iphone 8 poor/sensitive mic during call

EXACT same issue with my iPhone 8 Plus. It's not as though the mic CANNOT work, because when I switch to speaker phone, I can be a good distance away from the phone and people still hear me. But, when speaker phone is off, my mouth has to be RIGHT next to the speaker. Even the slightest tilt of the phone away from my face makes me unable to be heard, even when speaking loudly. Very frustrating!

I have the same problem on my iPhone Xr, running iOS 11.1.2.

Tried everything, the only thing that solves the sound of my voice for the receiver is turning on the speaker.

This magically makes my voice sound normal and clear, even though I'm speaking through the SAME MIC.

Made a post about it here:

https://discussions.apple.com/thread/250066528

I have found if I use a calling app the phone is fine and calls are working as they should. This tells me it’s not a hardware issue rather a software issue. Thinking back I don’t remember my phone doing this until after the update that fixed the crackling sound when on a call, which my phone had that issue. I just wish Apple would acknowledge this issue and get it fixed.

I have the same problem I just got my new 8plus about a week ago and my wife keeps telling me that she can’t hear me when I move it away from my mouth. I called Apple care and the noticed the issue when I was talking to them so they set an appointment for me at the local Apple store when I when to meet the Genius Bar the guy told me that I have to live with it that it must be normal I told him he has to be wrong my wife has a Samsung note5 and she can move the phone up or down and I can hear her with no problems so I think there is an issue with the mic on the iPhone 8 .

Same thing on mine and my husband IPhone 8. I can’t get through a single call without this happening. I seriously hate my iPhone, Verizon and Apple won’t help me. They need to address this issue right away. What’s a phone if you can’t talk on it.

I have had the exact same issue with my iPhone 7 as have all my staff(I bought them all an iPhone 7).

I have been looking forward to a new model to be released so I could get rid of my 7, it has been the absolute vain of my existence since I bought it.. I even went to the Genius Bar and while lining up there were three other people in the line complaining of the same issue. When I asked the technician if he had ever heard of the issue that I'm having he replied"Not exactly like that" ( he lied)..they replaced the phone with a new iPhone 7 and I have had the same issue!! go figure!

After reading your complaint re the iPhone 8, I'm not sure what to do!!!

The fundamental basic reason for having a phone is to make calls, everything else is a bonus. Apple needs to get this right...I am now an incredibly unhappy client that has been repeatedly lied to by Apple.

Regards

Tim

Hi,

Same problem here.

As soon as the voice in the normal bottom microphone get's lower in volume the sound at the receiving side starts to clipp and/or becomes very weak. As soon as you raise your voice to a louder level the sound gets normal again.

Easy test is to put another (receiving) phone (Upside down) on one ear and the Iphone 8 in normal position on the other ear. Make a connection and start speaking/counting loud en than go softer on your voice. At a certain level you will hear that your voice level is suddenly decreasing to a very low level. Keep this level and distance to the microphone while putting the Iphone 8, (the one witch you are calling with) in Speaker mode, you will hear a sudden increase in volume and everything is very clear to hear. As soon as you put the Iphone 8 in normal mode again the sound is very weak again.

I changed my Iphone 8 for a new one and had the same problem, on speaker all is OK but at normal call's low souds levels are clipped.

gr.,

Check this out:

The issue first cropped up with the iPhone 7. I went through 3 of those before I finally gave up, and purchased a 6s, which has performed flawlessly from the start.

The iPhone 10 also has its share of identical issues:

Threads:

https://discussions.apple.com/thread/7681421?start=150&tstart=0

https://discussions.apple.com/thread/7668964?start=435&tstart=0

https://forums.att.com/t5/Apple/Poor-call-quality-on-iphone-8/td-p/5287444/page/ 4

https://discussions.apple.com/thread/8102715?start=110&tstart=0

https://discussions.apple.com/thread/8166665?start=30&tstart=0

https://discussions.apple.com/thread/8148391?start=70&tstart=0

Elvis55 wrote:

Re iPhone 8+ mic problems.

I asked Apple chat to help me find the USER manual, not the safety, warranty, regulatory manual which to me is worthless for my purposes although easy to find on Apple. However the USER manual is much more difficult to find, took the apple chat person 5 min to find it, then she sent a link, which I tried to paste here but the second I pasted it, it disappeared immediately. I tried to help y'all out but apple would not let me. Anyway the USER manual she finally retrieved was an older version that did not list the 8+ iPhone I bought - chat person said Apple had not updated the manual... go figure and typical! I only wanted to know the location of the microphone, turns out there appears to be 3 microphones.

The User manual is three four clicks from this page if you start by clicking on "Support" at the top of the page:

http://help.apple.com/iphone/11/

KTMRider2018 wrote:

Perhaps you should see my fancy iphone, settings, contacts, Zero mention of any default setting for gmail. Zero option. iphone 8 plus , brand new replacement . If it was there i would use it. All i have is : siri, sort order, display order, short name, my info. Thats all that is visible

If you haven't added your Gmail account and enabled contact syncing, you won't see it. It's apparent that you are unfamiliar with how your iPhone works. This would certainly make it frustrating to use. You should really review the manual:

https://help.apple.com/iphone/11/

I had the same problem with my new iPhone Xr.

See my post:

https://discussions.apple.com/thread/250066528

Getting a new SIM card from my operator seems to have fixed it somehow.

I no longer get complaints from recipients not hearing me or that I sound muffled or distorted.

Try to get a new SIM if you haven't already.

I can confirm this is an issue with iPhone X which I just discovered on my first conference call with it. I do conference calls several times a week and never had this problem with the iPhone 6s this X replaced.

My use case: on the 6s I would plug in earbuds and use the phone's built in mics to do the call. It worked awesome! Tried the same with the IPhone X using a headphone/charge port adapter, same earbuds. I have a quiet office environment from where I make the calls.

My symptoms with the iPhone X:

1. with earbuds plugged in, people complain they can hardly hear me.
2. As soon as I unplug the earbuds and use the "speaker" function (from the call screen), everyone says they can hear me normally

Based on the change in audibility transitioning from 1-->2 above, it can't be a hardware issue such as a case. It is either:

1. there are multiple mics, but some get turned off when earbuds are in for some reason (bug)
2. as others point out, there maybe something wrong with the noise cancellation which for some reason doesn't happen when in speakerphone mode, but happens when earbuds are plugged in (bug)

This is an impactful problem for me. I use the iphone for business and using earbuds for conference calls lets me hear everything much better than through the speaker, especially with offshore conference calls. If it doesn't get corrected, I need to look at a droid phone if I can exchange or definitely on the next go around. If I keep it, it sounds like I may need to invest in some external hardware because of Apple's software problem. It's disappointing Apple is dismissing this as a case problem. Quality and customer service are falling off ever so slightly year over year.