Iphone 7 plus blurry screen when using phone mode

When I try and use my phone normally the screen comes up very blurry, you can see it is the most recent contacts black and red, missed calls, etc, just no way to do anything with the screen. I can use Siri and call that way but the other is not legible at all. Anyone have suggestions?

iPhone 7 Plus, iOS 11

Posted on Sep 29, 2017 5:08 PM

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Posted on Oct 16, 2017 1:04 PM

I had this same issue and i was able to resolve it. I double clicked the home button and closed all apps by swiping them to the top. Then i reopened the phone app and it was normal.

103 replies

Oct 27, 2017 7:26 PM in response to IndysDad

I contacted Apple and the technician said that sometimes the downloads don’t upload properly and it causes problems. She had me go thru ITunes with my phone connected to my computer and re download it. I don’t know if this fixed the problem or not since my phone doesn’t always have the blurry screen but I’m hopeful.

Nov 6, 2017 6:35 AM in response to elolaugesen

Good point. It may take a while to identify if it's resolved. However, my guys were getting the issue multiple times a day. Force quitting Phone app resolved it temporarily. I updated both devices to iOS11.1 and I'm crossing my fingers, but I also happened to notice that each of them had a problem with visual voicemail. That wound up being the only common factor I could find between them. I reset the voicemail password and the visual voicemail issue resolved itself within about 20 min.


Fingers crossed!

Nov 7, 2017 6:59 AM in response to IndysDad

This issue is unquestionably a software issue. I have every expectation that a restore and setup as new (not restoring from backup) would completely resolve the issue... however the reason we're all checking this forum is because we're looking for a way to avoid that cumbersome process. And, if you seek support from Apple, being a former Apple Genius myself, I can tell you that the restore and setup as new is the end-all cure that they'll offer. Though, of course, seeking help from the source is never a bad idea... just be prepared that they likely won't have a simple fix for you.


Furthermore, by reading this forum, you'd think that this is a wide-spread issue that affects every iPhone user. However, that's simply not the case. We represent a very small percentage of iPhone users who've ever even heard of this issue. I've already seen about a hundred iPhones running iOS 11 or later and these two with which I'm currently working are the only ones that have exhibited this issue. And though they are two completely different devices for which I can't seem to glean any other commonalities between them, there is one big commonality that I can't ignore... they're both used by the same person (one is a work phone and the other is a personal phone).


So, yes, lets all keep troubleshooting and helping each other find some solution for this problem or what might be causing it. But lets also keep our heads and not start spouting absurdities (like "buy an android" - yuck), simply because we likely only represent an infinitesimal fraction of users who have found an anomaly with iOS 11.

Dec 3, 2017 5:31 AM in response to rcj1960

I manage about 70-75 iPhones where I work and I have had 5 people in the last month complain about this. So far I have had 6s, 7, and 8 do it. All have at least iOS 11 on it, different updates of iOS 11 at least. This has to be an iOS 11 issue then, right? I've told people to just swipe up and kill app and reopen which is the quick fix, but but reading this forum and others it looks like this is a pretty big issue, no?


Has anyone gotten an answer from Apple regarding this in a forum or in store?

Oct 19, 2017 12:42 PM in response to ihatepickinguserids

I called Apple and the person I talked to was not personally aware of this problem. She looked on their system but it wasn't clear to me if others are aware of it. She said that if enough people have this issue they would work on it. My suggestion is that everybody here contact Apple to report the fail. It was quite easy for me to talk to a person there. The button that I clicked said that a someone would call within two minutes. The actual time was about 15 seconds.


I suggested to her that Apple contact the people here that have the problem frequently to get a better idea of what is going on.

The one time that I had the blurry screen was using 11.0.3.

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Iphone 7 plus blurry screen when using phone mode

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