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 140


Video Information:

Intel HD Graphics 6000 - VRAM: 1536 MB

Color LCD 1440 x 900


Disk Information:

APPLE SSD SM0128G disk0: (121.33 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [APFS Container]: 120.47 GB


USB Information:

USB30Bus

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

Macintosh HD (disk1s1 - APFS) / [Startup]: 120.47 GB (3.44 GB free) (Low!)

Encrypted: Yes (Unlocked)

Physical disk: disk0s2 120.47 GB (3.44 GB free)

(disk1s2) <not mounted> [Preboot]: 120.47 GB

Physical disk: disk0s2 120.47 GB

(disk1s3) <not mounted> [Recovery]: 120.47 GB

Physical disk: disk0s2 120.47 GB

(disk1s4) /private/var/vm [VM]: 120.47 GB

Physical disk: disk0s2 120.47 GB


System Software:

macOS High Sierra 10.13.1 (17B48) - Time since boot: less than an hour


Gatekeeper:

Mac App Store and identified developers


Possible adware:

Adware: ~/Library/LaunchAgents/com.spigot.ApplicationManager.plist

One possible adware file found. [Remove/Report]


System Launch Agents:

[not loaded] 8 Apple tasks

[loaded] 174 Apple tasks

[running] 106 Apple tasks


System Launch Daemons:

[not loaded] 36 Apple tasks

[loaded] 186 Apple tasks

[running] 107 Apple tasks


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-07-27) [Lookup]


Launch Daemons:

[loaded] com.adobe.SwitchBoard.plist (? 856489a3 0 - installed 2017-03-30) [Lookup]

[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-07-08) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-23) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 564efddb - installed 2017-10-20) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-09-27)

[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-09-27) [Lookup]

[loaded] com.microsoft.autoupdate.helpertool.plist (Microsoft Corporation - installed 2016-09-10) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-09-10) [Lookup]

[loaded] com.motionvfx.mInstaller.HelperTool.plist (Szymon Masiak - installed 2017-07-20) [Lookup]


User Launch Agents:

[loaded] com.bittorrent.uTorrent.plist (BitTorrent, Inc - installed 2017-05-09) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[running] com.spigot.ApplicationManager.plist (? 55f55cd 217327b7 - installed 2017-03-06) Adware! [Remove/Report]

~/Library/Application Support/Spigot/ApplicationManager

[running] com.spotify.webhelper.plist (Spotify - installed 2017-10-28) [Lookup]

[loaded] com.wondershare.mobilegodaemon.plist (? 63a98c21 c74e51d1 - installed 2017-02-12) [Lookup]


User Login Items:

com.adobe.SwitchBoard.monitor.plist MachInit - Hidden

(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)

Mach Init items are deprecated


Internet Plug-ins:

FlashPlayer-10.6: 27.0.0.183 (installed 2017-10-30) [Lookup]

Flash Player: 27.0.0.183 (installed 2017-10-30) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-09-21)

AdobeAAMDetect: 3.0.0.0 (installed 2017-07-08) [Lookup]


User internet Plug-ins:

Folx3Plugin: 3.0.1 (installed 2017-11-02) [Lookup]


Safari Extensions:

[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-08-17)

[enabled] IncognIt VPN Switcher - IncogniTeam Ltd. - http://www.incogniteam.com (installed 2017-02-16)

[enabled] OneNote Web Clipper - Microsoft Corporation - https://www.onenote.com/clipper (installed 2017-05-06)

[enabled] Folx - Eltima Software (installed 2017-08-19)

[enabled] Incognito - Orbicule - http://www.orbicule.com/incognito/ (installed 2017-02-16)


3rd Party Preference Panes:

Flash Player (installed 2017-10-20) [Lookup]

Perian (installed 2011-07-24) [Lookup]


Time Machine:

Time Machine not configured!


Top Processes by CPU:

9% WindowServer

7% com.apple.WebKit.WebContent

3% kernel_task

1% com.apple.WebKit.Networking

1% sysmond


Top Processes by Memory:

802 MB com.apple.WebKit.WebContent

775 MB kernel_task

357 MB Safari

168 MB Safari Technology Preview

112 MB AppleSpell


Top Processes by Network Use:

Input Output Process name

6 MB 444 KB com.apple.WebKit.Networking

46 KB 81 KB usbmuxd

31 KB 27 KB mDNSResponder

3 KB 5 KB CalendarAgent

4 KB 4 KB apsd


Top Processes by Energy Use:

11.58 WindowServer

0.52 distnoted

0.46 com.apple.WebKit.Networking

0.44 sysmond


Virtual Memory Information:

1.72 GB Available RAM

398 MB Free RAM

6.28 GB Used RAM

1.33 GB Cached files

580 MB Swap Used


Software installs (last 30 days):

Adobe Flash Player: (installed 2017-10-14)

Adobe Flash Player: (installed 2017-10-18)

Adobe Flash Player: (installed 2017-10-30)

Evernote: 6.13 (installed 2017-11-05)

1Password: 6.8.4 (installed 2017-11-05)

Todoist: 7.0.5 (installed 2017-11-05)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-11-05 11:01:49 Accounts.prefPane Crash [Open]

Cause: Performing @selector(ok:) from sender NSButton 0x600000158b50

Bug: DirectoryService.framework missing function: dsCopyDataFromNodeRef

2017-11-05 04:57:26 CalendarAgent Crash [Open]

2017-11-05 03:26:21 cloudd Crash [Open]

Cause: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Path /Users/USER/Library/Caches/*/MMCS deleted/renamed, crashing.'

abort() called

terminating with uncaught exception of type NSException

2017-11-05 02:47:50 Safari.app Crash [Open]

Nov 5, 2017 7:20 AM in response to arjunery

Macintosh HD (disk1s1 - APFS) / [Startup]: 120.47 GB (3.44 GB free) (Low!)


You need to free up some space on your hard drive. Having 10GB of free disk space is about the minimum required for normal operation and more is better.


Disk Space - Free Up


Disk Space – Free Up (2)


Disk Space - Free Up - Mavericks


Disk Space Filling Up – OmniDiskSweeper 10.8+


Disk Space Filling Up - WhatSize


Drive space – minimum free required

Why you shouldn’t download from a Torrent site

Dec 4, 2017 6:59 AM in response to Eric Root

Hi... I have been having this same issue. I have tried everything listed and here is a copy of my ETRECHECK. It has also been causing some of my GoPro vids not to play. Any help is greatly appreciated.


EtreCheck version: 3.4.6 (460)

Report generated 2017-12-04 09:58:42

Download EtreCheck from https://etrecheck.com

Runtime: 8:30

Performance: Below Average


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Beachballing


Hardware Information:

MacBook Pro (13-inch, Early 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro8,1

1 2.3 GHz Intel Core i5 (i5-2415M) CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

Handoff/Airdrop2: not supported

Wireless:
en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 1259


Video Information:

Intel HD Graphics 3000 - VRAM: 512 MB

Color LCD 1280 x 800


Disk Information:

ST9320325ASG disk0: (320.07 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB

(disk0s2) <not mounted>
[CoreStorage Container]: 319.21 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted>
[Recovery]: 650 MB


MATSHITADVD-R
UJ-8A8
()


USB Information:

USB20Bus

Apple Inc. FaceTime HD Camera (Built-in)

hub_device

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

hub_device

Apple Computer, Inc. IR Receiver


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

Macintosh HD (disk1 - Journaled HFS+) /
[Startup]: 318.84 GB (47.86 GB free)

Physical disk: disk0s2 319.21 GB Online


System Software:

macOS High Sierra
10.13.1 (17B1003) - Time since boot: about 5 days


Configuration files:

/etc/hosts - Count: 14


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Library/Application Support/Roxio

[not loaded] com.roxio.TDIXController (2.0) [Lookup]


/System/Library/Extensions

[loaded] com.hzsystems.terminus.driver (4) [Lookup]

[not loaded] com.motorola-mobility.driver.MotMobileUSB (1.2.2 - SDK 10.5) [Lookup]

[not loaded] com.ricoh.print.kext.USBPrintClass (3.00) [Lookup]

[not loaded] com.roxio.BluRaySupport (1.1.6) [Lookup]

[not loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9) [Lookup]

[not loaded] com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9) [Lookup]


/System/Library/Extensions/MotMobileUSB.kext/Contents/PlugIns

[not loaded] com.motorola-mobility.driver.MotMobileMS (1.0.0 - SDK 10.5) [Lookup]

[not loaded] com.motorola-mobility.driver.MotMobileMTP (1.2.2 - SDK 10.5) [Lookup]

[not loaded] com.motorola-mobility.driver.MotMobileUSBLAN (1.2.2 - SDK 10.5) [Lookup]

[not loaded] com.motorola-mobility.driver.MotMobileUSBLANMerge (1.2.2 - SDK 10.5) [Lookup]

[not loaded] com.motorola-mobility.driver.MotMobileUSBSwch (1.2.2 - SDK 10.5) [Lookup]


System Launch Agents:

[not loaded] 9 Apple tasks

[loaded] 165 Apple tasks

[running] 114 Apple tasks


System Launch Daemons:

[not loaded] 36 Apple tasks

[loaded] 177 Apple tasks

[running] 118 Apple tasks


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2016-10-30) [Lookup]

[failed] com.adobe.CS5ServiceManager.plist (? 40cdc1ff dd391a6f - installed 2012-10-15) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]

[loaded] com.motorola.MDMUpdater.plist (? e0e9a797 82e00e14 - installed 2012-08-31) [Lookup]

[running] com.motorola.motohelper.plist (? f4042d6c 9e5b786c - installed 2012-07-16) [Lookup]

[loaded] com.motorola.motohelperUpdater.plist (? 94e04925 d73c373 - installed 2012-07-16) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? a955fee0 be93c7fb - installed 2017-06-12) [Lookup]


Launch Daemons:

[loaded] com.adobe.SwitchBoard.plist (? 856489a3 0 - installed 2014-02-15) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 defea098 - installed 2017-10-25) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-10-08)

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-12) [Lookup]

[running] com.motorola-mobility.mmcfgd.plist (? ab5fc842 ae592beb - installed 2012-03-30) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-03-15) [Lookup]

[loaded] com.smithmicro.netwise.osx.helper.plist (Smith Micro Software, Inc.; Consumer Division - installed 2016-09-08) [Lookup]

[failed] com.torch.update.agent.plist (? 9cd50ca6 1c016057 - installed 2013-11-02) [Lookup]


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2012-09-14) [Lookup]

[running] com.akamai.single-user-client.plist (? c4d9277b f4f704a9 - installed 2017-09-25) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-12) [Lookup]

[running] com.nds.pcshow.plist (Shell Script 48e39481 - installed 2017-10-03)

[loaded] com.nds.pcshow.uninstall.plist (Shell Script 621f1963 - installed 2017-10-03)

[loaded] com.spotify.webhelper.plist (Spotify - installed 2017-11-28) [Lookup]


User Login Items:

WDDriveUtilityHelper Application

(/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)

Moveslink2 Application

(/Applications/Moveslink2.app)

XFINITY WiFi Application

(/Applications/XFINITY WiFi.app)

Dropbox Application

(/Applications/Dropbox.app)

iTunesHelper Application (Apple, Inc. - installed 2017-11-23)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins:

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2012-08-09) [Lookup]

FlashPlayer-10.6: 27.0.0.187 (installed 2017-11-14) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-10-03)

AdobePDFViewerNPAPI: 11.0.03 (installed 2016-10-30) [Lookup]

AdobePDFViewer: 11.0.03 (installed 2016-10-30) [Lookup]

Flash Player: 27.0.0.187 (installed 2017-11-14) [Lookup]

GameFacePlugin: GameFacePlugin 1.8.0.1 (installed 2012-11-16) [Lookup]

JavaAppletPlugin: Java 8 Update 131 build 11 (installed 2017-06-12) Check version

Unity Web Player: UnityPlayer version 4.3.5f1 (installed 2014-03-18) [Lookup]

Silverlight: 5.1.30514.0 (installed 2014-10-06) [Lookup]

iPhotoPhotocast: 7.0 (installed 2012-11-28)


3rd Party Preference Panes:

Akamai NetSession Preferences (installed 2017-09-12) [Lookup]

Flash Player (installed 2017-10-25) [Lookup]

Java (installed 2017-06-12) [Lookup]


Time Machine:

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 318.84 GB Disk used: 270.99 GB

Destinations:

BIG TIME [Local]

Total size: 2.00 TB

Total number of backups: 22

Oldest backup: 12/11/13, 8:16 AM

Last backup: 1/30/17, 1:52 AM

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 318.84 GB X 3)


Top Processes by CPU:

38%
Google Chrome Helper

17%
Google Chrome

9%
WindowServer

3%
kernel_task

2%
ps


Top Processes by Memory:

767 MB kernel_task

422 MB Google Chrome Helper

239 MB iTunes

237 MB Google Chrome

131 MB Safari


Top Processes by Network Use:

Input Output Process name

1 MB 490 KB mDNSResponder

70 KB 48 KB netbiosd

15 KB 15 KB apsd

0 B 1 KB SystemUIServer


Top Processes by Energy Use:

7.14 Google Chrome Helper

4.64 Google Chrome

4.12 mdworker

3.76 mdworker

3.06 Moveslink2


Virtual Memory Information:

1.83 GB
Available RAM

21 MB Free RAM

6.17 GB
Used RAM

1.81 GB
Cached files

394 MB Swap Used


Software installs (last 30 days):

Adobe Flash Player:
(installed 2017-11-14)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-12-04 09:29:06 TorchUpdater Crash [Open]

Cause: /usr/local/libexec/TorchUpdater


Files deleted by EtreCheck:

2017-12-04 09:42:37 - com.adobe.ARM.[...].plist - Unknown

2017-12-04 09:42:37 - ~/Library/LaunchAgents/com.digitalrebellion.PreferenceManagerAutoSave.plist - Unknown


Nov 1, 2017 3:38 PM in response to R. Scott Lake

I did not have this problem initially. However, after installing the latest update 13.1, it occurred. In addition to Safari, it affects the AppStore app and iTunes as well. I am able to sync to my songs on iTunes, but it will not show the store. The App Store app is frozen just like Safari. Otherwise, other applications such as iCloud, Chrome, Xcode, etc seem to work/connect just fine.

Jan 24, 2018 10:37 AM in response to Eric Root

Same problem....tried everything in the previous replies--nothing worked. Very frustrating as other apps are working. Maybe I need more space but not sure why all of a sudden...

Thanks

Here's the etrecheck:

EtreCheck version: 3.4.6 (460)

Report generated 2018-01-24 13:32:23

Download EtreCheck from https://etrecheck.com

Runtime: 2:58

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Apps are crashing

Description:

Safari no longer opens

App store no longer opens


Hardware Information: ⓘ

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2.9 GHz Intel Core i7 (i7-3520M) CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Check Battery - Cycle count = 776

iCloud Quota: 4.82 GB available


Video Information: ⓘ

Intel HD Graphics 4000 - VRAM: 1536 MB

Color LCD 1280 x 800


Disk Information: ⓘ

APPLE HDD HTS541075A9E662 disk0: (750.16 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 749.30 GB

(disk0s3) <not mounted> [Recovery]: 650 MB


MATSHITADVD-R UJ-8A8 ()


USB Information: ⓘ

USB20Bus

hub_device

hub_device

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

hub_device

Apple Inc. FaceTime HD Camera (Built-in)

USB30Bus


Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus


Virtual disks: ⓘ

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 748.93 GB (579.74 GB free)

Encrypted AES-XTS (Unlocked)

Physical disk: disk0s2 749.30 GB Online


System Software: ⓘ

macOS High Sierra 10.13.2 (17C205) - Time since boot: less than an hour


Gatekeeper: ⓘ

Mac App Store and identified developers


Kernel Extensions: ⓘ

/Users/[redacted]/Apowersoft/Mac Online Launcher/Mac Online Launcher.app

[loaded] com.Apowersoft.driver.AudioDevice (1.6.7 - SDK 10.11) [Lookup]

[loaded] com.Cycling74.driver.Soundflower (1.0.0 - SDK 10.8) [Lookup]


Startup Items: ⓘ

Freecorder: Path: /Library/StartupItems/Freecorder

Startup items no longer function in OS X Yosemite or later


System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 184 Apple tasks

[running] 98 Apple tasks


System Launch Daemons: ⓘ

[not loaded] 37 Apple tasks

[loaded] 191 Apple tasks

[running] 104 Apple tasks


Launch Agents: ⓘ

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]

[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (EPSON - installed 2015-09-02) [Lookup]

[running] com.epson.ecrp.launcher.plist (Seiko Epson Corporation - installed 2017-09-06) [Lookup]

[loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-11-30) [Lookup]

[running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2017-07-02) [Lookup]

[running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2017-07-02) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 6f46a07e 72ac4dde - installed 2017-10-30) [Lookup]


Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-12-14) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-09) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-11) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 8b29c3ef - installed 2012-04-02) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-05) [Lookup]

[loaded] org.macosforge.xquartz.privileged_startx.plist (? 77ab826e 374a0b2d - installed 2012-06-01) [Lookup]


User Launch Agents: ⓘ

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-09-24) [Lookup]


User Login Items: ⓘ

AdobeResourceSynchronizer Application

(/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)

Dropbox Application

(/Applications/Dropbox.app)


Internet Plug-ins: ⓘ

AdobeAAMDetect: AdobeAAMDetect 2.0.0.0 (installed 2014-02-22) [Lookup]

FlashPlayer-10.6: 28.0.0.137 (installed 2018-01-09) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-21)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-12-04) [Lookup]

AdobePDFViewer: 18.009.20050 (installed 2017-12-04) [Lookup]

Flash Player: 28.0.0.137 (installed 2018-01-09) [Lookup]

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-16) [Lookup]

SharePointBrowserPlugin: 14.7.2 (installed 2017-03-15) [Lookup]

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]

Silverlight: 5.1.50428.0 (installed 2016-06-23) [Lookup]

JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-10-30) Check version


Safari Extensions: ⓘ

[disabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2015-10-14)


3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-12-14) [Lookup]

Java (installed 2017-10-30) [Lookup]


Time Machine: ⓘ

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 748.93 GB Disk used: 169.18 GB

Destinations:

Busy Bee [Local]

Total size: 499.97 GB

Total number of backups: 1

Oldest backup: 5/5/16, 8:28 AM

Last backup: 5/5/16, 8:28 AM

Size of backup disk: Too small

Backup size 499.97 GB < (Disk used 169.18 GB X 3)


Top Processes by CPU: ⓘ

7% WindowServer

2% kernel_task

1% plugin-container

0% fontd

0% mds


Top Processes by Memory: ⓘ

705 MB kernel_task

343 MB firefox

257 MB plugin-container

192 MB Dropbox

166 MB mds_stores


Top Processes by Network Use: ⓘ

Input Output Process name

75 KB 97 KB Dropbox

139 KB 21 KB mDNSResponder

6 KB 18 KB apsd

7 KB 2 KB cloudd

522 B 354 B netbiosd


Top Processes by Energy Use: ⓘ

9.74 WindowServer

1.70 plugin-container

1.18 firefox

0.58 EEventManager


Virtual Memory Information: ⓘ

4.65 GB Available RAM

2.21 GB Free RAM

3.35 GB Used RAM

2.44 GB Cached files

0 B Swap Used


Software installs (last 30 days): ⓘ

EPSON Printer Driver: (installed 2017-12-30)

EPSON Printer Driver: (installed 2017-12-30)

EPSON Printer Driver: (installed 2017-12-30)

Adobe Flash Player: (installed 2018-01-09)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events): ⓘ

2018-01-24 13:29:08 quicklookd.app Crash [Open]

Cause: qlmanage --diag 6571367.1654591 6571367.8498614 6571367.1905303 6571367.1096826 6571367.8498552 6571367.1096829

last generator in main thread: com.apple.qlgenerator.office

last threaded generator: com.apple.qlgenerator.pdf

2018-01-24 12:49:54 Safari.app Hang [Open]

2018-01-24 12:02:05 com.apple.Safari.History High CPU use [Open] [Details]


Files deleted by EtreCheck: ⓘ

2018-01-24 13:11:17 - com.adobe.ARM.[...].plist - Unknown

2018-01-24 13:11:17 - ~/Library/LaunchAgents/com.skype.skype.shareagent.plist - Unknown

2018-01-24 13:11:33 - /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist - Unknown

2018-01-24 13:11:33 - /Library/LaunchAgents/com.adobe.AdobeCreativeCloud.plist - Unknown

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Safari won't load after High Sierra upgrade

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