Apple TV 4K Netflix No Video

Sony Bravia 900e and Apple 4k, same issue as everyone else.

I've turned off Sleep on the ATV and it seems to happen less, but it still is happening.

Hoping that the next update fixes this, it's frustrating.

Sony OLED TV directly connected to Apple TV. I have had the issue with the Netflix and Boomerang apps; restarting Apple TV always provides temporary fix. I regularly use another app called Britbox the most on the Apple TV to watch older content from the 1980s (4:3 format, obviously not HD) and have never, ever, had the problem with this content.

I have been using the reboot trick for the APTV and it seems to work fine even though it is a pain. The black screen (no video and only audio/close caption work) affects almost all my Apps (Netflix, HBO, Hulu) expect for the Apple Apps and YouTube.

I'm using 11.2.5 with what should be the latest beta and the problem is still there as of this morning with sleep disabled. Has anyone contacted Apple Support to see if they're aware of this issue? I don't have the feedback app for the beta on my iPhone, else I would leave a bug report.

Well today was the first time I have tried the latest beta since updating last night and what had been working with last weeks update is broken again. I honestly thought we were in the clear but that does not seem to be the case. Of course I allowed my Apple TV to sleep again, so now I will turn off the sleep and see if this gets me back to where I was last week. It seems I would have to running beta software on my phone to be able to report a problem with the beta software for the Apple TV. I can’t believe a smart company lie Apple is having so much trouble resolving this issue. At this point I am seriously thinking about getting rid of the Apple TV and going to either a Google, Amazon or Roku 4K dongle, that is considerably cheaper and probably works just fine. Hope Apple is listening.

I just spoke with someone from Apple and they seemed unaware of any issue as usual, but I was given the web address www.apple.com/feedback for those of you who would like to report this problem directly. I have also set up a time with the Genius Bar to evaluate the Apple TV. Whether they find anything or not I plan on having them replace it with a new one. Maybe just maybe they have a quality issue with some of the Apple TVs. If I try a new one and still have the same issue it must be a software issue which is what I believe to still be the main issue here anyway.

Hmm did you restore from the old when installing the new?

I still have this issue - temporary fixed it with my harmony remote, i just set it so the atv 4k always reboots when i turn off my entertainment system. Fixes so it never happens anymore but something is seriously wrong with atv4k imo

I went to the Apple Genuis bar today. They were unaware of this particular problem. No diagnostics were ever run. Another beta update was available so we did the update. The only other thing they did was a complete device restore. They also ordered me another 4K. Since I have been home I set the device to automatically sleep again, then turned everything off. When I turned everything back on hours later Netflix played just fine. So now I have two variables, the restore and the latest beta update that may have resolved the problem. I also have not had an overnight time where the apple was asleep for more than 12 hours. Tomorrow will be the real test. Has anyone else done a restore? If tomorrow I have the problem then I know neither variable worked. If tomorrow all is well I will still not know which variable fixed the problem.

As of tvOS 11.2.5 Beta 5, my ATV4K still has this issue on my Sony X800D using Apple's Belkin HDMI cable. I've tried resetting to factory settings twice but the problem reappeared so it didn't seem to work. I took the ATV4K to the Genius Bar but couldn't reproduce the issue on their display setup. So they couldn't help me and didn't order me a replacement either. I was also contacted through phone by an Apple rep and he instructed me run diagnostics and send him some logs from my device.

I will experiment with tvOS 11.2.5 Beta 6 (released today) and see if persists but I'm not holding my breath. As of right now though I've been using the ATV 4K on a non 4K LG tv and it's been working just fine. The Sony TV is the issue here.

This is interesting: https://forums.macrumors.com/threads/apple-tv-4k-black-screen-while-streaming-vi deo-audio-works-fine.2089400/page-2.

Someone suggested that if the TV is turned off on the input that's NOT the Apple TV, it works fine...

I had this issue and a few others and after many cables and reseting the AppleTV, I finally thought of doing a factory reset on my Sony A1E and all my problems went away.

Give it a try and see if it works.

I have a Sony Bravia and have not done anything to it, but did have the Apple TV restored to factory settings and the latest beta update done yesterday. Everything has been off overnight, Apple TV set to sleep and and all is working well today when everything was turned on. I was on my Tivo input when I turned off the TV. Some were saying they were not having issues if the TV was turned off while switched to the Apple TV. I’m going to have to figure either ther the restore or beta update was the fix for me.

Have you done a complete restore of the Apple TV? You will have to renter all passwords. Are you letting your Apple TV sleep automatically? As of yesterday I have had no issues since the restore and my Apple TV allowed to sleep, but I have not checked today.

Hi all. Like you all, have had the same issue. I too have a Sony TV (65" Z9D) and the Netflix blank screen with audio problem. I have found that restoring the Apple TV 4K will not help but restoring the TV back to factory settings has fixed this issue. So far I have the ATV not to sleep and its been 2 days without issue. Hope this helps.

I posted this a few days ago and I want to make sure that everyone sees it.

——————

I had this issue and a few others and after many cables and resetting the AppleTV, I finally thought of doing a factory reset on my Sony A1E and all my problems went away.

Give it a try and see if it works.