Apple TV 4K Netflix No Video

Public version of tvOS 11.2.5 has been released. Has anyone updated and give it a test?

tvOS 11.2.6 has released today. Can anyone update and report back if this issue still exists?

Well, I tried the reset, and at the same time it updated to 11.2.6. I can report that, so far, the issue has not repeated. I'll keep my fingers crossed.

tvOS 11.3 is out! Can anyone update and give this version a test ? 🙂

Simply click Get Public Beta Updates in the Software update page. Then click Update software and it should prompt you to update to the Beta.

Same thing with me - Start a 4K movie in Netflix and I get a green or black screen with sound. Restarting the Apple TV fix the problem but only temporarily - following day I have to reset again.

BTW, I have a TV is a Sony Bravia and my model supports only HDR10 (no Dolby Vision). Something I noticed in Netflix - when I look at a 4K movie description, it does mentions HDR when everything is working but it says "Dolby Vision" when I get those black/green screen. Almost sounds like the Apple TV is getting wrong information from the TV or there is something wrong with the latest version of TV OS. I do not think that I had that problem before the latest TVOS update. Has anyone tried the latest TVOS BETA ?....

Just for the record, the issue is not only with Netflix. I am having the same issue with the BroadwayHD app. Audio comes through, but not video. The stream displays correctly only after a restart of the Apple TV.

Tried a factory reset of the Sony TV 4K but that did not fix the problem. As there is no way to go to a previous firmware version (that I am aware of) with either the TV or the Apple TV 4K it is still hard to say what is responsible for the problem. In any case, my much is that the problem is with the Apple TV 4K:

- The Sony 4K TV works fine with Netflix and Amazone Prime Video (APV) when it is hooked up to an Apple TV 4th generation.

- The problem impacts 3rd party apps (e.g. Netflix and APV and not streaming from the iTunes Store - why is the TV not impacting all movie streaming?

- To fix the problem, I have to restart the Apple TV 4K - not the Sony TV 4K.

I have a 4K Sony Bravia with the Apple TV 4K and the same problem. I just changed the Appletv4k with a older non 4K Apple TV and all is good. The Apple 4K worked on an older non 4K tv. No change to any hdmi cords and no resets or reboots

They called me as well and downloaded the file.

I am no longer experiecing the issue since I did a factory reset on my Apple TV and Sony. It has been a little over a week and I have had no issues at all. For me it was the Sony Android factory reset that resolved all my issues.

Dan

Same problem here.

Even scrolling through movies in the Netflix app, if a video tends to autoplay in the background, there will be no video, just audio. At THAT moment, the interface of the app is still visible, so it is not a TV or HDMI issue, just an issue with the atv or netflix app.

Reboot and it is fixed. But back the next day. Now what?

I have also tried deleting Netflix and reinstalling and it does not work. Everyone needs to realize this is not isolated just to Netflix. Has everyone updated to the 11.2.5 and tried this to see if the problem is gone. So far for me everything is working, but I thought I had resolved this before by keeping the Apple TV from sleeping. Now only time will tell.

Since the latest update to the beta software for the 4K Apple TV I have had no issues. I even allow the Apple TV to sleep again and still seems to work as before the problem developed. I would say this has always been a software issue and not with everyone’s TV or HDMI cables. The common denominator has always been the Apple TV. Apple is probably giving the beta testers time to evaluate the latest software. I for one have had no issues since the update. So everyone just needs to buy some time here for Apple to release the public software update. Seems like a long time for Apple to fix this issue as it has been a nightmare for everyone with the 4K Apple TV for way too long, but it looks like relief is on the way.

I have been using the reboot trick for the APTV and it seems to work fine even though it is a pain. The black screen (no video and only audio/close caption work) affects almost all my Apps (Netflix, HBO, Hulu) expect for the Apple Apps and YouTube.

I have a Sony Bravia and have not done anything to it, but did have the Apple TV restored to factory settings and the latest beta update done yesterday. Everything has been off overnight, Apple TV set to sleep and and all is working well today when everything was turned on. I was on my Tivo input when I turned off the TV. Some were saying they were not having issues if the TV was turned off while switched to the Apple TV. I’m going to have to figure either ther the restore or beta update was the fix for me.