Apple TV 4K Netflix No Video

Well tonight the Apple TV 4K started acting up again, so the no sleeping Apple TV did not stop the dreaded problem. Today Apple has released the OS 11.2.5 which is what’s I have been testing for a couple of weeks and had the same issue as everyone else. Hopefully Apple was able to clean up the beta software to fix this problem. I am not sure why the keeping the Apple TV from sleeping worked as long as it did for me. Must of been some anomaly that gave me false hope. Let’s hope for the best on this latest OS release.

Same problem here.

Even scrolling through movies in the Netflix app, if a video tends to autoplay in the background, there will be no video, just audio. At THAT moment, the interface of the app is still visible, so it is not a TV or HDMI issue, just an issue with the atv or netflix app.

Reboot and it is fixed. But back the next day. Now what?

I have also tried deleting Netflix and reinstalling and it does not work. Everyone needs to realize this is not isolated just to Netflix. Has everyone updated to the 11.2.5 and tried this to see if the problem is gone. So far for me everything is working, but I thought I had resolved this before by keeping the Apple TV from sleeping. Now only time will tell.

I was on the beta as well and was seeing the same issue we all have seen, then when I was checking for updates it said I had one, so I had it do the update which is where I am now, still at 11.2.5. Is it possible the update was an update to the beta even though it retained the same version number? Now I am really getting confused.

Tried 5 Cables including a very expensive one.

Didn't help.

A restart is not fixing it all the time sometimes I need a couple of restarts until it works again.

Does it always work on first trial for you?

I bought new Sony Bravia 4K and ATV 4K - no issues watching any videos for the first few days. Really happy and satisfied. Then the EXACT issues described started, only difference was that I received a screen notification

This content requires HDCP for playback. HDCP isn’t supported by your HDMI connection.

My HDMI is high quality brand new and complies with apples specs so I immediately check this site for info!

A hard reset back to factory settings on the Apple TV and a similar check update of TV OS seems to have fixed issue- although based on everything I have read in this thread it is likely to reoccur.

Thanks

Same issue here with a brand new top of the line Sony 4K TV and brand new Apple TV 4K. Installation completed by Best Buy Geek Squad. Installer had to return, issue not solved. Replaced Apple TV box, issue not solved. Only restart works, very annoying. This is clearly an issue between Netflix and Apple TV 4K. Sad to see that despite all the posts this is not resolved.

Adds to my list of all things Apple that are not working well these days: iPhone battery life, poor performance / speed on all family mobile devices, time machine backups for our iMacs and deceptive practices to make us loyal customers upgrade devices that should have a longer life span. I truly hope Apple gets is back together.

It does help if everyone makes a remark to Netflixs customer service, but man, do they keep you busy.

First I had to try a different HDMI cable - no result

Then a different HDMI port - no result

Then a different TV, which I do not have

Then power off on both apple tv and TV set, and turn the HDMI cable around (😮) - come on guys...

I have no time for these games in between a hard days work and enjoying Netflix (after a reboot of the ATV to make it work).

Just wanted to add another angry voice to the mix.

Brand new Sony Bravia OLED TV, got the Apple TV 4K to match and I’m having the same issue, both with Netflix and the amazon prime app. It happening with multiple apps leads me to believe it’s the Apple TV software rather than anything else.

I’ve spoken with Apple support and I have a callback arranged for tomorrow. Phone operator had no answer whatsoever. Something tells me a solution isn’t imminent.

Correct, A1 owner here as well and thought it was netflix only but when Netflix has the issue, Amazon has it as well.

Reboot and fixed. I bet it has to do with the framerate switching feature. Apple needs to look at it and resolve

Hey folks. Do you have the Apple TV connected directly to the TV or is it connected to a receiver?

My Apple TV 4th generation, stopped outputting video a few days ago. However, if its connected directly to my Pioneer 141FD it works fine. Also, if i connect it to the single V1.3 HDMI input in my Yamaha receiver, it works. However, if I connect it to any of the HDMI V2.2 inputs on the rear, it will not. Seems to be a HDMI handshaking error Issue.

What are your HDMI settings on the TV, did you enable the option for higher bandwith (somewhere in the Sony Menu).

Also, which port do you connect to and what settings on the ATV? For resolution, band with and autoswitch?

I know this has been discussed before way earlier, but yes the aspny setting is correct for higher resolution content and I have tried all ports. 2 and 3 being the ones that are recommended if I remember correctly.

Doesn’t help.

I am able to get the ATV 4K HDR setting to work fine so the settings are correct, at least for me.

Since the latest update to the beta software for the 4K Apple TV I have had no issues. I even allow the Apple TV to sleep again and still seems to work as before the problem developed. I would say this has always been a software issue and not with everyone’s TV or HDMI cables. The common denominator has always been the Apple TV. Apple is probably giving the beta testers time to evaluate the latest software. I for one have had no issues since the update. So everyone just needs to buy some time here for Apple to release the public software update. Seems like a long time for Apple to fix this issue as it has been a nightmare for everyone with the 4K Apple TV for way too long, but it looks like relief is on the way.

Happens to me too when I use Hulu. I reboot the ATV and it works, then I let it sleep overnight. When I watch Hulu again, there is a blank screen where the video should be (menus work) but audio works. Video comes back after I reboot the ATV. I'm using the ATV 4k on the latest beta with a Sony X930E tv.