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KeithJ80 Author

Level 1

113 points

iphone 8 poor/sensitive mic during call

Just got a new iPhone 8 (updated to ios 11.0.2) upgraded from iPhone 6. When making a call if not talking directly into the mic the person on the other end cannot hear me (or my voice volume is drastically lower). This occurs when even slightly moving the phone away from my mouth or rotating the phone slightly up or down. My father has the same problem with his iPhone 8, even returned it and got a new one, same problem. Switching to speaker phone solves the problem. Also noting it does not happen all the time and a hard reset can fix it for a bit but then it goes back to the bad behavior.

Has anyone else experienced this?

iPhone 8, iOS 11.0.2

Posted on Oct 5, 2017 7:48 PM

Top-ranking reply

mnijaw

Level 1

9 points

Posted on Nov 8, 2017 11:24 AM

EXACT same issue with my iPhone 8 Plus. It's not as though the mic CANNOT work, because when I switch to speaker phone, I can be a good distance away from the phone and people still hear me. But, when speaker phone is off, my mouth has to be RIGHT next to the speaker. Even the slightest tilt of the phone away from my face makes me unable to be heard, even when speaking loudly. Very frustrating!

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403 replies

Haggish

Level 1

4 points

Nov 1, 2018 6:00 AM in response to KeithJ80

Hi,

I had the same problem and sendt my Iphone 8 to service, but the problem was still there. The I found out that the iPhone has I mic between the camera and the flash, If that is covered up when you speaks the the sound is terrible.

That is a problem if you have a wallet cover on your phone that you turn the front to the back of your phone when you speak

So do not cover up the mic on the back side of you phone during the conversation.

Nov 17, 2018 2:57 AM in response to KeithJ80

I just received my new iPhone 8. Exactly same problem. I have taken it back to store twice. They say they agree there’s an issue however since it passes apples sound test then if I send it back to be repaired I will be charged..... and no estimate of how much that might be. So disappointed after paying this much for my phone, I am tempted to go back to my iPhone 6

Nov 28, 2018 7:25 PM in response to KeithJ80

I have been experiencing a similar issue with my iPhone 7. I just tried turning off the noise cancellation and made a test call to a friend; he indicated it’s much better now. I have a lower voice which may very well be detected as background noise. To turn off noise cancellation go to Settings > General > Accessibility > Phone Noise Cancellation > toggle off. Hope this helps.

Dec 15, 2018 5:53 AM in response to AdClick

After two months of ”repair”-cycle, I finally got to return my X.

Apparently there was nothing wrong with the hardware because they couldn’t find anything wrong with the phone. Once I took the phone and set my appleid (from year 2008) the mic stopped working. So the PROMBLEM IS IN THE DATA, apple offered me that they would check my data too, but after two months I was ready to give up.

Now I’m trying to gather up enough patience to try out If the Xr accepts my old data. No problems with the same apple id using 4s or 6... so far my data has only f..ked up the X.

Jan 22, 2019 4:10 PM in response to KeithJ80

Yes, I have the same problem. I am issued the phone by my employer so I have to use it. I would rather throw it in an environmentally sensitive disposal bin and then use 2 tin cans connected by string--this would work better.

Jan 29, 2019 11:22 AM in response to Jeda1948

Same jproblem - only way to use Iphone 8+ is to turn on speaker and talk directly into mic. I just switched from Samsung - so sorry I did so... iphone is my only phone so I often feel isolated because I cant talk to my friends.. worse than any flip phone I ever owned. I always felt Apple was more hype than anything but now I KNOW. what to do? what to do?