Apple TV 4K Netflix No Video

I used another 4K cable from the TV to the reciver first. The Belkin 4K hdmi solved this for me. Just make sure you have one from the TV to the reciver and one from the appletv to the reciver.

That does not work, at least for me. The only thing I have found to work is to turn off auto sleep. None of the updates have truly fixed the issue, for more than a few days.

For anyone who still has this issue, updating the ATV4K to tvOS 11.4 Beta 2 fixed it for me. No black screen for 3 days! Fingers crossed!

It happens to me with all video apps I have tried. This includes Amazon, Netflix, Hulu ect. I will try iTunes next time it happens.

Some one online told me it could be a timing issue and recommended that I program my remote to turn on the TV first and wait 5-10 seconds to power on the Apple TV 4K.

Yes - and still pretty hard to say what is to blame - the TV or the Apple TV. As I said before, the Sony 4K TV works fine with an Apple TV 4th generation - and the Apple TV 4K works fine with my other Sony TV (not 4K). So the problem only occurs when Sony TV 4K is hooked up to the Apple TV 4K.

My thinking is that the only way to know what is causing the problem is to either revert the Sony TV to the previous firmware (i.e. before the one that came out in November) - or revert the Apple TV 4K to TVOS 11.0. Not sure if a factory reset of the Sony TV will revert back to the older firmware ...

Updated to beta 11.2.5, put the Apple TV to sleep, woke it up and then played a show on Netflix with no problem. The big test will be when the tv and the Apple TV are off then turned back on tomorrow as I usually do. But do far so good

I just had the same problem with the Boomerang Apple TV app- sound but no picture when selecting an episode to watch. Quick to fix by going to Settings-System-Restart on Apple TV but still quite annoying. Definitely some kind of HDCP handshake issue.

I bought new Sony Bravia 4K and ATV 4K - no issues watching any videos for the first few days. Really happy and satisfied. Then the EXACT issues described started, only difference was that I received a screen notification

This content requires HDCP for playback. HDCP isn’t supported by your HDMI connection.

My HDMI is high quality brand new and complies with apples specs so I immediately check this site for info!

A hard reset back to factory settings on the Apple TV and a similar check update of TV OS seems to have fixed issue- although based on everything I have read in this thread it is likely to reoccur.

Thanks

Hmm did you restore from the old when installing the new?

I still have this issue - temporary fixed it with my harmony remote, i just set it so the atv 4k always reboots when i turn off my entertainment system. Fixes so it never happens anymore but something is seriously wrong with atv4k imo

I went to the Apple Genuis bar today. They were unaware of this particular problem. No diagnostics were ever run. Another beta update was available so we did the update. The only other thing they did was a complete device restore. They also ordered me another 4K. Since I have been home I set the device to automatically sleep again, then turned everything off. When I turned everything back on hours later Netflix played just fine. So now I have two variables, the restore and the latest beta update that may have resolved the problem. I also have not had an overnight time where the apple was asleep for more than 12 hours. Tomorrow will be the real test. Has anyone else done a restore? If tomorrow I have the problem then I know neither variable worked. If tomorrow all is well I will still not know which variable fixed the problem.

I called Apple Support about this issue because it has been occurring since November. They acted like they had no idea this problem existed. He asked me to unplug the ATV, wait a minute and plug it back in. Then he suggested I do a complete device reset and reinstall all apps. That second part didn't make me happy because it's a pain to do, so I waited a bit. Turns out, the problem has not re-occurred since I unplugged and re-plugged the device. I never did the reset/reinstall. I have had no problems with the video for 2 weeks since that time.

For me the first thing I found was to initially turn off the auto sleep feature of your APTV. You can also do a complete restore of your APTV where it will restore to factory settings and do a reinstall of the latest iOS. For me this was the fix that allowed me to let the APTV do auto sleep again. I no longer have any issues now. Some people keep unplugging their APTV which will do the same thing as doing a restart of the APTV. This will work until the next time you try to use your APTV. Hope this helps!!

I've just gone into Settings/General/ Video and Audio/ ...and from there reset the Video settings....

And it seems to have worked, however, lets see for how long?

Keeping my fingers crossed!

Apple has released tvOS 11.2.1 today. Has anyone tried the new firmware and confirm if this issue still exists?

As an update: have not had the issue for a few days now. Turned off the screensaver and that is all I did and everything keeps working. It also does not sleep... Let's hope this holds up.