I submitted a ticket over 1 month ago, also submitted diagnostics. No response from the senior support person since then.
To be clear, affecting all Series 3 models. I have GPS only (non-cellular) and rebooting constantly in our ICU's. Colleagues have GPS and GPS+cellular -- all series 3 are rebooting. No problems with Series 1 or 2.
Does not happen in the OR's. Unlikely enterprise WiFi issues since rebooting isn't consistent through entire hospital, but primarily in ICU's (also noticed on certain patient floors, but not nearly as frequent). Perhaps tele monitors?
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Same problem here still reboots even on 11.2.6 and latest watchOS. I now disabled notification for all non apple apps and restarted the watch. Lets see if it reboots. Only apple official apps have notification set. I did not remove any apps from the watch yet.
I can indeed confirm that this is an issue with the Apple Watch within the ICU setting. My watch only resets in this setting. Must be interfering with equipment.
I as well am having the same issue along with fellow coworkers. I work in Tulsa on the 7th floor. I have noticed it when I get pulled to other floors. I do not notice it outside of work, even living out in the middle of nowhere with limited cell phone service. I have done all of the updates on my watch and phone. I have rebooted them. Verizon even replaced my watch thinking it was an issue with the watch itself. I have been to the Apple store and online, with no luck.
It is very frustrating not having a working watch as a nurse as our job is very time oriented.
Same exact problem. I just received a Series 3, my first Apple Watch. I work in the CCF CVICU and it restarted multitple times during the course of the day. My colleagues that work in the operating rooms don't seem to have this issue. Tried turning off the watch manually and phone, to no avail.
If I hear anything, I'll update this thread.
In j55 cvicu at moment with husband. Still haired, but not in step down. Switching to airplane mode seems to work, but turning off it will reboot in less than 10 sec and keep rebooting. Sent diags to Apple..
I have the same problem at the University of Chicago in our ICUs (we use Philips monitors, not sure if others use the same system). My old Apple watch series 0 worked fine. Have had constant restarts after upgrading to Series 3 (cellular, but not activated).
They know about the issue. I have a ticket open and have sent diagnostics. They are working on a solution. Airplane mode had worked for me while in ICU and only seem as to affect cellular watched I think. Series 2 and series 0 seem unaffected.
For those who are working in hospitals, including within ICUs:
From the opposite perspective (ie potential effects that Apple Watch may have on other devices), note the following from the Important safety information section of the Apple Watch User Guide:
"Medical device interference Apple Watch contains components and radios that emit electromagnetic fields. Apple Watch, some of the bands, the Apple Watch Magnetic Charging Cable, the Apple Watch Magnetic Charging Case, and the Apple Watch Magnetic Charging Dock contain magnets. These electromagnetic fields and magnets may interfere with pacemakers, defibrillators, or other medical devices. Maintain a safe distance of separation between your medical device and Apple Watch, its bands, the Apple Watch Magnetic Charging Cable, the Apple Watch Magnetic Charging Case, and the Apple Watch Magnetic Charging Dock. Consult your physician and medical device manufacturer for information specific to your medical device. Stop using Apple Watch, its bands, the Apple Watch Magnetic Charging Cable, the Apple Watch Magnetic Charging Case, and the Apple Watch Magnetic Charging Dock if you suspect they are interfering with your pacemaker, defibrillator, or any other medical device. "
Very interesting thread. Like others on this I work in a hospital. Every 8 weeks I run the SICU here at Hennepin County Medical Center. This is the week that I'm up there. My watch has rebooted three times today. I'm an acute care surgeon, will pay attention if this happens in the OR or elsewhere. The ED has telemetry as well.
Would be nice if Apple was paying attention to this and gave us some solutions.
I am also having the same issue. I purchased the Iwatch 3 gps and work in a hospital. My watch randomly reboots while at work and I work in a hospital, after contacting Apple they replaced the watch and the issue continued and they replaced the watch for a 3rd time and the issue continues. This is very frustrating, I enjoy the watch when it works. I do use some of the features when I’m at work but then it’s hard to do so when it randomly shuts down...
I too am having the same issue with my series 3. I work in SICU and the watch restarts over and over again only while on the unit. I was in MRI this morning and no problems there. I exchanged my Series 3 with cellular to one without and the issue persists, however less frequent. I have owned the original iwatch for years and have never had a problem until upgrading to the 3.
Holy crap. I never considered the fact that I'm in the hospital. ICU unit. **** thing will restart upwards of 15-20 times a shift.
I tried everything. Called Apple. Did remote diagnostics. Went to the store. It actually rebooted in the store in front of them. They shrug at me like I am the nutter.
I have a Series 3 Cellular.
Why is this doing this and why doesn't Apple have a clue?
How did you get them to replace it???
Apple support could "find nothing" via the diagnostics etc.; the store couldn't either despite it rebooting in front of them. f
I just bought this thing in November.
I am still working with Apple on this issue, I have had mine replaced three times thus far and it continues to repeatedly reboot while at work in the hospital. This is very aggravating and I hope they find a fix to resolve this issue.
Apple Watch Series 3 keeps restarting
