Apple TV 4K Netflix No Video

My model is the Sony XBR-49X900E.

If I watch a Netflix movie using the Netflix (Google) app on the TV I do not have that problem. The problem only occurs with the Netflix app on the Apple TV. It is not an HDMI cable issue (tried different cables - currently using the Belkin Ultra HD cable that Apple is selling online).

I am also using 4:2:2 encoding - I have not tried setting it down to 4:2:0 - maybe it would make a difference regarding that problem.

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I have the same problem. Sony Bravia 4K television, AppleTV 4K. I have tried multiple HDMI cables, but none fix the problem. The first few weeks that I had this combination of TV and AppleTV, this problem did not occur. Sometime within the last 2-3 weeks, it began giving me problems. When I go into Netflix on the AppleTV, I can start playing a show. Sometimes, I get audio only on a black screen. Other times, it begins playing normally, but freezes up after anywhere from 10-30 seconds of playing. The only way to fix it is to force a restart of the AppleTV. I will note that playing Netflix through the Sony app on the TV itself does NOT do this. Also, my older AppleTV (connected to an older Sony Bravia) does not have this problem at all. This is clearly something that changed only recently on the 4K.

Yes - this is still happening to me too. I just tried the latest TVOS Beta (released yesterday) and that did not fix the problem. There is no problem watching 4K movies from the the Apple store - i.e. the 4K issues seems to be primarily taking place with the Netflix app. Not sure if there are any other Apple TV app that can display 4K move like Netflix - it would be nice to know if that problem is taking place only with Netflix or not.

So who is the culprit? For me three possibilities: the newest TVOS version, the Netflix app (when was it last patched ?...) or the Sony TV firmware (a patch was released in November).

I'm having the same problem with a Sony Bravia 4K. I have an Apple TV 4K connected via HDMI using Apples recommended Belkin High Speed HDMI cable directly to my Sony X800D TV. Video settings are set to 4K SDR 4:4:4. (This issue occurs in 4:2:0 as well.)

I've been having this issue since I updated to tvOS 11.1. After waking up my Apple TV from sleep I get no video in Directv Now , Netflix and Hulu. Audio works just fine and I hear it playing while my TV shows a black screen. When I exit the apps back to the Home screen my TV displays the menu just fine. Only when trying to watch video I get a black screen. A restart of the device fixes the issue temporarily but it comes back in a few hours after the Apple TV has been woken again. Something I find odd is that YouTube works fine.. probably because it doesn't require HDCP?

Since I assumed this was a HDCP compatibility issue with my HDMI cables, I purchased Apples recommended Belkin High Speed HDMI Cable which is HDCP 2.2 compatible but the same issue occurs.

This is also impacting the new Apple TV Prime Video app from Amazon - cannot watch any movies - no sound et no picture - the app seems to be stuck like it is trying to download something but cannot do due to poor connectivity. So the issue seems to really be with the Apple TV as that problem does not impact streaming from the ITunes Store.

Yes, they called me yesterday and no solution yet. They made me switch my Apple TV 4K to another TV that is not a 4K TV with a different HDMI cable. So far, no issues in that setup. The video resolution on the Apple TV 4K is set at 1060 SDR.

I also have an Apple TV 4th generation that I connected the my 4K TV - no issue there either. The video resolution on the Apple TV 4th generation is set at 1060 HDR.

So far, not really further along in finding a solution - in any case I am to try that setup for a couple of days - Apple will call me back tomorrow to see how my testing is going.

It hard to fault the Sony update at this time as some people have reported having the same problem with different TV brands - e.g. someone reported having the same problem with a Thorn TV - not sure if that TV is Android or not and if it is - did it get the same Android patch that the Sony TV got?...

So far, I have no issues with the Apple TV 4K on connected to another Sony TV - but that other TV is not 4K.

So maybe the problem only occurs with the Apple TV 4K being hooked up to a 4K TV.

The Apple tech is to call me back this afternoon - not sure if other tests will follow...

Glad to see I'm not the only one with this problem.

I'm running an Apple TV 4K through my Sony XBR75900E and am having the same issues. I first noticed it with the Directv Now app. The app would load and the sound/ closed captions would work but no video would come though. Does the same with netflix.

I've been trying to pin down exactly when this problem pops up. Seems like mine happens after I wake the apple tv from sleep mode and the tv is turned on. I also though it could be a sequencing issue but I don't know. Reset fixes the problem every time but It's a little inconvenient.

My latest. I moved the 4K Apple TV to the non 4K TV and the non 3k older Apple TV to the 4K tv. Netflix worked but picture was not awesome. After two weeks I switched the Apple TV 4K back to the 4K TV without restarting anything and have video perfect and on 4K ever since. Never touched the HDMI and didn’t reset any video settings. It just reverted to 4K.

Well tonight the Apple TV 4K started acting up again, so the no sleeping Apple TV did not stop the dreaded problem. Today Apple has released the OS 11.2.5 which is what’s I have been testing for a couple of weeks and had the same issue as everyone else. Hopefully Apple was able to clean up the beta software to fix this problem. I am not sure why the keeping the Apple TV from sleeping worked as long as it did for me. Must of been some anomaly that gave me false hope. Let’s hope for the best on this latest OS release.

Same issue here with a brand new top of the line Sony 4K TV and brand new Apple TV 4K. Installation completed by Best Buy Geek Squad. Installer had to return, issue not solved. Replaced Apple TV box, issue not solved. Only restart works, very annoying. This is clearly an issue between Netflix and Apple TV 4K. Sad to see that despite all the posts this is not resolved.

Adds to my list of all things Apple that are not working well these days: iPhone battery life, poor performance / speed on all family mobile devices, time machine backups for our iMacs and deceptive practices to make us loyal customers upgrade devices that should have a longer life span. I truly hope Apple gets is back together.

Correct, A1 owner here as well and thought it was netflix only but when Netflix has the issue, Amazon has it as well.

Reboot and fixed. I bet it has to do with the framerate switching feature. Apple needs to look at it and resolve

Sony Bravia 900e and Apple 4k, same issue as everyone else.

I've turned off Sleep on the ATV and it seems to happen less, but it still is happening.

Hoping that the next update fixes this, it's frustrating.

Sony OLED TV directly connected to Apple TV. I have had the issue with the Netflix and Boomerang apps; restarting Apple TV always provides temporary fix. I regularly use another app called Britbox the most on the Apple TV to watch older content from the 1980s (4:3 format, obviously not HD) and have never, ever, had the problem with this content.

I just spoke with someone from Apple and they seemed unaware of any issue as usual, but I was given the web address www.apple.com/feedback for those of you who would like to report this problem directly. I have also set up a time with the Genius Bar to evaluate the Apple TV. Whether they find anything or not I plan on having them replace it with a new one. Maybe just maybe they have a quality issue with some of the Apple TVs. If I try a new one and still have the same issue it must be a software issue which is what I believe to still be the main issue here anyway.