High Sierra macOS freezing and stops

I upgrated to high Sierra and have a big problem since then. About 3-4 times a day in my worktime my MacBook Pro (i7, 256 SSD, 16 GB RAM), is lagging and freezing. I even can't move the mouse on the screen, only music is playing. I don't know what is the problem because i cant even make a report on that. This is a real problem, because I am working and this still happens. Maybe anyone have this problem too? What can I do, because untill upgrade everything worked perfectly fine.


Help please !!

Posted on Oct 5, 2017 2:15 AM

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Posted on Oct 29, 2017 2:40 PM

I posted earlier, for reference i have a MacBook late 2013 retina 13 inch, only intel iris no nvidia. As stated previously this issue was around during the beta.With High sierra I had tried everything including clean installs via usb installer. Whenever I went back to sierra all was well again.


Today, after a time machine backup I formatted the drive back to hfs and did a internet recovery back to the stock os (mavericks) i then did a full download of high sierra and did an upgrade but used a terminal command to bypass the conversion to the apfs file system. I have been running now for approx 14hours and have not had any crashes. before i was having a crash probably every hour so this is a massive improvement 🙂


I am obviously missing out of the performance increases from using apfs (which I have never noticed) but at least i now appear to have a stable system and photos is working as intended with my iOS 11 devices

454 replies

Oct 30, 2017 11:32 AM in response to sckeedoo

The very first thing I would do is run a malware and virus scan. I would make sure that I was hiding my IP as well

but that is internet paranoia from being previously hacked. If it is not simple malware, you might want to inspect the condition of your hard drive. It is possible to repair from your Utilities app that is built in. You could also just say to heck with it all and reinstall your OS. That is super easy. You can do that and still keep your files but repair your operating system if that is all that is wrong. I hope this helps, but I must confess to being a beginner myself. Of necessity I have learned to also wipe my hard drive and reinstall. This is possible for you as well. All of the intstructions for that can be found in these communities as well.

Nov 2, 2017 12:36 PM in response to noizicat

I highly suggest that all users reporting this freeze (especially with external monitors) use the bug reporter to send feedback. This will send Apple additional info from your Console.app that will help them fix this issue.


BugReporter http://bugreporter.apple.com

Free ADC (Apple Developer Connection) account needed for BugReporter. Setup a free account

http://developer.apple.com/programs/register/


Mac OS X Feedback (no account needed)

http://www.apple.com/feedback/macosx.html

Nov 15, 2017 7:15 AM in response to sckeedoo

All the talk in this thread about complete wipe and re-installs fixing the problem makes me wonder if it isn't the new system per se, but perhaps some third party utility or app that all of us share that could be causing this problem? One that isn't getting reinstalled after a wipe? For example, since this seems related to the window server and graphics and perhaps external monitors, are people using third party tools that interact with those? I myself am using an external Samsung U28E590 Display and the SwitchResX display utility, anyone else using the same or similar products that might affect graphics? How many people in this thread are using external monitors connected via thunderbolt? etc

Nov 21, 2017 9:29 AM in response to ddx32

Hi ddx32,


I have the same graphics card on my MBP mid-2014.

I installed Nvidia's Web driver yesterday morning.

So this is now my 2nd day of work without a single freeze. Thank you !!!


As for reinstalling from scratch with 10.13.1 as suggested above, I'll just pass for now since the web driver seems to be a sound fix so far. It was too much pain reinstalling 10.13.0 just a few weeks ago.


Regards,

Nov 21, 2017 9:51 AM in response to sckeedoo

here is the Solution by default apple made Nividia drivers a part of there operating system, which is the bottle neck the new high sierra didn't get the newer driver so it became like windows when you didn't install the driver the card is not working very well maybe it's not working at all , as the newer Macbooks uses AMD GPUs so i think they do not care about older models so what you have to do is to download the driver manually as you have with Windows PC this the latest driver from Nividia http://www.nvidia.com/download/driverResults.aspx/126538/en-us that works with 10.13.1 high sierra . i am really disappointed because of that , the best thing about apple was after market updates you sure you will get latest updates and you get very good operating sys that make your make up to date .

Dec 4, 2017 11:48 AM in response to paultahoe

Hey folks, been lurking this thread in hopes for a solution to our problem. Last weekend, I bit the bullet: I wiped the HD, reinstalled Mountain Lion (via internet recovery) and upgraded to Sierra.


iMac is running smooth as silk. iCloud recovery worked fine, and iPhoto cloud backup worked. My old documents are still stuck on my Time Machine disk, which will be **** if I need to recover something, but I’m back in business.


100% convinced this is a problem with High Sierra. Very disappointing. I’ll continue to watch this thread for a viable solution before upgrading again.

Dec 7, 2017 5:08 PM in response to Minishtov

You know I had that happen to me watching youtube videos - kinda really irritating, but don't recall what I did to get rid of it. I'm sure I started with the safari caches and history and the usual flushing memory and all.


Mine kept crackling like an old bad radio... and old phone call with static and all that kinda sounds.

I can say this, after the new update, It's been a whole lot better - only had some settings get changed so far everything smooth.... But I did the Combo update which IMO is the best route to go. Sometimes an underlying problem gets magnified with successive single updates... using it has cleared up problems many os's ago. Not worth the time for you - I understand.


Have you looked in Console and 'Activity Monitor' to gauge if there might be some thing taking up resources or causing error's?

Dec 8, 2017 8:07 AM in response to paultahoe

Let me say by way of self-introduction that I worked in IT for more than 25 years, the last 14 at Sun Microsystems, where one of my specialties was troubleshooting. I draw on that experience to say this. I am seeing all sorts of proposed explanations for why High Sierra 10.13.1 wedges (that's the term we always used for a freeze in the OS requiring a forced reboot). People mention Apple mail, iCloud, etc. and other things that I never use along with Safari, which I rarely use, and thus these cannot be causing the problem I see because they are not running on my MacBook Pro when wedging occurs. One of my basic principles of troubleshooting when a new bug appears is to ask: what changed when these symptoms appeared? The obvious answer is Apple's release of High Sierra and perhaps the latest version. That is the place to look. Of course, it's possible that there are somewhat random interactions of the OS and apps, but since so many of us see this behavior, it seems to me much more likely that the root of the problem is in High Sierra. I'm running essentially the same apps that I ran before the update. The big change is High Sierra. It is also important not to mix together different bugs. I just read a post about the OS freezing for 15 seconds to a minute. That is not what I am seeing or what I read others reporting. My OS freezes indefinitely, and I have no option other than a forced reboot. I also see short app freezes which may or may not be related. I have seen posts by many others reporting this behavior, and the question that started this thread is "High Sierra MacOS freezing and stops." People reporting other sorts of problems, which I see a lot of in this thread, should start new threads and not clutter this thread with those reports. This is not a catchall for problems. This is a very specific problem, and when troubleshooting, you have to be as specific as possible. I'm sure there are other bugs in the software we run and in High Sierra, but they have to be fixed one at a time and each should have its own thread.

Dec 28, 2017 5:55 PM in response to artificemm

It turned out on a 15" MBP I had the same thing happen, it turned out on that laptop that the problem was my graphics card going out - it died a few months later... I waited too long and worked with it while too hot far too often before I repasted - I really think I could of gotten a few more years out of it had I pasted it sooner.


On another note... I've had a few problems like this pop up on my current laptop... Usually after watching movies of certain kinds that take more resources than other movies. Anyhow, I either have to run from another browser, or not use those videos... usually after this happens, the computer stays hot with fans blowing awhile... but if I log out then back in, it stops fairly instantly... I dunno if it's a bandaid or not with your situation, but the same thing logging out and in has helped me on other versions of OSX that gave me excess CPU's processing in the background.

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High Sierra macOS freezing and stops

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