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Safari won't load after High Sierra upgrade

Downloaded and installed High Sierra.

Everything seems to be working fine- including Chrome browser.

However, Safari will not open any webpages. App launches.

Attempt to load webpage and seems to freeze- progress bar does not move.

No error message.

Any thoughts on how to troubelshoot?

MacBook Pro, macOS High Sierra (10.13), 13 inch

Posted on Sep 28, 2017 2:27 PM

Top-ranking reply

dominic23

Level 10

83,952 points

Posted on Sep 30, 2017 3:40 AM

Go step by step and test.

1. Log out of your account.

Click  menu in the menu bar and choose “Shut Down”.

Press the power button to start the Mac.

2. Launch System Preferences.

Look at the bottom of the pane.

Do you see Trusteer Rapport or Tusteer Endpoint installed?

If yes, click it and stop it

or Uninstall Trusteer Rapport/Endpoint.

https://www.trusteer.com/support/uninstalling-rapport-mac-os-x#1

3. Do you have Airfoil app installed?

4. Deselect Proxies, if selected.

System Preference > Network > Advanced > Proxies Tab

Unlock the lock if you have to.

Under "Select Protocol", uncheck any box if check marked.

Click "OK" then "Apply”.

5. Sometimes third party software can cause this kind of a problem.

Please run EtreCheck and post the report here.

https://etrecheck.com

Download it, open Downloads folder, click on it to open and select ”Open”.

Select a problem from the “Choose a problem” popup menu box, and then “Start EtreCheck” in the dialog.

Click “Share Report” button in the toolbar, select “Copy to Clipboard”, and then paste it when you reply.

View in context

31 replies

JMKMD

Level 1

12 points

Jan 24, 2018 10:37 AM in response to Eric Root

Same problem....tried everything in the previous replies--nothing worked. Very frustrating as other apps are working. Maybe I need more space but not sure why all of a sudden...

Thanks

Here's the etrecheck:

EtreCheck version: 3.4.6 (460)

Report generated 2018-01-24 13:32:23

Download EtreCheck from https://etrecheck.com

Runtime: 2:58

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Apps are crashing

Description:

Safari no longer opens

App store no longer opens

Hardware Information: ⓘ

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2.9 GHz Intel Core i7 (i7-3520M) CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Check Battery - Cycle count = 776

iCloud Quota: 4.82 GB available

Video Information: ⓘ

Intel HD Graphics 4000 - VRAM: 1536 MB

Color LCD 1280 x 800

Disk Information: ⓘ

APPLE HDD HTS541075A9E662 disk0: (750.16 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 749.30 GB

(disk0s3) <not mounted> [Recovery]: 650 MB

MATSHITADVD-R UJ-8A8 ()

USB Information: ⓘ

USB20Bus

hub_device

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

hub_device

Apple Inc. FaceTime HD Camera (Built-in)

USB30Bus

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Virtual disks: ⓘ

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 748.93 GB (579.74 GB free)

Encrypted AES-XTS (Unlocked)

Physical disk: disk0s2 749.30 GB Online

System Software: ⓘ

macOS High Sierra 10.13.2 (17C205) - Time since boot: less than an hour

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Users/[redacted]/Apowersoft/Mac Online Launcher/Mac Online Launcher.app

[loaded] com.Apowersoft.driver.AudioDevice (1.6.7 - SDK 10.11) [Lookup]

[loaded] com.Cycling74.driver.Soundflower (1.0.0 - SDK 10.8) [Lookup]

Startup Items: ⓘ

Freecorder: Path: /Library/StartupItems/Freecorder

Startup items no longer function in OS X Yosemite or later

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 184 Apple tasks

[running] 98 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 37 Apple tasks

[loaded] 191 Apple tasks

[running] 104 Apple tasks

Launch Agents: ⓘ

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]

[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (EPSON - installed 2015-09-02) [Lookup]

[running] com.epson.ecrp.launcher.plist (Seiko Epson Corporation - installed 2017-09-06) [Lookup]

[loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-11-30) [Lookup]

[running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2017-07-02) [Lookup]

[running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2017-07-02) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 6f46a07e 72ac4dde - installed 2017-10-30) [Lookup]

Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-12-14) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-09) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-11) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 8b29c3ef - installed 2012-04-02) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-05) [Lookup]

[loaded] org.macosforge.xquartz.privileged_startx.plist (? 77ab826e 374a0b2d - installed 2012-06-01) [Lookup]

User Launch Agents: ⓘ

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-09-24) [Lookup]

User Login Items: ⓘ

AdobeResourceSynchronizer Application

(/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)

Dropbox Application

(/Applications/Dropbox.app)

Internet Plug-ins: ⓘ

AdobeAAMDetect: AdobeAAMDetect 2.0.0.0 (installed 2014-02-22) [Lookup]

FlashPlayer-10.6: 28.0.0.137 (installed 2018-01-09) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-21)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-12-04) [Lookup]

AdobePDFViewer: 18.009.20050 (installed 2017-12-04) [Lookup]

Flash Player: 28.0.0.137 (installed 2018-01-09) [Lookup]

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-16) [Lookup]

SharePointBrowserPlugin: 14.7.2 (installed 2017-03-15) [Lookup]

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]

Silverlight: 5.1.50428.0 (installed 2016-06-23) [Lookup]

JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-10-30) Check version

Safari Extensions: ⓘ

[disabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2015-10-14)

3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-12-14) [Lookup]

Java (installed 2017-10-30) [Lookup]

Time Machine: ⓘ

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 748.93 GB Disk used: 169.18 GB

Destinations:

Busy Bee [Local]

Total size: 499.97 GB

Total number of backups: 1

Oldest backup: 5/5/16, 8:28 AM

Last backup: 5/5/16, 8:28 AM

Size of backup disk: Too small

Backup size 499.97 GB < (Disk used 169.18 GB X 3)

Top Processes by CPU: ⓘ

7% WindowServer

2% kernel_task

1% plugin-container

0% fontd

0% mds

Top Processes by Memory: ⓘ

705 MB kernel_task

343 MB firefox

257 MB plugin-container

192 MB Dropbox

166 MB mds_stores

Top Processes by Network Use: ⓘ

Input Output Process name

75 KB 97 KB Dropbox

139 KB 21 KB mDNSResponder

6 KB 18 KB apsd

7 KB 2 KB cloudd

522 B 354 B netbiosd

Top Processes by Energy Use: ⓘ

9.74 WindowServer

1.70 plugin-container

1.18 firefox

0.58 EEventManager

Virtual Memory Information: ⓘ

4.65 GB Available RAM

2.21 GB Free RAM

3.35 GB Used RAM

2.44 GB Cached files

0 B Swap Used

Software installs (last 30 days): ⓘ

EPSON Printer Driver: (installed 2017-12-30)

Adobe Flash Player: (installed 2018-01-09)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events): ⓘ

2018-01-24 13:29:08 quicklookd.app Crash [Open]

Cause: qlmanage --diag 6571367.1654591 6571367.8498614 6571367.1905303 6571367.1096826 6571367.8498552 6571367.1096829

last generator in main thread: com.apple.qlgenerator.office

last threaded generator: com.apple.qlgenerator.pdf

2018-01-24 12:49:54 Safari.app Hang [Open]

2018-01-24 12:02:05 com.apple.Safari.History High CPU use [Open] [Details]

Files deleted by EtreCheck: ⓘ

2018-01-24 13:11:17 - com.adobe.ARM.[...].plist - Unknown

2018-01-24 13:11:17 - ~/Library/LaunchAgents/com.skype.skype.shareagent.plist - Unknown

2018-01-24 13:11:33 - /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist - Unknown

2018-01-24 13:11:33 - /Library/LaunchAgents/com.adobe.AdobeCreativeCloud.plist - Unknown

Eric Root

Level 10

684,609 points

Jan 24, 2018 2:39 PM in response to JMKMD

Might be a corrupt .plist.

Do a backup, preferably 2 backups on 2 separate drives.

Quit the application.

Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.Safari.plist and com.apple.appstore.plist. Move the .plists to your desktop.

Restart the computer, open the application, and test. If it works okay, delete the plists from the desktop.

If the application is the same, return the .plists to where you got it from, overwriting the newer one.

Thanks to leonie for some information contained in this.

JMKMD

Level 1

12 points

Jan 24, 2018 3:05 PM in response to Eric Root

Thanks for your reply.

An earlier post, or maybe different thread on the topic, recommended getting rid of com.apple/safari.plist, so I tried that. But your method makes a lot more sense. Maybe I double-corrupted, as that is now trashed.

I need to run a back up....

Nonetheless I will try and look for the Appstore plist, and try your recommendation.

JMKMD

Level 1

12 points

Jan 25, 2018 10:36 AM in response to Eric Root

I ended up finding a solution on another thread I thought I'd post.

I tried everything you and others here said. Tried resetting NAVRAM, safe boot etc etc.

The only thing that worked was running

OnyX 3.4.1 for macOS High Sierra 10.13

The recommendation was to run Onyx 3.8.8 but I couldn't find it. But now safari and app store are working again.

Sunyta

Level 1

8 points

Jan 26, 2018 1:13 PM in response to Eric Root

I did it all. now there is no eset or mackeeper nothing on that report app to clean or remove but still the same and i just found out that my app store won't work as well !!!!! blank!!!!! plz help.....

Nsabeh

Level 1

12 points

Feb 17, 2018 10:13 AM in response to dominic23

EtreCheck version: 4.0.2 (4A133)

Report generated: 2018-02-17 21:11:24

Download EtreCheck from https://etrecheck.com

Runtime: 3:60

Performance: Good

Problem: Other problem

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup - Time Machine backup not found.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.

Hardware Information:

MacBook Pro (Retina, 15-inch, Early 2013)

MacBook Pro Model: MacBookPro10,1

1 2.4 GHz Intel Core i7 (i7-3635QM) CPU: 4-core

8 RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 ok

BANK 1/DIMM0

4 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 186

Video Information:

Intel HD Graphics 4000 - VRAM: 1536 MB

Color LCD 2880 x 1800

NVIDIA GeForce GT 650M - VRAM: 1 GB

Drives:

disk0 - APPLE SSD SM512E 500.28 GB (Solid State - TRIM: Yes)

Internal SATA 6 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 500.07 GB

disk1s1 - MAC (APFS) 500.07 GB 194.41 GB

disk1s2 - Preboot (APFS) [APFS Preboot] 500.07 GB 22 MB

disk1s3 - Recovery (APFS) [Recovery] 500.07 GB 510 MB

disk1s4 - VM (APFS) [APFS VM] 500.07 GB 2.15 GB

Mounted Volumes:

disk1s1 - MAC 500.07 GB (302.83 GB free)

APFS

Mount point: /

Encrypted

disk1s4 - VM [APFS VM] 500.07 GB (302.83 GB free)

APFS

Mount point: /private/var/vm

disk2s1 - C**********3 80 MB (9 MB free)

HFS+

Mount point: /Volumes/C**********3

Network:

Interface en0: Wi-Fi

802.11 a/b/g/n

One IPv4 address

Interface en1: Bluetooth PAN

iCloud Quota: 16.27 GB available

System Software:

macOS High Sierra 10.13.3 (17D47)

Time since boot: About an hour

System Load: 2.07 (1 min ago) 1.84 (5 min ago) 1.80 (15 min ago)

Security:

Versions
System	Latest	Installed	Status
Gatekeeper	135	135	Mac App Store and identified developers
XProtect	2098	2098
Malware Removal Tool	1.29	1.29
System Integrity Protection	Enabled

Unsigned Files:

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.huawei.hwportdetect_driver.plist

Executable: /Library/StartupItems/HWPortDetect_driver/HWPortCfg_driver

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.huawei.hw_createnetwork.plist

Executable: /Library/StartupItems/HW_CreateNetwork/CreateNetwork

Details: Exact match found in the whitelist - probably OK

Kernel Extensions:

/System/Library/Extensions/HuaweiDataCardDriver.kext/Contents/PlugIns

[Not Loaded] MBBACMData.kext (5.01.05.00)

[Not Loaded] MBBActivateDriver.kext (5.01.03)

[Not Loaded] MBBEthernetData.kext (5.01.09.00)

Startup Items:

HW_CreateNetwork Path: /Library/StartupItems/HW_CreateNetwork

System Launch Agents:

[Not Loaded]	8 Apple tasks
[Loaded]	166 Apple tasks
[Running]	115 Apple tasks
[Other]	One Apple task

System Launch Daemons:

[Not Loaded]	36 Apple tasks
[Loaded]	177 Apple tasks
[Running]	119 Apple tasks

Launch Daemons:

[Running]	com.huawei.hwportdetect_driver.plist (? 5549f691 - installed 2017-06-30)
[Loaded]	com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2018-01-19)
[Loaded]	com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2012-04-02)
[Running]	com.huawei.hw_createnetwork.plist (? efaec643 - installed 2017-06-30)
[Loaded]	com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-02-17)

User Launch Agents:

[Loaded]	com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28)
[Other]	com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10)
[Loaded]	com.logmein.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-12-21)
[Loaded]	com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-12-21)
[Loaded]	com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-02-09)

User Login Items:

CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2018-02-09)

(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

Grammarly Application (Grammarly, Inc

(/Applications/Grammarly.app)

Google Chrome Application (Google, Inc.

(/Applications/Google Chrome.app)

iTunesHelper Application (Apple, Inc. - installed 2018-01-26)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application (Dropbox, Inc.

(/Applications/Dropbox.app)

Internet Plug-ins:

SharePointBrowserPlugin: 14.7.7 (installed 2017-09-30)

QuickTime Plugin: 7.7.3 (installed 2018-01-31)

Silverlight: 5.1.50901.0 (installed 2017-07-12)

Time Machine:

Time Machine Not Configured!

Top Processes by CPU:

Process (count)	Source	% of CPU
Google Chrome Helper (6)	Google, Inc.	16
fud	Apple	11
WindowServer	Apple	5
com.apple.preference.network.remoteservice	Apple	4
coreaudiod	Apple	4

Top Processes by Memory:

Process (count)	Source	RAM usage
kernel_task	Apple	991 MB
Google Chrome Helper (6)	Google, Inc.	739 MB
Google Chrome	Google, Inc.	225 MB
System Preferences (2)	Apple	175 MB
mdworker (4)	Apple	164 MB

Top Processes by Network Use:

Process	Source	Input	Output
mDNSResponder	Apple	186 KB	81 KB
apsd	Apple	38 KB	28 KB
netbiosd	Apple	6 KB	4 KB
rapportd	Apple	348 B	365 B
SystemUIServer	Apple	0 B	328 B

Top Processes by Energy Use:

Process (count)	Source	Energy usage (0-100)
Google Chrome Helper (6)	Google, Inc.	6
coreaudiod	Apple	3
Google Chrome	Google, Inc.	1
WindowServer	Apple	1
Safari	Apple	1