iphone 8 poor/sensitive mic during call

I have also had this problem, my iPhone 8 has just come back from the apple authorised repair facility.

They inform me that they have performed extensive tests and found nothing wrong.

People are hardly hearing me when I speak to them on call.

.😢😢😢 (Iphone 8 64GB Space Gray)

End of March, New Samsung S9 !!!! I'm going to do it..

I had an appointment with the Apple tech (Genius) for this coming Sunday as I had the same woes as everyone else with the 8 Plus i.e. People saying I sounded Muffled and no High or Low frequencies in my speech and really difficult to hear me.

I checked for any OS updates last night and there was one. I updated it last night and today I made four calls and everyone said it sounded fine ? Now I am not sure if they did a fix and didn't list it in the change log, but it seems to have fixed my phone.

I will test again fully tomorrow and make as many calls as I can and ask the person (Customers) on the receiving end how I sound before I cancel my Apple Shop appointment.

Anyone else done the update ? V11.2.6.

Simon

Exact same issue. Bought a friend an iPhone 8 plus. Upgrade from iPhone 6s Plus. With the 8 plus, no one can hear my friend when she talks. I researched this on the internet, and many seem to have this problem. We are about to take out the Simm chip from the 8 plus and put it back into the 6 Plus. I will have to sell the 8 plus to Gazelle. A good $600+ loss! Apple is so horribly arrogant, they will never admit they have a problem. Image how embarrassing this is to Apple. When a person has to return to an iPhone THREE YEARS OLD (!!!) -- to get a better phone -- than a brand new iPhone. What a company Tim Cook runs.

Yes, shockingly I have a £50 Vodafone own brand android which apart from the obvious athletic and battery life provides a far better av experience. I have to say that having purchased the iPhone 8 I never expected to have problems with echo and lmicrophone reception

I have done the latest update but still no better.

so far.....

1/ sent the phone for repair.

2/ contacted apple on twitter DM, they got someone to call me who heard the problem first hand.

3/ i was booked to the genius bar. They could see the problem and offered a new phone, which i wanted to test first. it had the same problems. i was advised to contact apple special support.

4/ back on twitter to Apple via DM

5/ new call from a specialist, he heard the problem too and reconnected me to a local (Sweden) apple specialist customer adviser. he performed some tests and has said he will get the engineers on to it in Sweden.

6/ i was contacted again by the specialist to perform some further tests that the engineers had asked.

i am now waiting for him to contact me again once he has reported the test results back to the engineers.

I must say that this specialist does really want to help and find the solution

i will report back once i hear from them again.

Yes, they are always friendly and enthusiastic but I have already gone through everything you mentioned, your entire list.

Next, they will probably tell you you have a corrupted app, which is no help. They will also tell you Maybe you should change your carrier, which is no help or just wipe out your whole phone

I have this problem with my iPhone 8 and have switched the phone out TWICE already within the first weeks of owning the phone because every single person i talk to whether US or International, speakerphone, headphone, direct or FaceTime cannot hear me after 30 seconds or so. I keep having to "re-load" by pointing the phone flat, then back up like a Wi Controller. I took it back a THIRD time (still within the first month of paying $1,000 for the phone) and Apple then told me it must be a software/carrier issue and to get a new SIM card. I did that this weekend. It doesn't work. I dont know what to do and Apple won't give me my money back.

Add me to the list - so annoying, everyone I speak to say that it sounds like i am distant and muffled. Its the basic function of a PHONE!!!!!

Anyone resolved this via any method or had Apple fix/replace?

I took my iPhone 8 into an Apple store and when I pointed out that my cheap three year old windows phone provided by my company offers better call clarity the “genius” told me “you can’t expect all phones to work the same?” . No but I did expect an £800 iPhone to work better than a £100 windows phone.

Pretty much every call I make I get people tell me they can’t hear me properly. I’ve had every iPhone since the 3GS and this is the first one I’m really unhappy with.

I have a 4 month old iPhone 8+. I'm sooo sick of people telling me they cannot hear me on calls. I'm also sooo sick of financing apple by purchasing products that are sub optimal and essentially broken in some way, and I get to figure out how after I buy it, mostly takes me enough time to figure out what's happening that the unit is no longer returnable and I'm forced to keep a basically poorly designed and functioning product. Never again Apple for anything; I'm done spending money on half baked, high priced product. This company has gone down hill drastically in the last so many years; primarily profit focused and not customer centric in my opinion. Done with Apple products.

Yes, I think this 203950239 times a day. I can no longer even use my phone on speaker, everyone is telling me they cannot understand me. I hate that I am stuck with this thing. I do not want to have to learn how to use a new phone, I just want this one to work.

Forgot to mention: What engineering logic locates the mic as far as physically possible from the users mouth!!!? I guess cause it fits there and costs Apple less in what ever twisted way of cost justification, but for sure it's not optimum or even close to performance of the phone.

yeah same here. Its been 6 weeks now. I"m on my third iPhone 8. The last "Solution" was to go to Verizon and get a new SIM card. No difference at all. Still terrible calls. I use my phone for business. It's impacting me. They keep saying they never heard of this issue but according to this forum there are over 1200 of us. Thats a thing in my book.

I appear to have (hopefully) fixed mine.

You will know if your mic is ok by going to voice memos and recording then playing back - if thats ok then its not a hardware issue.

Mine was good playback so did following;

1. Removed screen protector - there is a mic at the top at the front also so if not properly fitted can cause issues.

2. Turned off VoLTE - this is supposed to improve call quality by boosting over 4G but was doing the opposite on EE UK 4G

Goto Settings > Mobile Data > Mobile Data Options > Enable 4G and change to Data only from Voice and Data.

Hope this helps others. Had many calls today and all said quality OK as opposed to being asked to repeat words due to poor signal.

Dave.

Re iPhone 8+ mic problems.

I asked Apple chat to help me find the USER manual, not the safety, warranty, regulatory manual which to me is worthless for my purposes although easy to find on Apple. However the USER manual is much more difficult to find, took the apple chat person 5 min to find it, then she sent a link, which I tried to paste here but the second I pasted it, it disappeared immediately. I tried to help y'all out but apple would not let me. Anyway the USER manual she finally retrieved was an older version that did not list the 8+ iPhone I bought - chat person said Apple had not updated the manual... go figure and typical! I only wanted to know the location of the microphone, turns out there appears to be 3 microphones. One one the bottom of the iPhone appears to be embedded with the left speaker on the left most side of the left speaker. Then there is another, embedded with the "receiver/speaker/microphone" in the top front of the phone, the oblong slot. Then there is another on the back of the phone between the rear camera and the rear camera flash device. So I didn't know until I saw this manual that there are three microphones. So, my mic system records voice notes correctly but is definitely week and pretty much unintelligible intermittently during calls. I believe this is most likely a software problem, most likely with the phone first, then the settings of the phone, and also could be a carrier, week signal problem. My problems come mostly when I'm at home. Called my carrier, I was advised to deselect LTE, power down the phone, then after a 10 sec delay restart the phone and reselect LTE. I was told to enable wifi calling which I did. Then I was told to reestablish a link to my home base cell tower by calling #832 which I did. So far, I'm not experiencing problems with the mic. This in my mind in no way lets Apple off the hook, in my mind and as someone else here said, the first thing these $900 phones should do impeccably is connect to carrier, talk and listen. This should be perfect and guaranteed. And if there is a problem the phone should tell the user what is the problem, and apple support people, which from a technical and capability standpoint have really gone down hill, should quickly and with first time accuracy be able to trouble-shoot the phone and stop apologizing for their and Apple's ineptness. Again, no more Apple stuff for me period. When it's time for a new phone the value to me is in a throw away phone. Apple has lost it's value to me. And if u have a new one that's still returnable, my opinion would be to return it and buy the cheapest possible unit that gives u the features u need.