Apple Watch Series 3 keeps restarting

I submitted a ticket over 1 month ago, also submitted diagnostics. No response from the senior support person since then.

To be clear, affecting all Series 3 models. I have GPS only (non-cellular) and rebooting constantly in our ICU's. Colleagues have GPS and GPS+cellular -- all series 3 are rebooting. No problems with Series 1 or 2.

Does not happen in the OR's. Unlikely enterprise WiFi issues since rebooting isn't consistent through entire hospital, but primarily in ICU's (also noticed on certain patient floors, but not nearly as frequent). Perhaps tele monitors?
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Very interesting thread. Like others on this I work in a hospital. Every 8 weeks I run the SICU here at Hennepin County Medical Center. This is the week that I'm up there. My watch has rebooted three times today. I'm an acute care surgeon, will pay attention if this happens in the OR or elsewhere. The ED has telemetry as well.

Would be nice if Apple was paying attention to this and gave us some solutions.

I am also having the same issue. I purchased the Iwatch 3 gps and work in a hospital. My watch randomly reboots while at work and I work in a hospital, after contacting Apple they replaced the watch and the issue continued and they replaced the watch for a 3rd time and the issue continues. This is very frustrating, I enjoy the watch when it works. I do use some of the features when I’m at work but then it’s hard to do so when it randomly shuts down...

Thanks Jonathan for looking this up. I looked up the iPhone's Important safety information, and it looks to be almost identical sans the bit about chargers, so it shouldn't be an issue since iPhones and watches have been allowed on the floor for a while.

It sounds like it doesn't matter the brand of telemetry in the unit. Affecting units with both Phillips and GE brands.

Dug into logs on the phone and kept seeing a version of this on days it was used in the ICU:

{"os_version":"Watch OS 4.2 (15S102)","incident_id":"8B755088-8BAE-4D99-AA40-133F9439E355","timestamp":"201 7-12-29 10:20:23.64 -0500","bug_type":"210"}

{

"panicString" : "panic(cpu 0 caller 0x869d0547): MarconiWIFI Soft NMI crash - Message Log - power(12) - MarconiWIFI: Force fatal crashlog\nMessage Log\nRTKit: RTKit_iOS-848.30.5.release - Client: Rev 959.23\nTime: 0x000000000005e20b\n\nFaulting task 0 Call Stack: 0x00000000000228dd unknown 0x00000000000cf65d 0x0000000000024645 0x00000000000244b9 0x0000000000022d23 0x0000000000021bb5 0x0000000000021d04 0x000000000000b49b 0x0000000000000dc9 0x0000000000023643 0x000000000001fce7 000000000000000000\nRTKit

Any thoughts here? At first glance appears to be the wifi chip causing issues.

I too am having the same issue with my series 3. I work in SICU and the watch restarts over and over again only while on the unit. I was in MRI this morning and no problems there. I exchanged my Series 3 with cellular to one without and the issue persists, however less frequent. I have owned the original iwatch for years and have never had a problem until upgrading to the 3.

Just wanted to add. I’m a nurse as well working in a hospital setting. I received my Apple Watch Series 3 for Christmas. Since I have started using it. It has been rebooting itself randomly. I have tried rebooting my phone and the watch. I have also tried un-pairing and re-pairing my watch. I also have tried erasing my watch and setting up as new twice. The issue keeps reoccurring. However other coworkers on my unit are not having this issue with their series 3. So Apple is replacing mine. Hoping it works.

Holy crap. I never considered the fact that I'm in the hospital. ICU unit. **** thing will restart upwards of 15-20 times a shift.

I tried everything. Called Apple. Did remote diagnostics. Went to the store. It actually rebooted in the store in front of them. They shrug at me like I am the nutter.

I have a Series 3 Cellular.

Why is this doing this and why doesn't Apple have a clue?

How did you get them to replace it???

Apple support could "find nothing" via the diagnostics etc.; the store couldn't either despite it rebooting in front of them. f

I just bought this thing in November.

I am still working with Apple on this issue, I have had mine replaced three times thus far and it continues to repeatedly reboot while at work in the hospital. This is very aggravating and I hope they find a fix to resolve this issue.

I wonder if this has to do with the new capability of EKG monitoring that they discussed including at the press release. Still hasn’t been discussed further but if there is new technology in there it may be possible. Every time I go near telemetry it restarts.

I’m having the same issue with my series 3. I’m an EMT and the second I walked into the ER, I noticed my watch lit up with an Apple logo. Once it restarted my weather temps on my watch face wouldn’t load. I walked outside and everything loaded perfectly. Any word on if Apple is releasing a fix?

I surprisingly lasted an entire shift last night without my watch rebooting once. I’m still waiting for my shipping box to send to Apple for diagnosis. Hoping they can diagnose and find a fix for all of us affected.

Having the same issue since 12/6, had my first series 3 replaced. I too work in SICU and seems to happen mostly in am hours but happened every hour on my last shift so it absolutely killed my battery life.

Does happen with other colleagues around hospital as well. Frustrating!

Apple working on it but I hope a solution is found soon! I've spent too much time and money on this thing already!!

I’m wondering if I should go through the hassle of sending mine in to Apple. I’ve had shifts where it doesn’t reboot at all. However it never rebooted at home. I’ve seen many people here say they’ve had it replaced and no change. UPS is supposed to pick mine up on Wednesday, but now I’m leaning towards hanging on to it instead of being without it for weeks.

I also work in the CCF CVICU, my watch continues turning off and going back to the Apple screen repeatedly until it drains the battery and dies. I have heard of this same issue from other employees with the series 3, while the earlier series have no issues. My watch works perfectly fine everywhere else. I took my watch to the Apple store and they claim they have not heard of this issue, and that they cannot help me unless I can recreate the issue. My watch has never done this outside of the ICU. They have scheduled a phone call from tech support while I am at work to try speak with me while my watch is having the issue. The problem is, working in an ICU, it may not be possible for me to answer my phone at this exact scheduled time, and spend time fixing the issue. I am wondering if anyone with this issue has found a fix yet? Thank you.