Level 1

23 points

printer problems HPLaserjet M553

After installing High Sierra update I'm experiencing problems in printing with mail, word, excel, adobe. I've a HP Laserjet Enterprise M553 with IMac late 2013. The following errors appears when printing:

ERROR: Undefinedresult

OFFENDING COMMAND: show

I've already installed firmware printer updates, printer software updates. I've tried with a USB connection and with a LAN connection but the problem is always the same. Any suggestion ?

thanx in advance

iMac (Retina 4K, 21.5-inch, Late 2015), macOS High Sierra (10.13)

Posted on Oct 5, 2017 6:14 AM

Top-ranking reply

Puffyale

Level 1

8 points

Posted on Feb 6, 2018 3:43 AM

Hi Robert (rhfoster34)

There are a couple of workarounds.

1. Install Calibri font into FontBook; you may need to exactly follow the instructions given (see below).
2. Change the default fonts in Word and Excel away from Calibri.

Note that this doesn't solve the problem for PDFs created in 10.13.x.

Re 1, " I downloaded a bunch of MS fonts from Apple StackExchange <https://apple.stackexchange.com/questions/128091/where-can-i-find-default-micros oft-fonts-calibri-ca...> and installed Calibri and Cambria, following the instructions there. Restarting the iMac was essential."
see After Update to Mac OS 10.13 High Sierra - Printer M553dn un... - Page 11 - HP Support Forum - 6388132

my message 110. You don't need to install Cambria.

Regards, Paul

View in context

59 replies

Jan 10, 2018 3:31 AM in response to lfc1166

Also having this issue at the office I'm working at, although we have a selection of MFP M880 and M630 devices.

Due to the support model here I'm limited in what steps I can take with regards to resetting and fiddling with users machines.

I'm also following a thread on HP support in regards to same issue here:

After Update to Mac OS 10.13 High Sierra - Printer M553dn un... - Page 15 - HP Support Forum - 6388132

Jan 31, 2018 5:13 AM in response to VOGH

That is not a solution. If you are an Apple user with an HP printer sitting in your house then fine, BUT if you are an enterprise and have hundreds or even possibly thousands of printers the sysadmin is not going to play that game. The problem is squarely on Apple. They change their code they need to revert back. This is another prime example of why Apple computers are toys and not enterprise class machines.

Franck S

Level 1

4 points

Oct 9, 2017 1:50 PM in response to lfc1166

Hi.

Was the reset successfull ?

I have many printers configured and I don't want to reset them all if the fix is not there.

Best regards.

lfc1166 Author

Level 1

23 points

Oct 10, 2017 2:34 AM in response to Franck S

the fix is not there. the problems remains.

lfc1166 Author

Level 1

23 points

Oct 10, 2017 2:39 AM in response to leroydouglas

Hi, I've tried but the problem is still there.

Oct 20, 2017 2:48 PM in response to lfc1166

I'm having the same problem since installing High Sierra.

Resetting printer doesn't fix the issue. Just wastes time having to reinstall all printers.

Oct 25, 2017 2:02 AM in response to JasonMiller3942

same problem, no solution... it's a pain.

-Hotti-

Level 1

4 points

Oct 25, 2017 6:18 AM in response to swissPhone2

Same Problem .....

-Hotti-

Level 1

4 points

Oct 25, 2017 11:02 PM in response to lfc1166

Appstore-Updater just installed an new Release of the Printer-Software, but it doesn't fix the problem at all...

Oct 26, 2017 7:39 AM in response to -Hotti-

Same here, problem still present and as erratic as ever!

Oct 29, 2017 3:41 AM in response to Mark Dannau

Any news from Apple or HP regarding this issue?

Nov 7, 2017 5:51 AM in response to lfc1166

Same here with hp color laserjet enterprise m750 ...

Amnesic

Level 1

4 points

Nov 7, 2017 10:05 AM in response to lfc1166

Same here with HP LaserJet 2300 :

"hp laserjet 2300 Memory Full offending command xshow"

MacOS 10.13.1 (HP Printer Software Update Version 5.1)

-Hotti-

Level 1

4 points

Nov 7, 2017 12:15 PM in response to cemdede

@ cemdede

but what about the Problem if it occurs printing a PDF-file

Nov 9, 2017 5:36 PM in response to lfc1166

Same problem here....

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printer problems HPLaserjet M553