You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Apple TV 4k, Netflix: Audio only, no Video. restored ATV to factory, reinstalled NF app, cable is compliant, AVR settings and TV settings ok as no issue in other apps. Worked fine until today. OS 11.1. everything has been reset, reinstalled, rebooted, and reconnected. Any ideas? NF works fine through the app on the TV as well as the app on the cable box.
Apple TV 4K, iOS 11, 11.1
The only thing I can add to this conversation is that Netflix and the new TV 4K got along fine for a couple of weeks, we had no issues. Suddenly several days ago after no changes by us (though possible TV 4K update because it's set to auto-update) Netflix video disappeared. Still have audio and sub-titles, but the main picture is black.
As others are reporting, every other app source (YouTube, Crackle, TED, etc.) works fine. Our television is a Sony Bravia 1080p, not 4K.
Help!
On tvOS 12 the problem is still there - not sure if I skipped the previous version working for some of you. Im so annoyed. My macbook keyboard is broken even after a replacement, the cooling is loud and weird sometimes and apple doesn't care, can't charge my iMac mouse while working and my iPhone randomly restarts. Apple you are loosing me.
Yeah of course. Sorry. The screenshots
are from a Norwegian Page. Hope it helps.
And here is another post of an Samsung TV user with a comparable behavior: Video drops out on Samsung TV
I have exactly the same issue, only a restart fixes it, but then by the next night it’s not working again. Very irritating.
I am on latest 11.2 beta and it still does it. I also have a Sony TV, it’s a KD-55XD7005, but it worked fine with my Nvidia Shield I was using previously.
I am using 4:2:0 as my cable doesn’t support 4:2:2. Not sure what else to do.
If you are subscribing to Netflix - have you tried watching a Netflix 4K using the Netflix google app on your TV to see if you were having the same problem?
I have no problem with Android TV Netflix app on either Sony TV or Nvidia Shield, only the Apple TV has this issue.
I did reinitialize my Apple TV and that did not fix the problem. All I can think of right now is that, hopefully, once the new tvOS release is out that it will fix the problem...
Same issue 4:2:0 , Sony Bravia X70055? Something like that. Netflix sound plays no picture. Restart fixes it. Seems to have started recently as it was working fine until last week.
I think the culprit for me is the Sony TV (Android version) as I have moved the Apple TV to another Sony tv (Non Android) and it is working fine.
YEs yes yes!
This is so frustrating.
I can only watch Netflix through my SONY tv itself . What a bloody palaver.
I've just gone into Settings/General/ Video and Audio/ ...and from there reset the Video settings....
And it seems to have worked, however, lets see for how long?
Keeping my fingers crossed!
Update, so far this has worked for me (See above).
No issues with losing VIDEO now...
Apple TV 4K Netflix No Video
