Apple TV 4K Netflix No Video

I had similar problems that involved crashing, no video, only audio, sparkles, etc. However, I may have found a solution. I believe I encountered these problems when I switched directly from my Sony television's (XBR 900E) apps to the ATV 4K; that is, waking up the ATV while my television was on. Instead, I now use my ATV remote to simultaneously wake up the ATV and the television. There is a slight delay as the television switches to the enhanced HDMI 2 port, but then everything seems to work fine. When I'm finished viewing, I click on Sleep Now , which turns off both the ATV and the television.

I'm not an expert on these matters, but from researching the problem on the net, I think these issues may be related to the ATV's making a "handshake" with the television's HDMI port so that they can work in sync.

Like many of you, I've gone through switching settings, changing cables, rebooting, etc. I hope this helps.

So is Match Content Refresh Rate turned On or Off? I had it off the whole time because I didn't like the brief flashes my TV had while watching content. Does turning the feature On fix the No video issue?

I’m not sure if you are new to the forum, but many people have reported this problem to Apple. Also, by turning off the sleep function seemed to help, and as of the latest iOS 11.4.1 update it appears that the problem may have finally been resolved. I have set my auto sleep function back on as did another person and we have not had any more issues. Have you updated to the latest iOS and tried it? Have you tried turning off the auto sleep function just in case you haven’t updated the iOS?

What tvOS are you running? Since updating to 11.4.1 I have had no issues for a couple of weeks now. I too have a Sony Bravia tv. Several others that have the latest update also have reported no more issues with no video.

I think the culprit for me is the Sony TV (Android version) as I have moved the Apple TV to another Sony tv (Non Android) and it is working fine.

Make sure your Apple TV is set to Chroma 4:2:0 and HDMI Output: YCbCr. Also, set Match Content to Range.

Let everyone know if that works

Just switch to Belkin 4K Hdmi and the problem is solved...

I have the same problem. I have noticed that it happens after the Apple TV awakes from the sleep mode. The only thing that restores the video is restarting the Apple TV:

SERTINGS - SYSTEM - RESTART

Just wanted to let yo know that an Apple Engineer downloaded data from my Apple TV 4K to analyse and try to figure out the issue. I do not know if I will get back some feedback as I was told that if a fix was found, Netflix would be contacted...

I did some more tests and I am starting to wonder if there is some HDCP handshake issue between my Sony TV 4K and my Apple TV 4K. When I have the issue, I get the following error message when I try to watch an iTunes "extra" (no problem watching the actual movie - just the iTunes extra):

"This content requires HDCP for playback. HDCP isn't supported by your HDMI connection."

I also found out that when I turn everything on and I get a screen blackout that lasts a few seconds when the Apple TV screen comes up that I will be having problems with Netflix - no issue with the Apple TV when I don't get that blackout.

So maybe something happens to the HDCP connectivity - this is why protected content such as Netflix and Amazone Prime Video would not play correctly but YouTube would work without problems.

Had a similar issue. All was working fine until last night. Running 11.2.5 beta. Netflix started not playing movies (audio but no picture), then last night started to fail showing any picture when running the Netflix app. Just snow! Thought it was the cable. Tried an old AppleTV i have still and all good. Back to the 4K and snow. Left it till this morning, worked for a while, then wouldn't show a picture. Changed the resolution to 4K HDR @ 30Hz....all good. Still not happy though as all apps previously worked on 4K HDR 2 60Hz. Problem was Netflix app. Deleted and redownloaded. All working fine on 4K HDR @ 60 Hz.

After much frustration with the same issues, I have NOT had anymore problems since I set my Apple TV 4K to not automatically go to sleep. I really believe Apple has a major problem to resolve. This recent problem was not there until the latest update. The beta software didn’t resolve the issue either.

Hey folks. Do you have the Apple TV connected directly to the TV or is it connected to a receiver?

My Apple TV 4th generation, stopped outputting video a few days ago. However, if its connected directly to my Pioneer 141FD it works fine. Also, if i connect it to the single V1.3 HDMI input in my Yamaha receiver, it works. However, if I connect it to any of the HDMI V2.2 inputs on the rear, it will not. Seems to be a HDMI handshaking error Issue.

I had this issue and a few others and after many cables and reseting the AppleTV, I finally thought of doing a factory reset on my Sony A1E and all my problems went away.

Give it a try and see if it works.

I've done a restore of the AppleTV with no difference made.

I did a factory reset of my TV (Sony X800D) the other night and so far so good. We'll see how long that lasts though. I can't imagine a reset of the TV would make a difference. There was also a firmware update for the TV that I installed.

I have to say, the silence from Apple on this is beyond frustrating. A device this expensive should not have any issues streaming from the most basic and popular of services (Netflix, HBO, Amazon etc).

Just doing a restart will do the same thing as removing power. Depends on how easy to gain access to your power cord. Have you tried turning of the auto sleep mode? Took mine to the Apple Genius Bar and they did a full RESTORE which fixed mine. But just in case it didn’t they ordered a replacement APTV which has also worked just fine.