You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone 7 plus blurry screen when using phone mode

When I try and use my phone normally the screen comes up very blurry, you can see it is the most recent contacts black and red, missed calls, etc, just no way to do anything with the screen. I can use Siri and call that way but the other is not legible at all. Anyone have suggestions?

iPhone 7 Plus, iOS 11

Posted on Sep 29, 2017 5:08 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 7, 2017 7:58 AM

The restart worked. I turn off my phone every night and the next day the blurry was back. I’m afraid to try the restore. Need Apple to fix this problem with an update or let me go back to a previous IOS version.

103 replies

Nov 16, 2017 11:20 AM in response to rcj1960

A friend of mine just came to me with this problem. While I believe the issue is related to the IOS V11 update(s), the remedy for her phone was a simple one. She is notorious for leaving apps open as opposed to closing them. Over time, she'll have 8 or more concurrent apps open, sometimes much more. This gobbles up iPhone memory and the problem manifests itself via a blurry phone display. Once we closed all of her apps, she reloaded the phone app and has been good ever since. It has only been a few days, and the issue hasn't resurfaced, so I can't say that this is the magical cause/fix everyone is seeking, but so far so good for her. I hope this is helpful to others.

Nov 17, 2017 12:25 AM in response to Rysz

Restarting by removing SIM card & turning phone off, then back on only works temporarily. It goes back to blurriness & I haveto keep performing this same procedure each time. I believe we have had this phone less than a year & blurriness issue did not begin until after the last I-phone update approximately a month ago ( I believe). Please advise on what I should do nefore returning to store.

Dec 1, 2017 12:19 AM in response to iphone-H

have now gone since Nov 5 and no problems. started on her new Iphone 8... every 1-3 days...


back up data

restore to factory settings

install latest ios complete install.... not bits and pieces

then let itunes do the install of files, photos, emails, messages etc from backup


no problems to date. 28days. (lets hope this continues) Iphone 8

It worked for us. plus one more thing no proof, but I also make sure my other half does not have too many open windows....


best Elo

Dec 3, 2017 5:31 AM in response to rcj1960

I manage about 70-75 iPhones where I work and I have had 5 people in the last month complain about this. So far I have had 6s, 7, and 8 do it. All have at least iOS 11 on it, different updates of iOS 11 at least. This has to be an iOS 11 issue then, right? I've told people to just swipe up and kill app and reopen which is the quick fix, but but reading this forum and others it looks like this is a pretty big issue, no?


Has anyone gotten an answer from Apple regarding this in a forum or in store?

Dec 14, 2017 1:08 PM in response to Jimbo1919

Same here. It's happened 3 times on my i8plus. It is not a hardware issue/natural blurred screen that I can tell.

It generally happens when I attempt to go to my voicemail page. It appears to be the same blurry backdrop apple created to be used behind the options menu when you swipe up from the main screen. When it appears overlayed on the call options screen (without obvious cause) it locks me out of all my voice call options. All my other screens work to include texting while this occurs.


Restarting the phone and/or closing the call app do fix it. It is still a very annoying problem however.

Iphone 7 plus blurry screen when using phone mode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.