Level 1

23 points

printer problems HPLaserjet M553

After installing High Sierra update I'm experiencing problems in printing with mail, word, excel, adobe. I've a HP Laserjet Enterprise M553 with IMac late 2013. The following errors appears when printing:

ERROR: Undefinedresult

OFFENDING COMMAND: show

I've already installed firmware printer updates, printer software updates. I've tried with a USB connection and with a LAN connection but the problem is always the same. Any suggestion ?

thanx in advance

iMac (Retina 4K, 21.5-inch, Late 2015), macOS High Sierra (10.13)

Posted on Oct 5, 2017 6:14 AM

Top-ranking reply

Puffyale

Level 1

8 points

Posted on Feb 6, 2018 3:43 AM

Hi Robert (rhfoster34)

There are a couple of workarounds.

1. Install Calibri font into FontBook; you may need to exactly follow the instructions given (see below).
2. Change the default fonts in Word and Excel away from Calibri.

Note that this doesn't solve the problem for PDFs created in 10.13.x.

Re 1, " I downloaded a bunch of MS fonts from Apple StackExchange <https://apple.stackexchange.com/questions/128091/where-can-i-find-default-micros oft-fonts-calibri-ca...> and installed Calibri and Cambria, following the instructions there. Restarting the iMac was essential."
see After Update to Mac OS 10.13 High Sierra - Printer M553dn un... - Page 11 - HP Support Forum - 6388132

my message 110. You don't need to install Cambria.

Regards, Paul

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59 replies

Mar 13, 2018 11:25 AM in response to michelefromwassenaar

Yes, if you go to HP Customer Support for Printers, Laptops, PCs, Desktops, Tablets and More | HP® Customer Support and update the firmware plus the driver, the problem is fixed. I did it on the German site, but I guess they have the same files. Even my astrology program shows the correct symbols when printed.

I have the ColorLaserJet Enterprise M553. Modifying the PPD hadn't worked for me.

cemdede

Level 1

4 points

Nov 7, 2017 7:11 PM in response to -Hotti-

After you open up the file in Adobe Acrobat select "print" under "file", then click "Advanced" and choose "print as image". That's it.

leroydouglas

Level 10

199,506 points

Oct 5, 2017 8:14 AM in response to lfc1166

lfc1166 wrote:

After installing High Sierra update I'm experiencing problems in printing ...

I've already installed firmware printer updates, printer software updates.

Reset printer system: If you can't print from your Mac or iOS device - Apple Support

Puffyale

Level 1

8 points

Feb 10, 2018 8:00 PM in response to Puffyale

PS: Those who have been following this 4-month saga closely won't be surprised to learn that another work-around, using an AirPrinter or treating a HP like an Airprinter, has no *TTRasteriser parameter, which therefore defaults to None. Thus, it will work!
Paul

Puffyale

Level 1

8 points

Feb 17, 2018 8:26 PM in response to Veit-Yvon

Hi Veit-Yvon,

Your situation seemed at first to run counter to what has been described both on the HP and Apple boards.

Then I realised that you might be printing a pdf file that wasn't produced under High Sierra; the reverse is often described, of files that will print when remedies have been applied, but the PDFs still won't print from Acrobat—because they were produced under High Sierra, and these instances are fully understandable in the context of the rasteriser fix.
If that doesn't explain your comment, and my reasoning is not faulty, your situation would seem to be quite unusual.
Regards, Paul

Mar 13, 2018 7:44 AM in response to lfc1166

Finally, HP has issued a new firmware, and the bug is history. Thanks, HP!

cemdede

Level 1

4 points

Oct 17, 2017 12:40 PM in response to lfc1166

The same problem here! ( Late 2016 MacBook Pro. High Sierra. )

Started just after upgrading to High Sierra.

I have updated drivers of the HPm553 for OSX 10.13 and also upgraded the firmware of the printer to the latest.

Did not cure the problem...

Oct 23, 2017 7:44 AM in response to lfc1166

I'm having exactly the same problem since I've upgraded to High Sierra with message reading "xshow" instead of "show".

Could you solve the problem?

I've upgraded the printer with latest HP firmware

Reinitialized the macOS printer preference

Erased all printer folder then reinstalled.

Keeps printing page ERROR: undefinedresult offending command: xshow

Oct 23, 2017 12:35 PM in response to Mark Dannau

Same here. I have a HP Laserjet M506 and get the same error message when printing certain MS Word, XLS and Apple Mail documents. This is very painful. This happens both on my late 2012 imac as well as on my mid 2014 Mac Book Pro.

I tried resetting printer system but this did not resolve the issue. Installing the latest HP firmware update and HP MacOS 10.13 software drivers dated September did somewhat help (before I suddenly could not print at all, now the xshow error appears) but does not resolve the issue at all. Some documents I can print. Some not. Changing the communication protocol to the printer (Airprint vs. Bonjour vs. Ethernet) did not change this at all.

Someone able to help? Probable needs HP working with Apple to fix....

Thank you!

lfc1166 Author

Level 1

23 points

Oct 25, 2017 6:49 AM in response to lfc1166

Hope Apple or HP will do somthing soon. Seems to be a problem that affects quite a lot of users. i personally use my mac at work and it’s not practical going to some collegue that uses windows and ask for a print.... 😠😢

lfc1166 Author

Level 1

23 points

Nov 6, 2017 1:35 AM in response to MatthewCarp

On my Mac the problem is not (only) related with the font since I'm experiencing the same problems in printing with Adobe pdf documents and in printing e-mails where I use Helvetica.

Times goes by and nobody seems to be able to solve the problem.... 😢

Nov 12, 2017 9:13 PM in response to lfc1166

We really need this fixed, Apple! It's been almost 2 months since 10.13 came out. Where is that "just works" that Apple used to be famous for? Printing is a must-have for your users, it's not an optional feature to be left for a later patch. I waited to update to 10.13 so you could get the kinks out, now I update just to find out you still have this type of stuff going on?

-Hotti-

Level 1

4 points

Nov 12, 2017 11:26 PM in response to SanDiegoSteve-O

SanDiegoSteve-O wrote:

We really need this fixed, Apple! It's been almost 2 months since 10.13 came out. Where is that "just works" that Apple used to be famous for? Printing is a must-have for your users, it's not an optional feature to be left for a later patch. I waited to update to 10.13 so you could get the kinks out, now I update just to find out you still have this type of stuff going on?

There is nothing more to say!

Nov 13, 2017 5:02 AM in response to -Hotti-

Same here, don't get why we are having no reaction from Apple yet. I have three macs that are unable to use our shared 553 printer and 9 more waiting to upgrade to High Sierra because of this.

How much longer do we have to wait?

Dec 25, 2017 1:29 PM in response to lfc1166

Got same problem after updating to High Sierra. I use a HP M575dn. Did already any updates in macOS (10.13.2) and also on HP utility/drivers.

Not solved after reset of printing system.

Still no solution (by end of Dec. 2017) neither from Apple nor from HP.

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printer problems HPLaserjet M553