I did take note of the suggestion to work with the carrier and like this idea, believe it has potential to help me resolve my problem probably at the lowest cost to me; thank you! Only to know, I also got burned on a $2500, late 2016 build, Mac book pro that failed catastrophically to the tune of $650 for repairs, just 70 days past the 1 year warranty thru no fault of my own - the right fan failed and wiped out the logic board. Yep had to pay out of pocket for this, absolutely no consession on apples part - not a happy camper. Especially as my other Mac book pro, a late 2011 build, paid $1199, is still working flawlessly. So the apple product and brand has diminished drastically in the last 5 years or so, when it's time for a new laptop, I'll be buying an $800 PC based throw a way. Not an overpriced, predetermined obsolesce, rotten apple. and to find out that the late 2016 Mac book pro has a glued in battery, sure it can be unglued and removed, but it's a toxic nightmare and the process and chemicals should be banned by the EPA. and ...for strike three, my daughter's iPhone 7 screen locked up and would take no input no matter what, apple "Genius Bar support" a real oxymoron, and phone support was of absolutely no help. Cost us a replacement phone, again, the 7 was a few months out of the 1 year warranty.
my entire family is now thoroughly appalled at these experiences; apple will sell no more of anything in this household period, but it's clear, they could care less!