Apple TV 4k, Netflix: Audio only, no Video. restored ATV to factory, reinstalled NF app, cable is compliant, AVR settings and TV settings ok as no issue in other apps. Worked fine until today. OS 11.1. everything has been reset, reinstalled, rebooted, and reconnected. Any ideas? NF works fine through the app on the TV as well as the app on the cable box.
Apple TV 4K, iOS 11, 11.1
I had the exact same problem with the Apple TV 4k (OS 11.1, most recent update)
TV: Hisense 55H9B2 4k curved tv
Cable: Apple-recommended Belkin Ultra HDMI cable
(plus about 6 other 18Gbps cables I bought from Monoprice for much less)
All YouTube 4k content played fine, and I could play 4k movies from iTunes with no problems. Netflix would allow me to browse the content, but when I played 4k videos I would hear sound and could see the UI elements but the video stream was a green screen. When I played regular 1080P content the screen was black, but I could hear sound and see UI.
The Apple TV 4k automatically chose 4k SDR, and would not switch to any other output resolutions. I called Netflix and Apple trying to troubleshoot, but neither could find a solution except to point out that it seems like an HDCP 2.2 issue and to try upgrading my cable. I tried 7 difference cables, including the recommended one from Belkin.
I finally found a post on Amazon for my TV which mentioned that my TV firmware needed an update. The TV's online firmware update feature returned nothing, but I knew mine was the oldest shipped for this TV. Thankfully, someone posted the most recent firmware file on Amazon. I updated via flash drive, and suddenly the Apple TV 4k asked to upgrade the display output to 4k 60Hz HDR. After I changed the output, Netflix started displaying all videos properly.
Check for a firmware update for your television.
For reference for anyone with the Hisense 55H9B2 TV, I upgraded from F1211 to H0117 in order to enable 4k 60Hz HDR (https://www.amazon.com/gp/customer-reviews/R24J42DVDCE5FM/ref=cm_cr_getr_d_rvw_t tl?ie=UTF8&ASIN=B00ZGIJDOU).
My bad on how to restore the Apple TV 4K...... But Apple Genius Bar did a full Restore for me after I did everything else. Guess I should of paid closer attention to how they did this. Since then I could let the Apple TV sleep again.
Turning off auto sleep, turning off screensavers.. Nothing has fixed the issue for me. Sony X800D TV.
I've resorted to just hitting the reboot button on my Logitech Harmony remote before I watch something each time. Luckily it reboots super fast... but it is a totally unnecessary step.
Saw that there was a minor release for the AppleTV. Any one know if it made things better?
I’ve been dealing with this same issue with th ATV4k and Sony XBR65A1E. Did same things everyone else has tried including buying the $30 Belkin cable.
For a different reason, I purchased a Marantz NR1508 Receiver and ran everything through it with the Marantz set to Enhanced HDMI and pass through to the TV via. AVR. I’m going on 48 hours, allowing the Apple TV to sleep and the issue seems to have resolved itself. Hopefully it fixed this for me.
You can try turning the sleep function off as others suggested, but even with that off it still is busted on my 800E. Within a day Netflix and Direct TV Now will have audio and closed captions but display a black screen. I have tried the newest iOS build and betas with no success. Constantly have to restart the Apple TV 4K.
Having the same problem here. Screen goes black but I still have audio and subtitles. Looks to be software related primarily affecting Sony TV’s. Originally thought it was my cheap HDMI cable but I’ve been seeing a lot of people having the same problem with multiple, Apple approved cables.
I have a October 2017 build date Sony XBR-65X850E running the latest Android OS. My Apple tvOS is 11.4 (15L577) and my settings are at 4K HDR with 4:2:2 Chroma on a basic/cheap unverified HDMI cable.
Apple, please address this issue.
For what it’s worth, my new cord had a failure using Netflix and DirecTV Now. All sound and no video. A reset of my Toshiba HDTV seemed to temporarily resolve it.
I am not sure if this helps, but I think my problem is solved by exiting the apps (Netflix, hulu or amazon prime) on the Apple TV once you finish watching the show and before you turn the tv off.
Are you on tvOS 11.2.5 beta 3 or beta 4 (released today)? What tv do you have?
I reset of my apple TV 4K and factory reset of Sony Bravia KD55A1 has solved the problem for me. Not sure which one actually sorted it but leaning towards the TV.
Can you please tell us specifically which cable you purchased? There are a few Belkin 4k HDMI cables.
Thank you!
same here Sony e900. Unplug and plug back in. What ***** is the Apple TV remote stopped controlling the tv too after the Sony update
For now you could turn off the auto sleep function, or do a complete reset/restore of the APTV. This will completely restore to factory settings including a new install of the latestes iOS.
I'm on the latest beta 11.4 and I'm still having the issue. I have to reboot the Apple TV every time I want to watch Netflix.
This issue has me verging on tears I have been battling with it for so long!
I am experiencing the same issue with Netflix as you describe above, as well as on the streaming service STAN. All other streaming apps work fine.
I am using the same Apple compliant HDMI Cable.
After troubleshooting Apple decided to replace my Apple TV, however the problem persisted. I quickly came to the conclusion that it has to be HDCP 2.2 to blame and took my TV in for repair under warranty (Bauhn 55'' 4k UHD TV). They replaced the main PCB board.
I brought it home from the repair shop today and all was working fine. I messed around changing over my router as I had been meaning to do it and suddenly the issue is back. I don't believe the router change over is related. I have searched high a low for a firmware update for my specific Bauhn model to no avail. I am sad and frustrated and don't know what to do anymore!
HELP!
The only thing I can add to this conversation is that Netflix and the new TV 4K got along fine for a couple of weeks, we had no issues. Suddenly several days ago after no changes by us (though possible TV 4K update because it's set to auto-update) Netflix video disappeared. Still have audio and sub-titles, but the main picture is black.
As others are reporting, every other app source (YouTube, Crackle, TED, etc.) works fine. Our television is a Sony Bravia 1080p, not 4K.
Help!
Apple TV 4K Netflix No Video
