iPhone calendar freezes in IOS 11

When adding an event in calendar, if you try to add a location, the screen locks up and you have to force close the app. I have done a complete reset and download of IOS 11 and still have the problem.

Posted on Sep 29, 2017 6:37 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 7, 2017 7:34 AM

I had this exact same problem. I have an iPhone 7 Plus with iOS 11.0.2. (I tried everything - worked with Apple Support, Senior Advisors, Genius Bar and nothing worked).


I think I discovered how to fix the issue on my own. At least it worked for me. I noticed that whether I typed a letter or a number as the first character in the location field, it took a long time to populate the choices below (addresses, places, etc.). I thought maybe it had something to do with the Contacts data on my iPhone and that maybe there was an indexing issue. Here are the steps I took which resolved the problem for me:


I suggest being on WiFi for this process:


1. Go to Settings / Accounts & Passwords.

2. Under Accounts, select each Account to see which ones have Contacts turned on.

3. If you use Work (Exchange), this likely the issue. Turn off Contacts. When you see the message “Are you sure you want to continue? All exchange contacts will be removed from your iPhone.” Select “Delete from my iPhone”.

4. You will see a message “Turning off Contacts.” Once that is completed, turn Contacts back on. You will see a message “What would you like to do with existing local contacts on your iPhone?” Select “Keep on my iPhone”.

5. You will see another message “If you keep your current contacts on your iPhone, you may see duplicate entries. Are you sure you want to continue?” Select “Keep on my iPhone”. The reason you want to do this is that you may have created other contacts on your iPhone locally that are not in Exchange, so you don’t want to lose them.

6. Let the iPhone sync your contacts from Exchange. If you have a lot (I have almost 4,000), it will take some time (which is why I suggested being on WiFi). I suggest turning off your Auto-Lock (Settings/Display & Brightness/Auto-Lock/Never, then open the Contacts app (you’ll see the contacts populating) until all contacts are synced.

7. Then try creating a new Calendar item and type a location.

8. If you still see the problem, repeat the process with any other Accounts that have Contacts turned on (see Steps 1&2).


Let us know if this works for you.

144 replies

Dec 16, 2017 9:12 AM in response to John 3

Alibaba researchers reportedly jailbreak iOS 11.2.1 on iPhone X

By Mikey C.
Friday, December 15, 2017, 03:00 pm PT (06:00 pm ET)

Security researchers at Alibaba's Pandora Labs claims to have jailbroken Apple's recently released iOS 11.2.1 running on iPhone X, proving the latest version of the operating system contains vulnerabilities open to exploit.


Who knows. Maybe it's true maybe its fake news. We are living in an era of anything can happen in the world of IOS 11 and the ones that have followed.


<Personal Information Edited by Host>

Dec 16, 2017 6:29 AM in response to RichardGHUK

That was an excellent post. I hope your effort is rewarded by an IOS update declaring it resolved without having to endure the daily gyrations.

This used to work flawlessly before IOS 11 and is sorely missed.

Barrons has an article on Apple software glitches in today’s edition that points out the ever increasing complexity of their software and how it has led to so many more bugs that have to be addressed with each iteration.

Dec 16, 2017 7:26 AM in response to powerUseriOSgoog

OMG.

You’ve been suffering this for 8 months!!


I’ve only just tried moving to iCloud to improve the efficiency of my small business and I’m already at the point of reverting to my older, clunky but wholly reliable semi-paper/based system. I can’t afford to miss jobs as a self-employed person.


Surely the Calendar must feature in the top most critical apps that IOS users need/rely on so I wonder why Apple can’t fix it?


There are surely enough clues in my recent posts and those of other contributors in this forum/thread to lead their developers to a solution?


M

aybe IOS functionality has been advanced more quickly than it could be properly tested and is now in a such a state that will take a high degree of effort to fix.


I propose Apple halt any further largely unwanted feature updates and get the basics right before everyone jumps ship, heaven forbid, to Android.


Assuming the problem is fixed, we’ve then got to concern ourselves with the possibility that in a subsequent IOS update, the Calendar will again suffer from poor design/programming and testing.


Pne thing at a time, I suppose ...

Dec 26, 2017 8:07 AM in response to jackin

OMG


It’s nearly 2018 and still everyone’s still scrabbling around for a new ‘workaround’ for an issue that should not exist.


I already posted a ‘workaround’ that works with just a few touches on the screen. So there’s no need to be posting more highly risky alternatives.


What’s needed is fit everyone to keep the pressure on to the Apple developers to recognise and fix this problem.


So please just get on their case by phone or online and hopefully, they’ll move this issue up the list of priorities.

Dec 26, 2017 9:08 AM in response to RichardGHUK

Apple doesn’t work like that. They only use “feedback”.


The problem persists. Although the workarounds should embarrass Apple. Something that has never happen or would admit.


Sad to see the company in disarray. I know I am going to be admonished for this comment and even threatened to prevent me from communicating via this forum. Won’t be the first but yes maybe they will block me.


But I do know a lot of people that can write for me. So I guess in this time and age Tim should once and for all start acting like Jobs. Firing people and buying real companies like Adobe not Beats and Shazam .


Sent from my iPhone

Dec 30, 2017 12:47 AM in response to JWDad

It was some weeks since I posted this workraround but I’m not at all comfortable with it. This is because my contacts are high in number and frequently updated, particularly in respect of Notes when I visit them.


It’s a pain having to switch iCloud contacts sync back on to be sure that iCloud and my other devices, including MS Outlook are updated with the changes.; then back off again.


There’s no doubt in my mind that this is an issue that needs fixing by Apple. My previous posts and responses show that the workaround is what it is.


If your contacts remain largely static, then I can see why you are happier. I have 2572 Contacts for my business and I cannot run with this. I’m really hoping Apple will soon put me and many others out of our miseries.


As previously stated, the more people complain about this serious floor in arguably the most important IOS app, the higher priority it will become in the developers’ fix list.



Happy New Year🍾

Dec 30, 2017 2:56 AM in response to Very Disappointed

I’m not getting excited.

Just frustrated.

The problem with third party products is that one is forever reliant on them keeping up with changes necessitated by IOS updates.


From my perspective, a part of the £999 I paid for my iPhone X SHOULD cover the inclusion of a suite of flawless, reliable apps, developed by Apple and commensurate with the excellent build quality of the device.


Right now, the most important apps to me are the Calendar and Contacts.


The Calendar ‘freeze’ is causing me operational issues with my small business.


I’m going to keep pressing until a fix is released.


It’s not the £4.99 that deters me from your suggestion, it’s the PRINCIPAL and future developments that make this risky, in my view.

Dec 30, 2017 5:15 AM in response to RichardGHUK

Totally agree. The Calendar is an Apple product. It worked fine until the iOS 11 upgrades. I’ve been on the phone HOURS in October doing data uploads and error reports. I even bought a new IPhone in hopes of a solution. ( which may have been Apples strategy???). It’s HURTING my work. I’m tired of extra step work arounds. I may be returning my new phone. I’ve been an IPhone customer from the very first model. I own Apple stock. They are losing me as a fan

Dec 30, 2017 6:04 AM in response to RichardGHUK

One thing is “should” and the other is “works”


Apple is making A LOT of wrong things.


It’s not the same company. When you have thousands of dollars in that eco system, you have to swallow the new “great stuff” they are doing and just go around the block.


4.99 is cheaper than hundred of thousand of dollars. The fix I’m sure they will come with a fix a soon as they bring Woz.

Sent from my iPhone

Dec 30, 2017 6:08 AM in response to jackin

I spent over 15 hours with more than 12 IOS devices.


Only the X does it constantly. The iPad as well. Older model or the ones not running Whatsapp not so much.


Found TimePage and instead of cursing at the new policy of Apple if not caring, I rather spend my time working in productive things.


Apple is not the same company. Did any of ALL of you ever thought Apple was going to slow down batteries and be discover and exposed by a 17 year old kid.


Bravo for him.


I know I am going to get threaten and admonish by Apple but I insist.


BRING BACK WOZ!!!


Sent from my iPhone

Dec 30, 2017 6:41 AM in response to Very Disappointed

It’s not £4.99 any longer, it would seem.


I think you’re information is a little out of date. Please don’t take this personally. I know things change rapidly in IT. I’ve been in the profession for more years than I am prepared to admit to 😁


Out of curiosity I’ve just peaked at their ‘offering’. I think the product screen shots show it’s full of flashy gimmicks and lacking in the simplicity/basic functionality that most users would want. e.g. I know what the weather’s doing without additional aids.


It seems it’s now a subscription only product and the last reviewer on their site is seriously annoyed that they’ve paid for a product and now find themselves forced into a subscription service.


It’s not for me!


I would add that one would need to be somewhat ‘optimistic’ to believe an online sync service would be free forever for a trivial one-off fee, so I’m not at all surprised at the change on charging structure.


Still counting on Apple to do the right thing.

Jan 26, 2018 11:58 AM in response to RichardGHUK

Dear Richard and Chopshy:


I wish yo had seen my response but once again Apple blocked it and brought it down.

I agree with you both. Good luck with your new MS solution and I cannot say anymore.

I don't want to be blocked again for expressing the truth at least all the attempts that I did in more than 12 IOS devices.

I was trying to give solutions and discover what is causing the problems in IOS Calendar and Contacts.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone calendar freezes in IOS 11

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.