Apple TV 4K Netflix No Video

I have a Sony XBR 49X900E - I do not think that the problem is related to the Sony model as others reported the same problem with other brands. However, I cannot remember if the problem started before or after the Sony firmware update that came out in November.

This is also impacting the new Apple TV Prime Video app from Amazon - cannot watch any movies - no sound et no picture - the app seems to be stuck like it is trying to download something but cannot do due to poor connectivity. So the issue seems to really be with the Apple TV as that problem does not impact streaming from the ITunes Store.

I have the newest 4K Sony TV E series too and I also have this issue too. At first I though the service was down until all the other apps did the same thing. A quick reboot fixes it but it is still annoying.

Yes - same thing for me. - neither work until I reboot the Apple TV I just opened a ticket with Apple - someone called me and we tried a few things but nothing I had not tried before. So someone else from Apple will call me tomorrow morning to look into this problem....

Yes, they called me yesterday and no solution yet. They made me switch my Apple TV 4K to another TV that is not a 4K TV with a different HDMI cable. So far, no issues in that setup. The video resolution on the Apple TV 4K is set at 1060 SDR.

I also have an Apple TV 4th generation that I connected the my 4K TV - no issue there either. The video resolution on the Apple TV 4th generation is set at 1060 HDR.

So far, not really further along in finding a solution - in any case I am to try that setup for a couple of days - Apple will call me back tomorrow to see how my testing is going.

I am experiencing the same frustrating issue. I have an AppleTV 4K connected directly to my Sony A1E Oled (Android TV) using the recommended Belkin cable. I think it started with the November Android update.

It hard to fault the Sony update at this time as some people have reported having the same problem with different TV brands - e.g. someone reported having the same problem with a Thorn TV - not sure if that TV is Android or not and if it is - did it get the same Android patch that the Sony TV got?...

So far, I have no issues with the Apple TV 4K on connected to another Sony TV - but that other TV is not 4K.

So maybe the problem only occurs with the Apple TV 4K being hooked up to a 4K TV.

The Apple tech is to call me back this afternoon - not sure if other tests will follow...

Just wondering - If this is an Android issue - why is this only impacting third-party apps (i.e. Netflix, Amazon Prime Video, etc.) and not movies from the iTunes Store?... You would think that all apps streaming videos would be impacted...

Just got off the phone with the Apple Advisor - As everything still works with Apple TV 4K on my non 4K TV he thinks that there could be problem with my 4K TV (Sony Bravia). He said that even if the problem only occurs with Netflix and Amazon Prime Video - and not with movies from the iTunes Store - it could be a TV problem as not all apps (including the iTunes Store) stream movies the same way. As there was a Sony firmware update in November, this could well be the case.

Next steps - I am reverting to my previous setup - i.e. Apple TV 4K on my Sony TV 4K. Video format set at 4K. If I still get those problems with Netflix and Amazone Prime, I will try with te Apple TV 4K video format set at 1060p - as that video format works fine with my non 4K TV.

He will call me back in two days to see how things are...

It happens to me with all video apps I have tried. This includes Amazon, Netflix, Hulu ect. I will try iTunes next time it happens.

Some one online told me it could be a timing issue and recommended that I program my remote to turn on the TV first and wait 5-10 seconds to power on the Apple TV 4K.

Thanks for the suggestion. I doubt it's a timing issue though, because I usually turn the TV on first and then the AppleTV. I haven't changed how I turn it on but the issue still happens. I appreciate all of the research and effort everyone is putting in. If only Apple spent as much time trying to identify the issue as we all are.

Since the firmware has changed on both units it may take a little longer for the Sony to “set up” so it may be benefical to wait 5-10 seconds before turning on the Apple TV. It doesn’t hurt to try. 🙂

Just an idea.

As I mentioned, I am back to my Apple TV 4K with my Sony 4K TV - and the problem is still there. Interesting tidbit - Before I rebooted the Apple TV 4K to reset it I tried to change the video format from 4K HDR to 1060 HDR and the Apple TV would not let me telling that my system was not compatitle. However, once I restarted the Apple TV 4K I was able to set it to 1060 HDR - so whatever that bug is, it is messing around with the Apple TV video format recognition.

So my Apple TV 4K is currently set at 1060 HDR - I am trying to find out if this problem is related to 4K resolution or not...

For me it is the same.

I have also a Sony 4K TV with latest Android TV version and Apple TV 4K (TV OS 11.2).

Before I reboot the Apple TV I am not abel to change resulution from 4K hdr to 1080p sdr (error: my system is not compatible). I restarted Sony TV (pressing the green power button on remote for more then 5 seconds) but without any changes in behavior of Apple TV.

Only restart of Apple TV made it.

Yes - and still pretty hard to say what is to blame - the TV or the Apple TV. As I said before, the Sony 4K TV works fine with an Apple TV 4th generation - and the Apple TV 4K works fine with my other Sony TV (not 4K). So the problem only occurs when Sony TV 4K is hooked up to the Apple TV 4K.

My thinking is that the only way to know what is causing the problem is to either revert the Sony TV to the previous firmware (i.e. before the one that came out in November) - or revert the Apple TV 4K to TVOS 11.0. Not sure if a factory reset of the Sony TV will revert back to the older firmware ...