Apple TV 4k, Netflix: Audio only, no Video. restored ATV to factory, reinstalled NF app, cable is compliant, AVR settings and TV settings ok as no issue in other apps. Worked fine until today. OS 11.1. everything has been reset, reinstalled, rebooted, and reconnected. Any ideas? NF works fine through the app on the TV as well as the app on the cable box.
Apple TV 4K, iOS 11, 11.1
I had the exact same problem with the Apple TV 4k (OS 11.1, most recent update)
TV: Hisense 55H9B2 4k curved tv
Cable: Apple-recommended Belkin Ultra HDMI cable
(plus about 6 other 18Gbps cables I bought from Monoprice for much less)
All YouTube 4k content played fine, and I could play 4k movies from iTunes with no problems. Netflix would allow me to browse the content, but when I played 4k videos I would hear sound and could see the UI elements but the video stream was a green screen. When I played regular 1080P content the screen was black, but I could hear sound and see UI.
The Apple TV 4k automatically chose 4k SDR, and would not switch to any other output resolutions. I called Netflix and Apple trying to troubleshoot, but neither could find a solution except to point out that it seems like an HDCP 2.2 issue and to try upgrading my cable. I tried 7 difference cables, including the recommended one from Belkin.
I finally found a post on Amazon for my TV which mentioned that my TV firmware needed an update. The TV's online firmware update feature returned nothing, but I knew mine was the oldest shipped for this TV. Thankfully, someone posted the most recent firmware file on Amazon. I updated via flash drive, and suddenly the Apple TV 4k asked to upgrade the display output to 4k 60Hz HDR. After I changed the output, Netflix started displaying all videos properly.
Check for a firmware update for your television.
For reference for anyone with the Hisense 55H9B2 TV, I upgraded from F1211 to H0117 in order to enable 4k 60Hz HDR (https://www.amazon.com/gp/customer-reviews/R24J42DVDCE5FM/ref=cm_cr_getr_d_rvw_t tl?ie=UTF8&ASIN=B00ZGIJDOU).
- Did online research
- Bought a better cable
- Did online research
- Checked all TV Settings by reading the hole (horrible) manual
- Did research online
- Bought an even more expensive super cable
- Did online research
- Switched to beta software
- Went to an Apple Store
- Got a replacement ATV
- Went to an Apple Store
- Bought the Belkin Cable
im sick of it ... I don't have the time for that ... I give up.
I am having a similar issue -
I use sling tv app on apple tv (new version)
i only get audio, and there is no video, I am still navigate on the app, select different channels, see image, text everything, but no VIDEO..
All help appreciated,
any body has solution yet?
I had a black screen with sound. I went to Settings > Audio and video > and got a "match content" button. I turned on the audio and video matching buttons and got both audio and video for the first time since upgrading to the ATV 4K. I thought I had broken the code, but the next time I went to watch a Netflix movie, I got the old black screen with sound again. This time, I went straight to the Settings > Audio and video > and there was no match content button. The video was set to 780 ? 60 Hz? and provided other 50 and 60 cycle options, but none that matched content. I tried several with no success. How do I get the "match content" option to reappear? How do I get it to stay "on" permanently once they are set? Is anyone from Apple trying to assist its customers with this issue?
I just upgraded my TV to 4k with hdr Sony X900E, before I had a 4k LG model with no hdr. Now I have to constantly unplug my Apple TV to watch Netflix, Hulu and amazon even if it’s an hd or lower resolution. ITunes Apple TV works fine, YouTube works fine without a reset.... is there gonna be a fix or firmware update???!!!
I also have this issue with apple TV 4k and Sony 75'' 4K UHD Smart TV KD-75XE8596
Running latest beta on apple tv and latest android os updates on the TV
I do not have the same problem when i connect my "old" Apple TV 4 only on the 4k model.
Hope there will be a fix soon.
Out of curiosity, has anyone tried another brand of 4K streamers? I’m just wondering how Amazon, Google, or even Roku devices are fairing in the 4K streaming world. If this is an Apple issue and Apple is refusing to fix the issue, then an alternate streaming device might be the solution. Maybe Apple might take more of an interest if people stopped buying the Apple 4K tv and switched to a competitors streaming device. If anything, Apple should be posting that they are aware of the problem and are investigating it instead of remaining quiet.
Yes, I'm on day 7 with no reboots!
I've switched video inputs to PS4 and back, put the ATV to sleep, allowed it to go to sleep on it's own, and thankfully it's continued to work.
I hope it works for you too.
I've had this issue with the Apple TV 4K and my Bravia (having had no issues at all with the previous ATV). Just to keep this thread up to date, I recently filed a bug report with Apple so hopefully the tvOS team are aware of this.
https://www.imore.com/how-download-tvos-11-public-beta-1-your-apple-tv?amp#insta ll
This is one location to help with registering your Apple TV for the Beta software. Just type how to register Apple TV for beta tvOS is how I found several sites to explain the process.
My ATV4K has been running great on 11.4.1 Beta 1. Just curious are you on 11.4.1 Beta 1 or Beta 2? I want to be on the latest version but I'm afraid to update. tvOS 12 Beta just released to the public too.
That’s unfortunate to hear. I’m glad I didn’t update then. Anyway I believe you can downgrade back to tvOS 11 if you turn off Get Beta Updates and Reset and Update under Settings>System. But it’s probably not possible to get 11.4.1 since updating to a beta means straight to tvOS 12.
On tvOS 12 the problem is still there - not sure if I skipped the previous version working for some of you. Im so annoyed. My macbook keyboard is broken even after a replacement, the cooling is loud and weird sometimes and apple doesn't care, can't charge my iMac mouse while working and my iPhone randomly restarts. Apple you are loosing me.
I have exactly the same issue, only a restart fixes it, but then by the next night it’s not working again. Very irritating.
I am on latest 11.2 beta and it still does it. I also have a Sony TV, it’s a KD-55XD7005, but it worked fine with my Nvidia Shield I was using previously.
I am using 4:2:0 as my cable doesn’t support 4:2:2. Not sure what else to do.
Apple TV 4K Netflix No Video
