Apple TV 4K Netflix No Video

Hey folks. Do you have the Apple TV connected directly to the TV or is it connected to a receiver?

My Apple TV 4th generation, stopped outputting video a few days ago. However, if its connected directly to my Pioneer 141FD it works fine. Also, if i connect it to the single V1.3 HDMI input in my Yamaha receiver, it works. However, if I connect it to any of the HDMI V2.2 inputs on the rear, it will not. Seems to be a HDMI handshaking error Issue.

I had this issue and a few others and after many cables and reseting the AppleTV, I finally thought of doing a factory reset on my Sony A1E and all my problems went away.

Give it a try and see if it works.

I've done a restore of the AppleTV with no difference made.

I did a factory reset of my TV (Sony X800D) the other night and so far so good. We'll see how long that lasts though. I can't imagine a reset of the TV would make a difference. There was also a firmware update for the TV that I installed.

I have to say, the silence from Apple on this is beyond frustrating. A device this expensive should not have any issues streaming from the most basic and popular of services (Netflix, HBO, Amazon etc).

Just doing a restart will do the same thing as removing power. Depends on how easy to gain access to your power cord. Have you tried turning of the auto sleep mode? Took mine to the Apple Genius Bar and they did a full RESTORE which fixed mine. But just in case it didn’t they ordered a replacement APTV which has also worked just fine.

I used another 4K cable from the TV to the reciver first. The Belkin 4K hdmi solved this for me. Just make sure you have one from the TV to the reciver and one from the appletv to the reciver.

That does not work, at least for me. The only thing I have found to work is to turn off auto sleep. None of the updates have truly fixed the issue, for more than a few days.

For anyone who still has this issue, updating the ATV4K to tvOS 11.4 Beta 2 fixed it for me. No black screen for 3 days! Fingers crossed!

I just had the same problem with the Boomerang Apple TV app- sound but no picture when selecting an episode to watch. Quick to fix by going to Settings-System-Restart on Apple TV but still quite annoying. Definitely some kind of HDCP handshake issue.

I bought new Sony Bravia 4K and ATV 4K - no issues watching any videos for the first few days. Really happy and satisfied. Then the EXACT issues described started, only difference was that I received a screen notification

This content requires HDCP for playback. HDCP isn’t supported by your HDMI connection.

My HDMI is high quality brand new and complies with apples specs so I immediately check this site for info!

A hard reset back to factory settings on the Apple TV and a similar check update of TV OS seems to have fixed issue- although based on everything I have read in this thread it is likely to reoccur.

Thanks

Hmm did you restore from the old when installing the new?

I still have this issue - temporary fixed it with my harmony remote, i just set it so the atv 4k always reboots when i turn off my entertainment system. Fixes so it never happens anymore but something is seriously wrong with atv4k imo

I went to the Apple Genuis bar today. They were unaware of this particular problem. No diagnostics were ever run. Another beta update was available so we did the update. The only other thing they did was a complete device restore. They also ordered me another 4K. Since I have been home I set the device to automatically sleep again, then turned everything off. When I turned everything back on hours later Netflix played just fine. So now I have two variables, the restore and the latest beta update that may have resolved the problem. I also have not had an overnight time where the apple was asleep for more than 12 hours. Tomorrow will be the real test. Has anyone else done a restore? If tomorrow I have the problem then I know neither variable worked. If tomorrow all is well I will still not know which variable fixed the problem.

I called Apple Support about this issue because it has been occurring since November. They acted like they had no idea this problem existed. He asked me to unplug the ATV, wait a minute and plug it back in. Then he suggested I do a complete device reset and reinstall all apps. That second part didn't make me happy because it's a pain to do, so I waited a bit. Turns out, the problem has not re-occurred since I unplugged and re-plugged the device. I never did the reset/reinstall. I have had no problems with the video for 2 weeks since that time.

For me the first thing I found was to initially turn off the auto sleep feature of your APTV. You can also do a complete restore of your APTV where it will restore to factory settings and do a reinstall of the latest iOS. For me this was the fix that allowed me to let the APTV do auto sleep again. I no longer have any issues now. Some people keep unplugging their APTV which will do the same thing as doing a restart of the APTV. This will work until the next time you try to use your APTV. Hope this helps!!

As an update: have not had the issue for a few days now. Turned off the screensaver and that is all I did and everything keeps working. It also does not sleep... Let's hope this holds up.

Do you connect the appletv straight to the TV or via a reciver? I have mine through Bose HiFi. When I changed the cable from the TV to the reciver the problem disapeared