Apple TV 4K Netflix No Video

Thanks Robert. I just submitted feedback also at http://www.apple.com/feedback

I encourage everybody that's having this problem submit feedback.

Here's what I put:

Hi,

This is to report a problem that I'm having. I also see it being reported in other forums, including Apple's:

https://discussions.apple.com/thread/8110879

My setup:

Apple TV 4k running 11.2.5 (beta 4 or 5)

Sony XBR65X930E TV

Certified Premium Monoprice HDMI cable

Apple TV connected to TV via HDMI.

Problem:

Assuming just powered on Apple TV, I can watch Hulu without problems in 4k. I turn off the TV and come back after a few hours (overnight), I watch Hulu again but get a black screen where the video should be BUT there is audio, the interface works fine and I can go back to the main screen without any problems.

Tried:

- Force exiting Hulu - no effect.

- Sleep and wake - no effect.

- Restart Apple TV - fixes the problem temporarily until I stop watching for a few hours.

As of tvOS 11.2.5 Beta 5, my ATV4K still has this issue on my Sony X800D using Apple's Belkin HDMI cable. I've tried resetting to factory settings twice but the problem reappeared so it didn't seem to work. I took the ATV4K to the Genius Bar but couldn't reproduce the issue on their display setup. So they couldn't help me and didn't order me a replacement either. I was also contacted through phone by an Apple rep and he instructed me run diagnostics and send him some logs from my device.

I will experiment with tvOS 11.2.5 Beta 6 (released today) and see if persists but I'm not holding my breath. As of right now though I've been using the ATV 4K on a non 4K LG tv and it's been working just fine. The Sony TV is the issue here.

This is interesting: https://forums.macrumors.com/threads/apple-tv-4k-black-screen-while-streaming-vi deo-audio-works-fine.2089400/page-2.

Someone suggested that if the TV is turned off on the input that's NOT the Apple TV, it works fine...

I just installed the latest tvOS beta - 6 please and there is a Sony update that came out yesterday for my XBR-49X900E - the update version is PKG6.2818.0075NAA.

As part art of the patch fixes list is the following - not sure if it is related to our problem or not:

Resolves an issue where frame drops occur and the AV is out of sync when playing 4K HDR 60fps content.

Here is the full list of what the patch fixes - I have not installed it yet:

• Improves general performance of the TV
• Adds support for the Amazon® Alexa™ app that runs on Amazon Echo™ devices
• Resolves an issue where optical digital sound sometimes stops
• Resolves an issue where the TV speakers and the sound from the PS4 controller are out of sync
• Resolves an issue where frame drops occur and the AV is out of sync when playing 4K HDR 60fps content
• Adds support for the A2DP Bluetooth® profile
• Adds support for PIP (Picture-in-Picture) while using an app (watch TV in a small window while using an Android TV™ app)
• Adds support for Hybrid Log-Gamma HDR content via HDMI® and USB/Home network
• Improves the Settings screen to support changing settings while viewing TV (some exceptions may apply)
• Adds support for task-switching (switch between previously used apps and the current app by holding down the HOME button on your remote until the task-switching menu appears)

Have you done a complete restore of the Apple TV? You will have to renter all passwords. Are you letting your Apple TV sleep automatically? As of yesterday I have had no issues since the restore and my Apple TV allowed to sleep, but I have not checked today.

I did a factory reset of my Sony Bravia but it did not fix the problem. I agree with others that this is a problem with ATV. There have been others posting on here that have non-Sony TVs and still have the problem.

Yeah I think many of us have tried just about everything. Unfortunately it's a problem that manifests itself in different ways for different people, and usually the fix like you are experiencing is only temporary (although I hope for you that it isn't).

There is something, some odd situation that causes these issues. I've mentioned before I have an open bug report with plenty of logs for when it's happening, but Apple hasn't even touched it yet.

Glad yours is working and stable though.

Just wanted to chime in that I recently got an Apple TV 4K and a new 4K TV (Sony X800E) and I'm having the exact issue being discussed. Occasionally, we'll start watching something (e.g. Netflix, Amazon Prime, HBO Go) and it will start as a black screen but with audio. Only a reboot fixes the issue. Never had any issues with my Apple TV 3rd gen and previous Panasonic 1080p TV. Apple TV is plugged directly into the TV using the Amazon high speed cable.

I put “allow” sleep back on after the new beta came out to see if it fixed all of the issues. I can try and see if disabling sleep with the beta helps. With sleep disabled It only allowed the current IOS version to run for a day before Netflix and DirectTV Now broke.

If you are subscribing to Netflix - have you tried watching a Netflix 4K using the Netflix google app on your TV to see if you were having the same problem?

Same issue 4:2:0 , Sony Bravia X70055? Something like that. Netflix sound plays no picture. Restart fixes it. Seems to have started recently as it was working fine until last week.

So far the process I used described here has worked for me. on aptv I went general/ settings/ video settings Reser.

i think that’s the sequence.

its worked so far.

So far the process I used described here has worked for me. on aptv I went general/ settings/ video settings Reser.

i think that’s the sequence.

its worked so far

What tv brand/model do you have?

Updated to latest beta and the problem still persists - black screen when starting a movie

Imo it seems to be a bug with the Netflix app and 4k/hdr since no other app has this problem?