Apple TV 4k, Netflix: Audio only, no Video. restored ATV to factory, reinstalled NF app, cable is compliant, AVR settings and TV settings ok as no issue in other apps. Worked fine until today. OS 11.1. everything has been reset, reinstalled, rebooted, and reconnected. Any ideas? NF works fine through the app on the TV as well as the app on the cable box.
Apple TV 4K, iOS 11, 11.1
I found a fix to this issue and I believe it has to the due with the refresh rate. I changed the option to match the content refresh rate and now everything works! It seems like my TV is able to do this but when the Apple TV tries to force the content to a certain refresh rate that is when it gets into issues!
I hope this will help a lot of people. I noticed that with certain programming such as Netflix or Hulu they have a different refresh rate. Most TVs either display it at the native refresh rate or they upscale it by interlacing or other creative fashions to add in the additional frames. However I do not know if the Apple TV has that ability! Anyways most TVs should be able to perform a refresh rate from 60Hz and down and most content is less than that.
Cheers!
For me the first thing I found was to initially turn off the auto sleep feature of your APTV. You can also do a complete restore of your APTV where it will restore to factory settings and do a reinstall of the latest iOS. For me this was the fix that allowed me to let the APTV do auto sleep again. I no longer have any issues now. Some people keep unplugging their APTV which will do the same thing as doing a restart of the APTV. This will work until the next time you try to use your APTV. Hope this helps!!
As an update: have not had the issue for a few days now. Turned off the screensaver and that is all I did and everything keeps working. It also does not sleep... Let's hope this holds up.
Do you connect the appletv straight to the TV or via a reciver? I have mine through Bose HiFi. When I changed the cable from the TV to the reciver the problem disapeared
Same issue - seems to occur after AppleTV sleeps. Sony A1E. Restarting the AppleTV fixes it until next sleep.
For the love of Bob, Apple - FIX THIS!
Same problem,
- Netflix: black screen with sound
- Prime: stuck in Loading
- Youtube works
TV: (a monitor actually) swedx 58 inch
after restarting the Apple TV it works mostly.
I am very frustrated - bought 5 HDMI Cables, mails to Swedx and hours of googling.
For me it is an Apple TV bug.
- It is not a Netflix only problem
- After restarting the Apple TV it works
- It appears on many different TVs
Since it is possible to make it run im hoping for a quick bugfix.
Cheers
Felix
Since Apple did a RESTORE not RESET of my Apple TV at the Genius Bar (10 days now) I have had no issues even with the Apple TV going to sleep. Some keep thinking it is there TV but remember the common denominator is the Apple TV or you wouldn’t be in this discussion group. I’ve done no update or reset to my Sony Bravia tv. Apple did nothing else to my Apple TV but the RESTORE, that I should of tried myself before going to the Genius Bar.
I still don’t think it is anybody’s TV... when Apple restored my Apple TV there was another beta software done at the same time, so with two variables I was not sure what really resolved my issue. Here apple has actually released the public 11.2.5 software which was just a released beta 10 days ago, so maybe the update was the magic. Guess if everyone does the latest update and the problem goes away for everyone then we will know the real solution... let’s hope for the best here!!!
Well, that's not entirely accurate. While unplugging it vs a restart may not help in this situation, there is a difference in the restart vs removing the power cable. I can't remember what problem I was having once, but I had restarted the AppleTV several times and it didn't fix the issue. When I called Apple, they had me remove the power cable, wait a minute and then plug it back in and my issue was resolved. So there sometimes can be a difference between the two.
I’m having the same issue with the black screen and just audio. (Apple TV4K & Sony XBR-75X900E). I tried every suggestion on this thread with no luck. The only workaround I found was to program my Harmony remote to reboot the ATV4K as part of my startup sequence. Now I never have the issue, but need to wait a few extra seconds to start things up. I shouldn’t have to work this hard to stream content.
Apple are you listening? We’re loyal customers asking for help...
Well I discovered something new....turning off auto sleep does work for me, but just found out that after watching something on AMC I will not have video if I go to watch Netflix without restarting the Apple TV. Apple really needs to get their act together and resolve this issue that is causing this problem. I’m on my second 4K Apple TV and the problem is still there in one form or another with no video.
Hello
This is my first attempt at inputting something and I have the same issue and the fix is restarting apple TV each time we want to watch Netflix. Given this issue is 6 months old (I have a Sony TV) Is it the case that only users participate in this exchange or does Apple at some point step in and offer an actual solution?
Tx
SS
Just delete the app and redownload it. Had exactly the same issue as you. A delete and reinstall of the Netflix app has fixed the issue.
After Apple did a complete software reset at Genius Bar they changed my device into a new one. Since that all problems with Netflix, Amazon, etc. have been solved!
Public version of tvOS 11.2.5 has been released. Has anyone updated and give it a test?
Apple TV 4K Netflix No Video
