Apple TV 4K Netflix No Video

Do you connect the appletv straight to the TV or via a reciver? I have mine through Bose HiFi. When I changed the cable from the TV to the reciver the problem disapeared

Belkin Ultra High Speed 4K HDMI Cable (2m) - Apple

The one Apple is pushing.

Same issue - seems to occur after AppleTV sleeps. Sony A1E. Restarting the AppleTV fixes it until next sleep.

For the love of Bob, Apple - FIX THIS!

Since the firmware has changed on both units it may take a little longer for the Sony to “set up” so it may be benefical to wait 5-10 seconds before turning on the Apple TV. It doesn’t hurt to try. 🙂

Just an idea.

I have an LG UJ6300 4K HDR television and I had the same problem. So far, with a daily reset of the Apple TV 4K, I have been able to get video and audio. I know others were thinking it was just Sony televisions, so figured i’d post that it affected LG as well.

I have the Apple TV 4K on a non 4K TV as well and have NEVER had this issue with it.

Same problem,

- Netflix: black screen with sound

- Prime: stuck in Loading

- Youtube works

TV: (a monitor actually) swedx 58 inch

after restarting the Apple TV it works mostly.

I am very frustrated - bought 5 HDMI Cables, mails to Swedx and hours of googling.

For me it is an Apple TV bug.

- It is not a Netflix only problem

- After restarting the Apple TV it works

- It appears on many different TVs

Since it is possible to make it run im hoping for a quick bugfix.

Cheers

Felix

Since Apple did a RESTORE not RESET of my Apple TV at the Genius Bar (10 days now) I have had no issues even with the Apple TV going to sleep. Some keep thinking it is there TV but remember the common denominator is the Apple TV or you wouldn’t be in this discussion group. I’ve done no update or reset to my Sony Bravia tv. Apple did nothing else to my Apple TV but the RESTORE, that I should of tried myself before going to the Genius Bar.

I still don’t think it is anybody’s TV... when Apple restored my Apple TV there was another beta software done at the same time, so with two variables I was not sure what really resolved my issue. Here apple has actually released the public 11.2.5 software which was just a released beta 10 days ago, so maybe the update was the magic. Guess if everyone does the latest update and the problem goes away for everyone then we will know the real solution... let’s hope for the best here!!!

Well, that's not entirely accurate. While unplugging it vs a restart may not help in this situation, there is a difference in the restart vs removing the power cable. I can't remember what problem I was having once, but I had restarted the AppleTV several times and it didn't fix the issue. When I called Apple, they had me remove the power cable, wait a minute and then plug it back in and my issue was resolved. So there sometimes can be a difference between the two.

I’m having the same issue with the black screen and just audio. (Apple TV4K & Sony XBR-75X900E). I tried every suggestion on this thread with no luck. The only workaround I found was to program my Harmony remote to reboot the ATV4K as part of my startup sequence. Now I never have the issue, but need to wait a few extra seconds to start things up. I shouldn’t have to work this hard to stream content.

Apple are you listening? We’re loyal customers asking for help...

Well I discovered something new....turning off auto sleep does work for me, but just found out that after watching something on AMC I will not have video if I go to watch Netflix without restarting the Apple TV. Apple really needs to get their act together and resolve this issue that is causing this problem. I’m on my second 4K Apple TV and the problem is still there in one form or another with no video.

Hello

This is my first attempt at inputting something and I have the same issue and the fix is restarting apple TV each time we want to watch Netflix. Given this issue is 6 months old (I have a Sony TV) Is it the case that only users participate in this exchange or does Apple at some point step in and offer an actual solution?

Tx

SS

The update from today fixed the issue, I do notice that none of the Netflix 4K shows now have dolbe vision any more? *****

Just delete the app and redownload it. Had exactly the same issue as you. A delete and reinstall of the Netflix app has fixed the issue.

After Apple did a complete software reset at Genius Bar they changed my device into a new one. Since that all problems with Netflix, Amazon, etc. have been solved!