Apple TV 4k, Netflix: Audio only, no Video. restored ATV to factory, reinstalled NF app, cable is compliant, AVR settings and TV settings ok as no issue in other apps. Worked fine until today. OS 11.1. everything has been reset, reinstalled, rebooted, and reconnected. Any ideas? NF works fine through the app on the TV as well as the app on the cable box.
Apple TV 4K, iOS 11, 11.1
I found a fix to this issue and I believe it has to the due with the refresh rate. I changed the option to match the content refresh rate and now everything works! It seems like my TV is able to do this but when the Apple TV tries to force the content to a certain refresh rate that is when it gets into issues!
I hope this will help a lot of people. I noticed that with certain programming such as Netflix or Hulu they have a different refresh rate. Most TVs either display it at the native refresh rate or they upscale it by interlacing or other creative fashions to add in the additional frames. However I do not know if the Apple TV has that ability! Anyways most TVs should be able to perform a refresh rate from 60Hz and down and most content is less than that.
Cheers!
tvOS 11.2.6 has released today. Can anyone update and report back if this issue still exists?
Well, I tried the reset, and at the same time it updated to 11.2.6. I can report that, so far, the issue has not repeated. I'll keep my fingers crossed.
tvOS 11.3 is out! Can anyone update and give this version a test ? 🙂
Simply click Get Public Beta Updates in the Software update page. Then click Update software and it should prompt you to update to the Beta.
Same problem here.
Even scrolling through movies in the Netflix app, if a video tends to autoplay in the background, there will be no video, just audio. At THAT moment, the interface of the app is still visible, so it is not a TV or HDMI issue, just an issue with the atv or netflix app.
Reboot and it is fixed. But back the next day. Now what?
I have also tried deleting Netflix and reinstalling and it does not work. Everyone needs to realize this is not isolated just to Netflix. Has everyone updated to the 11.2.5 and tried this to see if the problem is gone. So far for me everything is working, but I thought I had resolved this before by keeping the Apple TV from sleeping. Now only time will tell.
Since the latest update to the beta software for the 4K Apple TV I have had no issues. I even allow the Apple TV to sleep again and still seems to work as before the problem developed. I would say this has always been a software issue and not with everyone’s TV or HDMI cables. The common denominator has always been the Apple TV. Apple is probably giving the beta testers time to evaluate the latest software. I for one have had no issues since the update. So everyone just needs to buy some time here for Apple to release the public software update. Seems like a long time for Apple to fix this issue as it has been a nightmare for everyone with the 4K Apple TV for way too long, but it looks like relief is on the way.
I have been using the reboot trick for the APTV and it seems to work fine even though it is a pain. The black screen (no video and only audio/close caption work) affects almost all my Apps (Netflix, HBO, Hulu) expect for the Apple Apps and YouTube.
I have a Sony Bravia and have not done anything to it, but did have the Apple TV restored to factory settings and the latest beta update done yesterday. Everything has been off overnight, Apple TV set to sleep and and all is working well today when everything was turned on. I was on my Tivo input when I turned off the TV. Some were saying they were not having issues if the TV was turned off while switched to the Apple TV. I’m going to have to figure either ther the restore or beta update was the fix for me.
My bad on how to restore the Apple TV 4K...... But Apple Genius Bar did a full Restore for me after I did everything else. Guess I should of paid closer attention to how they did this. Since then I could let the Apple TV sleep again.
Turning off auto sleep, turning off screensavers.. Nothing has fixed the issue for me. Sony X800D TV.
I've resorted to just hitting the reboot button on my Logitech Harmony remote before I watch something each time. Luckily it reboots super fast... but it is a totally unnecessary step.
Saw that there was a minor release for the AppleTV. Any one know if it made things better?
I’ve been dealing with this same issue with th ATV4k and Sony XBR65A1E. Did same things everyone else has tried including buying the $30 Belkin cable.
For a different reason, I purchased a Marantz NR1508 Receiver and ran everything through it with the Marantz set to Enhanced HDMI and pass through to the TV via. AVR. I’m going on 48 hours, allowing the Apple TV to sleep and the issue seems to have resolved itself. Hopefully it fixed this for me.
You can try turning the sleep function off as others suggested, but even with that off it still is busted on my 800E. Within a day Netflix and Direct TV Now will have audio and closed captions but display a black screen. I have tried the newest iOS build and betas with no success. Constantly have to restart the Apple TV 4K.
Having the same problem here. Screen goes black but I still have audio and subtitles. Looks to be software related primarily affecting Sony TV’s. Originally thought it was my cheap HDMI cable but I’ve been seeing a lot of people having the same problem with multiple, Apple approved cables.
I have a October 2017 build date Sony XBR-65X850E running the latest Android OS. My Apple tvOS is 11.4 (15L577) and my settings are at 4K HDR with 4:2:2 Chroma on a basic/cheap unverified HDMI cable.
Apple, please address this issue.
I am not sure if this helps, but I think my problem is solved by exiting the apps (Netflix, hulu or amazon prime) on the Apple TV once you finish watching the show and before you turn the tv off.
Apple TV 4K Netflix No Video
