Apple TV 4K Netflix No Video

I had the exact same problem with the Apple TV 4k (OS 11.1, most recent update)

TV: Hisense 55H9B2 4k curved tv

Cable: Apple-recommended Belkin Ultra HDMI cable

(plus about 6 other 18Gbps cables I bought from Monoprice for much less)

All YouTube 4k content played fine, and I could play 4k movies from iTunes with no problems. Netflix would allow me to browse the content, but when I played 4k videos I would hear sound and could see the UI elements but the video stream was a green screen. When I played regular 1080P content the screen was black, but I could hear sound and see UI.

The Apple TV 4k automatically chose 4k SDR, and would not switch to any other output resolutions. I called Netflix and Apple trying to troubleshoot, but neither could find a solution except to point out that it seems like an HDCP 2.2 issue and to try upgrading my cable. I tried 7 difference cables, including the recommended one from Belkin.

I finally found a post on Amazon for my TV which mentioned that my TV firmware needed an update. The TV's online firmware update feature returned nothing, but I knew mine was the oldest shipped for this TV. Thankfully, someone posted the most recent firmware file on Amazon. I updated via flash drive, and suddenly the Apple TV 4k asked to upgrade the display output to 4k 60Hz HDR. After I changed the output, Netflix started displaying all videos properly.

Check for a firmware update for your television.

For reference for anyone with the Hisense 55H9B2 TV, I upgraded from F1211 to H0117 in order to enable 4k 60Hz HDR (https://www.amazon.com/gp/customer-reviews/R24J42DVDCE5FM/ref=cm_cr_getr_d_rvw_t tl?ie=UTF8&ASIN=B00ZGIJDOU).

I found a fix to this issue and I believe it has to the due with the refresh rate. I changed the option to match the content refresh rate and now everything works! It seems like my TV is able to do this but when the Apple TV tries to force the content to a certain refresh rate that is when it gets into issues!

I hope this will help a lot of people. I noticed that with certain programming such as Netflix or Hulu they have a different refresh rate. Most TVs either display it at the native refresh rate or they upscale it by interlacing or other creative fashions to add in the additional frames. However I do not know if the Apple TV has that ability! Anyways most TVs should be able to perform a refresh rate from 60Hz and down and most content is less than that.

Cheers!

I kept having this issue of needing to restart my Apple TV in order to get the picture on Netflix to work. After a number of failed attempts, what seems to have solved the problem is setting the Apple TV to never go to sleep by itself by going to Settings-General-"Sleep After" and selecting "Never". It seems that when the Apple TV goes to sleep automatically it somehow loses the Netflix video connection with the TV which causes the restart to be required.

I think I found the culprit. It’s the screen saver. Restart the Apple TV make sure everything works fine, then disable the screensaver.

I have a Bravia 900e. Sleep mode is still enabled on Apple TV. It might be something with the screensaver and Sony TVs not happy with eatchother. So far so good fo me.

When I first bought the Apple 4K Tv. I noticed within the first few times of using Netflix, it would play the sound but not the picture. I did a restart and Netflix had picture again. But it kept happening. I figured it was either a faulty device or faulty HDMI cable. So I changed to higher grade HDMI cable, but the problems persist. I saw that some people had success with a factory reset. So I tried that. Same problems again. Again, a restart would always fix the issue. But having to restart the ATV again and again was starting to get old. Then some said disable the sleep function. So I restarted the ATV, made sure Netflix was working again, then disabled the sleep button. Didn't solve the problem. Then I noticed when coming out of the ATV screensaver, Netflix didnt work. So I did a restart again, made sure Netflix was working. Disabled the screensaver and the new screensaver downloads. Turned on the sleep function again (since that wasnt the issue.) And.. so far so good, Its been a couple of days, but every time so far I tried Netflix, it worked. Normally its a restart every day.

This has been an ongoing problem I’ve had with my Apple TV 4K and my Sony e900 4K HDR tv. It happens every couple of weeks and is quite annoying - hoping for a fix @apple. Fortunately there is an easy fix: unplug the power cord only from the Apple TV and plug back in after 30 seconds. Don’t mess with any setting and this should work

I had this problem too. I discovered that my Apple TV had reset the video res to 720p and I couldn´t choose 4K. So I disconnected and reconnected the HDMI cord and then I could select 4K and after that I had no problem in Netflix with the video.

Hope this helps.

I second this. I have a Sony X800D and after updating my Apple TV 4K to tvOS 11.4.1 the issue completely disappeared. I'm going a week 7 days straight with no black screens or any other problems. Its been running fine this whole week. I have the auto sleep timer set to 30 minutes and it sleeps and wakes up fine. I highly recommend everyone having problems to update to the tvOS 11.4.1 Beta and see if it solves their issue. I will report back if the problem returns but so far mines running great!

I had the audio, but no video issue as well. Restarts, resets, and changing video settings did not assist. This issue also occurred in DirecTV Now leading me to suspect the cable HDCP as the issue. Swapping to a spare, cheap cable appears to have resolved the issue.

Notably, I replaced a 3th Generation ATV that had no issues with this cable with this new 4K last week. Still working out kinks with 11.2. Good luck.

So far the only thing that seems to be working for me is to keep the Apple TV from going to sleep. If the Apple TV goes to sleep then it will always have the no video issue. Now if I manually put it to sleep, I have no issues but I am doing so with my tv still on. If I allow the Apple TV to sleep, turn the tv off, and then I turn the tv back on later, then the no video issue will always happen. I have not tried doing any resets on my Sony tv or Apple TV. I agree that the HDCP handshaking has been disrupted. The Chroma does need to be kept at the setting of 4.2.0. Changing to the 4.2.2 setting seems to cause the video to blank out momentary.

Hi all. Like you all, have had the same issue. I too have a Sony TV (65" Z9D) and the Netflix blank screen with audio problem. I have found that restoring the Apple TV 4K will not help but restoring the TV back to factory settings has fixed this issue. So far I have the ATV not to sleep and its been 2 days without issue. Hope this helps.

I posted this a few days ago and I want to make sure that everyone sees it.

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I had this issue and a few others and after many cables and resetting the AppleTV, I finally thought of doing a factory reset on my Sony A1E and all my problems went away.

Give it a try and see if it works.

I with you.....and surprised it's gone on this long. I have a bug report submitted to Apple but have yet to hear anything from them. I've provided logs/console/sysdiagnose....everything I can think of. I've also tried everything including:

- no screensaver

- changed cables

- set TV to different input before turning off

- power on devices in different orders

- power on delays

The only thing that fixes it is a good old reboot of the ATV. Thankfully I could program my Harmony with a one button press to reboot.

I had this problem from desember until yesterda.

Tried all sorts of tings. Bought the Belkin 4K hdmi. Sent the appletv in for repair. But the problem did not dissapear. But yesterday I bought one more Belkin 4K hdmi. This cable I use between the TV and the reciver. And now everything works perfect!

I agree with your statement but I did find that a restart would temporarily fix this particular issue just as well as when I removed the power from the Apple TV. Neither one was a permanent fix but the restart was easier to do than having to remove the power cord every day or so. Both were just a temporary fix, so why not do it the easier way was my preference. Keeping the Apple TV from going to sleep did resolve my issue but was not a fix either but I didn’t have to power down or restart/reset my device anymore either. Having Apple do a RESTORE to the Apple TV did resolve the issue. I was able to put the Apple TV back into auto sleep mode and never had to do another restart/reset or remove power of the Apple TV. The majority of people have responded that turning off the auto sleep has at least temporarily fixed the issue for them.