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iphone 8 poor/sensitive mic during call

Just got a new iPhone 8 (updated to ios 11.0.2) upgraded from iPhone 6. When making a call if not talking directly into the mic the person on the other end cannot hear me (or my voice volume is drastically lower). This occurs when even slightly moving the phone away from my mouth or rotating the phone slightly up or down. My father has the same problem with his iPhone 8, even returned it and got a new one, same problem. Switching to speaker phone solves the problem. Also noting it does not happen all the time and a hard reset can fix it for a bit but then it goes back to the bad behavior.


Has anyone else experienced this?

iPhone 8, iOS 11.0.2

Posted on Oct 5, 2017 7:48 PM

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Question marked as Top-ranking reply

Posted on Nov 8, 2017 11:24 AM

EXACT same issue with my iPhone 8 Plus. It's not as though the mic CANNOT work, because when I switch to speaker phone, I can be a good distance away from the phone and people still hear me. But, when speaker phone is off, my mouth has to be RIGHT next to the speaker. Even the slightest tilt of the phone away from my face makes me unable to be heard, even when speaking loudly. Very frustrating!

403 replies

Apr 4, 2018 12:34 PM in response to KeithJ80

Staff at the Apple store now know me by the name of "reload" girl. I literally am still having to treat my iPhone as a wi controller (moving it flat then back up again or "reloading") to get a call back in line after my voice starts to fade. They insist it's a coincidence but it works every time. I have to do it once a minute. Also using the earphones helps a lot, but it still happens. Last time I went in they reset my phone thinking it must be something in the way the phone was set up and data transfer since its happened to the last THREE PHONES i've returned since 2/6/18. They have a 4th phone on hold for me at the store waiting for me in case this "fix" didn't work. Its like they know I'm gonna keep coming back and they dont want to talk to me about it anymore - They just keep giving me new phones and no fix ever works across 3 new phones in 8 weeks has worked. I'm hard headed and optimistic. I'm going to try again.

Apr 4, 2018 1:41 PM in response to KTMRider2018

I did take note of the suggestion to work with the carrier and like this idea, believe it has potential to help me resolve my problem probably at the lowest cost to me; thank you! Only to know, I also got burned on a $2500, late 2016 build, Mac book pro that failed catastrophically to the tune of $650 for repairs, just 70 days past the 1 year warranty thru no fault of my own - the right fan failed and wiped out the logic board. Yep had to pay out of pocket for this, absolutely no consession on apples part - not a happy camper. Especially as my other Mac book pro, a late 2011 build, paid $1199, is still working flawlessly. So the apple product and brand has diminished drastically in the last 5 years or so, when it's time for a new laptop, I'll be buying an $800 PC based throw a way. Not an overpriced, predetermined obsolesce, rotten apple. and to find out that the late 2016 Mac book pro has a glued in battery, sure it can be unglued and removed, but it's a toxic nightmare and the process and chemicals should be banned by the EPA. and ...for strike three, my daughter's iPhone 7 screen locked up and would take no input no matter what, apple "Genius Bar support" a real oxymoron, and phone support was of absolutely no help. Cost us a replacement phone, again, the 7 was a few months out of the 1 year warranty.

my entire family is now thoroughly appalled at these experiences; apple will sell no more of anything in this household period, but it's clear, they could care less!

Apr 4, 2018 1:52 PM in response to Elvis55

You are so right. Sorry to hear of the laptop issues. Yes, I just took my 2 year old Mac Book Pro over to a guy to have him see why in the world, after just hitting a restart , the restart bar goes only half way. I do need to update to the latest software but still it was working great until a restart was done. I too agree Apple has fallen far, far from their own tree. Sad , really, Steve Jobs had a great company until he past away. Then it has gone down hill fast! You wait, Apple will do nothing with these issues we are are experiencing. Yea, i refuse to go to an Apple store for help. Genius Bar, yea right... You can probably Google more advice than they give out. Yes, do call your carrier, dont go into a carrier's store front. Over the phone they have way more pull and authority! Work your magic and demand things and you'll get something, trust me on that one! Sad so many faithful Apple customers are having such huge issues with zero fixes...

Apr 5, 2018 8:34 AM in response to pennyfromclinton

Same here, we started with Apple when their first iPod came out and have been with them since. Well, I just left Apple for good when it comes to phones, 2 days ago and the new Samsung S9 + is on its way and the new Samsung Galaxy Frontier Gear S3 Smartwatch. I'm totally done with the rotten Apple Co. My wife still likes Apple, but her Iphone 8 + has zero issues. So weird, since i've had 3 replacements in 4 months with zero fixes on each phone. They are probably just recycling these bad phones and giving them all back to us. Should have had more but i was trying to do all the suggestions on this forum with nothing changing....Apple will lose a lot of customers over this. Can you imagine all those customers having these same issues that are not on this forum or even know about it...I've told a lot of people about this forum and to read these posts before they go to the new iphone X. Hope some solutions happen for all those sticking with Apple, but for me, I'm so tired of their BS and terrible customers service. Sure wish Steve Jobs was still around...he was very hard to work with and for but he got things done and customer service was number one to him. Thank Goodness for the Plan B route I can and did take!.

Apr 5, 2018 9:01 AM in response to KTMRider2018

What’s really sad about it, is the fact that my daughter bought two iPhone 7’s because she thought that she was too rough on her phones, and blamed herself for the sound not working properly on both of them, but we never had a clue, that there was a mic problem. Otherwise I would have never taken this gamble and bought an iPhone 8!!! I’m not one to gamble away thousands of dollars so this will be my last iPhone!

Apr 5, 2018 9:13 AM in response to pennyfromclinton

I'm sure there are so many customers in that same boat. Not knowing its some big old issue with Apple, that isnt going to get fixed by them... If you are not leaving Apple or cant or dont want to do the Edge Up program (Verizon has this option), which allows you to get out of your phone. You do have to pay the rest of your contract if you are not quite to the 12 month payments made. Make sure you get a replacement phone and complain big time to them. But call your carrier, dont go into a store front of your carrier. Talk to Tech Support and not Sales. Use the phone and talk like normal and not on speaker phone and they will hear the issue, trust me, my Verizon Rep sure did and she couldnt believe it. I said, i've been fighting this for 4 months now. Tell them you want a replacement phone Now. Hopefully it will be a better phone but my 3 replacement ones sure were not! So, I switched to Samsung last week!!!

Apr 5, 2018 9:14 AM in response to Apple falls far from old Apple

I'm sure there are so many customers in that same boat. Not knowing its some big old issue with Apple, that isnt going to get fixed by them... If you are not leaving Apple or cant or dont want to do the Edge Up program (Verizon has this option), which allows you to get out of your phone. You do have to pay the rest of your contract if you are not quite to the 12 month payments made. Make sure you get a replacement phone and complain big time to them. But call your carrier, dont go into a store front of your carrier. Talk to Tech Support and not Sales. Use the phone and talk like normal and not on speaker phone and they will hear the issue, trust me, my Verizon Rep sure did and she couldnt believe it. I said, i've been fighting this for 4 months now. Tell them you want a replacement phone Now. Hopefully it will be a better phone but my 3 replacement ones sure were not! So, I switched to Samsung last week!!!

Apr 5, 2018 10:56 AM in response to jánfromtrebišov

It will only get worse. My iphone 8 + sure did. Again, get a replacement asap and keep getting replacements from Apple. Make them pay to keep you happy. I was done after my 3rd replacement and all the stinking delays in the phones software. My camera started taking pics upside down as well. What the...Call into your carrier and talk with tech support and demand a replacement and if the replacement does it , get another one. Or leave Apple like many of us did and are doing for good!

Apr 5, 2018 12:51 PM in response to Moose1906

The crappy thing about using your speaker the whole time is everyone can hear your call. Yes, it makes it more clear but not private at all !! What a pain to have to use your speaker phone option on a cell phone and or your ear buds. Come on Apple , your fancy nancy phones cant even be used like a normal phone. Flip phones work better for a call. We know you are reading this forum so fix your issues !!

Apr 8, 2018 5:42 PM in response to KeithJ80

I have a similar issue on my iPhone 7 , on VoIP apps (like whatsapp and viber) only though , on a regular call , people can hear me clearly , I googled that issue and I found that it’s apparently related to noise cancelation feature , even though it’s deactivated it can cause problem on 3rd party apps that use the main mic ... it’s a software issue for sure , at least in my case - iOS 12.2.2 here

Apr 8, 2018 5:58 PM in response to unaffected2

Thays bot good at all ! My Brand New Iphone 8 Plus is doing the same thing and has been for 4 months! Had it replaced multiple multiple times. Have tried every trick in the book and zero fixes. Apple ia ignoring this Huge Issue! There are no fixes period! Call you carrier and complain! We sure did and got some results finally! Results are we are fully Leaving Apple for good! The New Samsung S9 and Samsung Watch has been Ordered!!!! So, So excited! So, So Very Disappointed in Apple and them not giving a stinking Crap about this issue! Sure hope they fix it because it was a pain in my back side to get into a different phone but we did !!!!

Apr 12, 2018 7:09 AM in response to govindac

Try as I did, no resolution here. I'm living with a partially functional, 4 month old 8+, for now. Still no Apple support people trying to assist us with these forum posts. Shameful, apple only interested in more sales of half baked products and profits. That mission statement will not serve apple well moving forward.

Apr 12, 2018 7:58 AM in response to Elvis55

So True, So True!!! Apple will not be fixing this issue. I just dont think they have enough people complaining or setting up a lawsuit....I too had a 4 month old Iphone 8 Plus that I had replaced 3 times. Still , every replacement phone had the same mic issues and massive delays. I also kept getting kicked out to the home screen from apps. Restarted my phone all the time, removed and re-installed apps, and zero fixes. Apple has to be the one to fix this. So , I basically jumped ship and went to Samsung. There is a way you can get out of your Iphone 8 if you are under contract with your carrier. Go with Samsung. All Apple is worried about is designing and marketing an ALL RED Iphone 8. Who the flip cares!!! If we, Apple's faithful customers, cannot use our $1,000 phones with the basic, basic , phone function, why would we want a Red one...Apple needs to get their priorities straight!! Who really cares that an animal emoji moves! So many of us are having issues with Brand New Phones, I dont get it and its been months since they came out. What my understanding is, is, these new phones have 3 different Mic's which is the problem. The noise cancellation mic, gets used and its turning off the mic you need when making a call. So its turning off the wrong mic or turning off 2 out of the 3 mics. I always had people telling me, I can barely hear you......this is why, the mic isnt working right. Trust me, i've gone into settings and turned the option off and still no fix. So Apple has some big time issues happening right now. Quick making new fancy colored phones, (RED) and fix the ones we have already Bought and are trying to use for Work!! Even their Mac Books have a screen recall on them..... The company is going south everyone!!!! Thats why I totally switched to Samsung, I'm Totally Done with Apple Phones!!!

iphone 8 poor/sensitive mic during call

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