Apple TV 4K Netflix No Video

Tried a factory reset of the Sony TV 4K but that did not fix the problem. As there is no way to go to a previous firmware version (that I am aware of) with either the TV or the Apple TV 4K it is still hard to say what is responsible for the problem. In any case, my much is that the problem is with the Apple TV 4K:

- The Sony 4K TV works fine with Netflix and Amazone Prime Video (APV) when it is hooked up to an Apple TV 4th generation.

- The problem impacts 3rd party apps (e.g. Netflix and APV and not streaming from the iTunes Store - why is the TV not impacting all movie streaming?

- To fix the problem, I have to restart the Apple TV 4K - not the Sony TV 4K.

I have an LG UJ6300 4K HDR television and I had the same problem. So far, with a daily reset of the Apple TV 4K, I have been able to get video and audio. I know others were thinking it was just Sony televisions, so figured i’d post that it affected LG as well.

I have the Apple TV 4K on a non 4K TV as well and have NEVER had this issue with it.

The information of Jgoldstein82 is important for us because it clarifies that our issue should be not depent on the TV‘s OS.

Tomorrow I will get a second Apple TV 4K to make clear that there is not any defect in hardware. I will inform you when I explored the behavior of that changed ATV 4K.

I’d like to add that my Sony X800D is experiencing this problem but the OS is NOT updated to the November 2017 update. I have the firmware update from June, So that rules out that it’s a TV firmware issue.

Hi Denkigroove,

Hopefully, you will get an Apple TV 4K with the base TVOS11.0 and not the latest TVOS (11.2).

As I said previously, the Apple Advisor is supposed to call me back tomorrow (for me, this means Thursday) - anything we learn until then I will pass on to him.

A lot of good feedback from everyone!

I was just talking to an Apple Advisor and he will be escalating the issue to an engineer. He will call me back on Monday. In the meantime he said that it was fine to try out the latest beta - tvOS 11.2.5. He also said that with the Apple 4K you cannot go back to a previous tvOS version.

BTW, apart fromNetflix/Amazon this issue is not impacting YouTube and some other third-party apps that I have.

Glad to see I'm not the only one with this problem.

I'm running an Apple TV 4K through my Sony XBR75900E and am having the same issues. I first noticed it with the Directv Now app. The app would load and the sound/ closed captions would work but no video would come though. Does the same with netflix.

I've been trying to pin down exactly when this problem pops up. Seems like mine happens after I wake the apple tv from sleep mode and the tv is turned on. I also though it could be a sequencing issue but I don't know. Reset fixes the problem every time but It's a little inconvenient.

Yesterday I had a meeting with Apple genius bar. They opened the Apple TV 4K and made a „complete“ reset of firmware (comparable to loading a complete new firmware on Apple TV 4 by using an usb cable and iTunes).

Now I am on 10.2.1 but the issue is not solved. Tomorrow I will get another Apple TV 4k from a friend to test it, but unfortunately it is not on OS 11.0 😟 For me I want to try if it’s a hardware problem or not.

I will inform you if I have news...

I have a 4K Sony Bravia with the Apple TV 4K and the same problem. I just changed the Appletv4k with a older non 4K Apple TV and all is good. The Apple 4K worked on an older non 4K tv. No change to any hdmi cords and no resets or reboots

For me it is the same. But I bought an ATV 4k to have all benefits of it (resolution, HDR, etc...) Therefore I wanna use the ATV4k on my 4k TV and NOT the "old" ATV 4...

Hope Apple will find a solution for us...

Updated to beta 11.2.5, put the Apple TV to sleep, woke it up and then played a show on Netflix with no problem. The big test will be when the tv and the Apple TV are off then turned back on tomorrow as I usually do. But do far so good

I have the non-4K Apple TV and all is not good. Netflix sort of works but stutters - I gave up on that and just use the Samsung's built-in app. But iTunes content is hit or miss. Some content plays, some content will not play at all.

I never had this issue with my Sony TV. I replaced the TV and the problem started. I know it's just one data point, but if the same source and cable work with another TV, this seems like Samsung's problem to fix.

I have a Philips 65pus7601 4k tv and have no problems with the build in netflix app.

Also no issues using my sony ubp-x800 uhd player and starting the same movie in netflix from the build in netflix app of the sony.

Playing the same movie via netflix on the apple tv 4k with the same hdmi cable and port gives a horrible picture with lots of color banding and worse colors overall.

So for me its clear that something goes wrong in te apple tv with the hdr or dolby vision signal of netflix.

Marco

I am seeing the same issues with my 4KATV and Sony Bravia TV. Sound and no video in Netflix and getting errors as well with Hulu/Netflix. Been driving me nuts for over a month. Just updated to newest beta. Hopefully that will help!

Now my promised update:

Since saturday I am trying another Apple TV4k (from a friend of mine) with following software versions:

Apple TV4k: 11.2.1

Netflix: 1.15.1 (from 11 Dec. 2017)

All other setup was not changed. Same HDMI cable, same TV software (Sony Bravia 4k, Android TV 7.0, latest software - Europe Version from November 2017). The only thing I did was disabling WiFi from TV because I had problems by playing music via AirPlay.

Results: All problems are solved. Netflix shows video directly (no rebooting necessary). Switching framerate and contrast between different files works very smooth.

For me it seems that there could be a problem with the hardware (Apple TV4k) Tomorrow I will call Apple hotline to ask for changing my Apple TV into a new one...

One more thing: Netflix also shows „Dolby Vision“ for some shows again. But — for example Stranger Things 2 — Netflix shows on my iPad „Dolby Vision“, on Apple TV only „Ultra HD 4K“ without Dolby Vision. I do not know why...