High Sierra freeze

Hi,


after upgrade to high Sierra I have a problems with freezing. Previous week freeze two times, when I work with photoshop, now freeze, when have only browser opened, black screen, I must to turn off and turn on computer. Previous version Sierra works great.


Thank you

MacBook Pro with Retina display, macOS High Sierra (10.13)

Posted on Oct 3, 2017 4:42 AM

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Posted on Oct 13, 2017 1:40 PM

I think I found where the issue is. WindowServer on High Sierra seems to leak memory quite fast when Scaled resolutions are used. This is with both internal retina display and external display. Specially with 4K displays. With internal retina and scaled resolution the memory leak seems to be quite moderate and you probably get only one freeze per day. But with attached 4K display WindowServer seems to leak memory as fast as 0.2GB/10min and grows beyond some limit quite fast.


Setting all display resolutions to "default" solves the problem. I guess nobody at Apple QA runs scaled displays.

668 replies

Nov 11, 2017 2:23 AM in response to beioe

So the 10.13.1 hasn't really done anything beneficial - I am also getting "flashing" in the rendering of graphics in browsers now more often. And my "stable" environment of a boot camped Win 10 has now gone all west because of Win 1709 update. So both major platform providers are stuffed ....... I am hoping that 10.13.2 comes quick - the Beta reports look hopeful.

Nov 17, 2017 4:53 AM in response to leroydouglas

Hi everyone.

So just called Apple Support and they couldn't help. They've booked me for a repair at the local Apple Store. I've tried to get into Recovery Mode but my iMac reboots itself. I can get into the Safe Mode.


Has anyone successfully tried to fix the problem?


I've got a copy of OS Sierra on my TimeMachine but from what've read on this thread it wouldn't help.

Any suggestions are welcome!

Nov 22, 2017 2:15 AM in response to beioe

Having constant freezing (every 10 mins or so) on a 2013 Macbook pro. Tried the following with no luck.

1. NVRAM and SMC resets (several times)

2. Made a new account, same issue

3. Safe boot has screen flickering constantly

4. Reinstalled OS from recovery, no change

5. Deleted the partition, fresh install of OS (loosing all applications), and still issue persists.


Not able to download the 10.13.2 from developer site as it says I don't have the permissions. At my wits end. This was a perfectly working laptop on Sierra. This is the third time I'm trying to reply to the thread and am typing fast before it freezes and reboots again 😟


Any other suggestions I can try? Tried downloading Sierra again from app store, but it won't run saying newer OS. Started happening right after the high sierra install. So pretty certain its the OS. Have got no other applications installed other than Chrome! ahhhhhhhhhhhhhhhh. Apple: help!!!

Nov 22, 2017 2:33 AM in response to beioe

I am having a nightmare with my macbook pro retina 13".


I upgraded to high sierra OS.....then all of a sudden, my mouse started to become really laggy and slow....and the screen would occasionally glitch and flicker.......and when i open and close my lap top while it's still on.....you can see a brief glimmer of a green glitched screen. ( almost as though it's having display issues...)


After about 12 hours later.....my mac is running REALLY slow....almost like it's gridded to a halt. I can barely move my mouse to get to apps such as activity monitor, disk utility etc.


I've done first aid in disk utility --- everything is "FINE" apparently...


I've still got 200 GB spare on the HD so it can't be like my mac is "full up" and that i need to "clean" it. It's clearly high sierra that is at fault.


If i'm honest, i can't be arsed wiping my computer and starting again, i've not got time at the moment - is there a quick fix? Or is purely on Apple to put their doughnuts down and actually make an operating system patch that works?


Get to work apple! We've all paid good money for your s***!

Nov 22, 2017 9:21 AM in response to beioe

Yeah but we've all spent thousands of pounds/dollars/whatever on their products....and now i have a useless DOOR STOPPER for a lap top after a couple of years of light use......i literally can't see anything on my screen but blurred lines when i turn it on.....and it's no way because of display alone.....the CPU was running so slow it couldn't even move the mouse.....and this is all since updating to HIGH SIERRA.


Do you know how much this costs to fix? LOADS.

Nov 22, 2017 9:24 AM in response to spk0

There is another option: move on.


Was experiencing the freezes on my MBP 2012 until the first patch.

The freezes now are mostly gone (although it happens occasionally - every 3 days or so).


However, before it can freeze the system grinds to totally unusably slow. Like the mouse will crawl across the screen; lags of 2 seconds between keystroke and display; a page down on a simple Word doc can take multiple seconds. Thus, I need to reboot - so, essentially a freeze.


Accordingly, I have been playing with a low-end Surface-Pro. While this model lacks the pure power my MBP should have - it runs well and lets me be productive. And I like a lot of what it does.


SOOOO close to jumping ecosystems. SOOOOOO close.


Apple FIX THIS NOW. Seriously, this is inexcusable.

Nov 22, 2017 9:58 AM in response to beioe

I sympathize with many of the recent comments here—this and other recent quality issues are testing my already thinning patience with Apple. Every macOS upgrade brings useful additions and performance upgrades but also an array of new and sometimes debilitating performance problems and bugs. Those of us who rely on Apple products for our livelihoods are hit hardest by the sloppy quality control.


Quality control and customer support at Apple are not the same as they were just a few years ago. Every time I've had a hardware or software problem with a new or almost-new Mac recently, I have to go round and round with the Genius Bar people to find a solution (or convince them that there is a problem). Apple has become very stingy with the warranty/AppleCare repairs and replacements in recent years, and they're increasingly tightly scheduled at the stores, making it hard to get timely support. My suspicion is that Tim Cook's fanatical focus on efficiency, combined with a near-vacuum of product enthusiasts at the top, has led to major corner-cutting.


This is a company that used to be driven from within by strong, visionary leadership; it's now a behemoth driven increasingly from outside, by the need to meet meet quarterly analyst expectations. Forums like this could be very useful to Apple, letting them know that they have a problem with quality and customer support that they need to fix before they squander more of their once-formidable brand loyalty.


I sympathize with people's desire here to switch to other ecosystems, but which ones? Microsoft products are just as glitch-infested, if not worse. The other hardware companies (HP, Dell, etc.) make horrifyingly shoddy devices. Google netbooks are underpowered and no replacement for a MBP. Correct me if I'm wrong.

Nov 22, 2017 12:21 PM in response to schmurph

I appreciate and understand your (heck, mine too) loyalty to Apple, but your answer hit the nail on the head:


M$ products are indeed "glitch-infested." I just wish my MBP was only "glitch-infested," however it is basically a multi-thousand dollar brick/doorstop. I have moved away from doing ANY critical work on my MBP because I fear for work loss and critical time loss.

I am experimenting with various alternatives and the Surface-Pro so far is coming out on top. (Very easy to do when the competition are crappy Windows clones, underpowered Android things and a useless Mac.)

Nov 23, 2017 12:43 AM in response to spk0

Thank you Thank you Thank you. After struggling for 2 weeks with a laptop that wouldn't last for even 10 minutes without freezing, I've followed your advice and managed to get my precious laptop working again. I couldn't directly get OS Sierra to work, but reverted to the old Mavericks via Internet Recovery. And from there, jumped to OS Sierra. Not a single issue so far. Other than loosing all my installed applications (which I can get again), I'm soooo happy to have a working laptop again!!

Nov 23, 2017 8:13 AM in response to beioe

Not only bad news but also some good news. My original bug report (the one that was closed as duplicate) received this update recently:


"The original report on your issue has been closed recently. Please note that you will not be able to directly view the original report in order to keep its information confidential. "


so there is a possibility that some kind of fix might be in next High Sierra update.


I can't test it anymore as I did downgrade to Sierra.

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High Sierra freeze

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