Apple TV 4K Netflix No Video

I found a fix to this issue and I believe it has to the due with the refresh rate. I changed the option to match the content refresh rate and now everything works! It seems like my TV is able to do this but when the Apple TV tries to force the content to a certain refresh rate that is when it gets into issues!

I hope this will help a lot of people. I noticed that with certain programming such as Netflix or Hulu they have a different refresh rate. Most TVs either display it at the native refresh rate or they upscale it by interlacing or other creative fashions to add in the additional frames. However I do not know if the Apple TV has that ability! Anyways most TVs should be able to perform a refresh rate from 60Hz and down and most content is less than that.

Cheers!

I think I found the culprit. It’s the screen saver. Restart the Apple TV make sure everything works fine, then disable the screensaver.

I have a Bravia 900e. Sleep mode is still enabled on Apple TV. It might be something with the screensaver and Sony TVs not happy with eatchother. So far so good fo me.

When I first bought the Apple 4K Tv. I noticed within the first few times of using Netflix, it would play the sound but not the picture. I did a restart and Netflix had picture again. But it kept happening. I figured it was either a faulty device or faulty HDMI cable. So I changed to higher grade HDMI cable, but the problems persist. I saw that some people had success with a factory reset. So I tried that. Same problems again. Again, a restart would always fix the issue. But having to restart the ATV again and again was starting to get old. Then some said disable the sleep function. So I restarted the ATV, made sure Netflix was working again, then disabled the sleep button. Didn't solve the problem. Then I noticed when coming out of the ATV screensaver, Netflix didnt work. So I did a restart again, made sure Netflix was working. Disabled the screensaver and the new screensaver downloads. Turned on the sleep function again (since that wasnt the issue.) And.. so far so good, Its been a couple of days, but every time so far I tried Netflix, it worked. Normally its a restart every day.

This has been an ongoing problem I’ve had with my Apple TV 4K and my Sony e900 4K HDR tv. It happens every couple of weeks and is quite annoying - hoping for a fix @apple. Fortunately there is an easy fix: unplug the power cord only from the Apple TV and plug back in after 30 seconds. Don’t mess with any setting and this should work

I had this problem too. I discovered that my Apple TV had reset the video res to 720p and I couldn´t choose 4K. So I disconnected and reconnected the HDMI cord and then I could select 4K and after that I had no problem in Netflix with the video.

Hope this helps.

Hi all. Like you all, have had the same issue. I too have a Sony TV (65" Z9D) and the Netflix blank screen with audio problem. I have found that restoring the Apple TV 4K will not help but restoring the TV back to factory settings has fixed this issue. So far I have the ATV not to sleep and its been 2 days without issue. Hope this helps.

I posted this a few days ago and I want to make sure that everyone sees it.

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I had this issue and a few others and after many cables and resetting the AppleTV, I finally thought of doing a factory reset on my Sony A1E and all my problems went away.

Give it a try and see if it works.

I with you.....and surprised it's gone on this long. I have a bug report submitted to Apple but have yet to hear anything from them. I've provided logs/console/sysdiagnose....everything I can think of. I've also tried everything including:

- no screensaver

- changed cables

- set TV to different input before turning off

- power on devices in different orders

- power on delays

The only thing that fixes it is a good old reboot of the ATV. Thankfully I could program my Harmony with a one button press to reboot.

I had this problem from desember until yesterda.

Tried all sorts of tings. Bought the Belkin 4K hdmi. Sent the appletv in for repair. But the problem did not dissapear. But yesterday I bought one more Belkin 4K hdmi. This cable I use between the TV and the reciver. And now everything works perfect!

I agree with your statement but I did find that a restart would temporarily fix this particular issue just as well as when I removed the power from the Apple TV. Neither one was a permanent fix but the restart was easier to do than having to remove the power cord every day or so. Both were just a temporary fix, so why not do it the easier way was my preference. Keeping the Apple TV from going to sleep did resolve my issue but was not a fix either but I didn’t have to power down or restart/reset my device anymore either. Having Apple do a RESTORE to the Apple TV did resolve the issue. I was able to put the Apple TV back into auto sleep mode and never had to do another restart/reset or remove power of the Apple TV. The majority of people have responded that turning off the auto sleep has at least temporarily fixed the issue for them.

I had similar problems that involved crashing, no video, only audio, sparkles, etc. However, I may have found a solution. I believe I encountered these problems when I switched directly from my Sony television's (XBR 900E) apps to the ATV 4K; that is, waking up the ATV while my television was on. Instead, I now use my ATV remote to simultaneously wake up the ATV and the television. There is a slight delay as the television switches to the enhanced HDMI 2 port, but then everything seems to work fine. When I'm finished viewing, I click on Sleep Now , which turns off both the ATV and the television.

I'm not an expert on these matters, but from researching the problem on the net, I think these issues may be related to the ATV's making a "handshake" with the television's HDMI port so that they can work in sync.

Like many of you, I've gone through switching settings, changing cables, rebooting, etc. I hope this helps.

So is Match Content Refresh Rate turned On or Off? I had it off the whole time because I didn't like the brief flashes my TV had while watching content. Does turning the feature On fix the No video issue?

Just switch to Belkin 4K Hdmi and the problem is solved...

I have the same problem. I have noticed that it happens after the Apple TV awakes from the sleep mode. The only thing that restores the video is restarting the Apple TV:

SERTINGS - SYSTEM - RESTART

After much frustration with the same issues, I have NOT had anymore problems since I set my Apple TV 4K to not automatically go to sleep. I really believe Apple has a major problem to resolve. This recent problem was not there until the latest update. The beta software didn’t resolve the issue either.