Apple TV 4K Netflix No Video

Tried 5 Cables including a very expensive one.

Didn't help.

A restart is not fixing it all the time sometimes I need a couple of restarts until it works again.

Does it always work on first trial for you?

It does help if everyone makes a remark to Netflixs customer service, but man, do they keep you busy.

First I had to try a different HDMI cable - no result

Then a different HDMI port - no result

Then a different TV, which I do not have

Then power off on both apple tv and TV set, and turn the HDMI cable around (😮) - come on guys...

I have no time for these games in between a hard days work and enjoying Netflix (after a reboot of the ATV to make it work).

Just wanted to add another angry voice to the mix.

Brand new Sony Bravia OLED TV, got the Apple TV 4K to match and I’m having the same issue, both with Netflix and the amazon prime app. It happening with multiple apps leads me to believe it’s the Apple TV software rather than anything else.

I’ve spoken with Apple support and I have a callback arranged for tomorrow. Phone operator had no answer whatsoever. Something tells me a solution isn’t imminent.

I know this has been discussed before way earlier, but yes the aspny setting is correct for higher resolution content and I have tried all ports. 2 and 3 being the ones that are recommended if I remember correctly.

Doesn’t help.

I am able to get the ATV 4K HDR setting to work fine so the settings are correct, at least for me.

I'm using 11.2.5 with what should be the latest beta and the problem is still there as of this morning with sleep disabled. Has anyone contacted Apple Support to see if they're aware of this issue? I don't have the feedback app for the beta on my iPhone, else I would leave a bug report.

Well today was the first time I have tried the latest beta since updating last night and what had been working with last weeks update is broken again. I honestly thought we were in the clear but that does not seem to be the case. Of course I allowed my Apple TV to sleep again, so now I will turn off the sleep and see if this gets me back to where I was last week. It seems I would have to running beta software on my phone to be able to report a problem with the beta software for the Apple TV. I can’t believe a smart company lie Apple is having so much trouble resolving this issue. At this point I am seriously thinking about getting rid of the Apple TV and going to either a Google, Amazon or Roku 4K dongle, that is considerably cheaper and probably works just fine. Hope Apple is listening.

I would love to think that a simple restore of my Appletv would resolve the issue, but my Appletv is brand new and this has happened since I first got it.

I haven't yet done a restore on my Sony, as I dread having to reset everything again but I may have to take the plunge if that is fixing it for others.

By the way, I have another 4k appletv connected to my Samsung 4K TV and not a single hiccup. Works without any issues for Netflix and I've had that appletv since the 4k was launched.

But I buy another 4k appletv and connect it to my Sony and immediately start having this issue.

When you say "factory" restore, you mean a normal restore from the settings menu, right? If so, this is a temporary fix. I now have a situation where when I turn my Sony Z9D on, the Apple TV is already on and the picture flicks on and off. I also found that 11.3 has killed the remote app on my phone and a reboot of the ATV fixes the picture issue and temporarily, the remote app. After a few minutes, the remote app can't see the ATV. It's like the tvOS is getting worse with further versions.

I have tried disabling the screensaver. It didn't fix the problem. I have tried the reset. I have tried setting the ATV to not sleep. I have reset the Sony Bravia. I have changed cables. I have changed HDMI ports. I have done everything except burn incense and pray. Nothing seems to work more than a short while (if at all). The screensaver thing did nothing for me. This has been going on since November and I can't believe Apple doesn't have a fix or at least acknowledge it.

So has adding the reboot command to your ATV shutdown in Harmony helped the issue for you? I was tempted to add it to the startup sequence, but that can be a pain if you want to change to another input and back to the ATV.

I got sick of having to go into my devices on my Harmony remote, so did exactly as you did and have it on my "watch ATV" activity screen. So now the first thing I do when I turn everything on is reboot the ATV.

Same here, so far so good the last few days. Just tried again this morning and it played with no issues.

However, be sure you don't try it on Cloverfield Paradox. It starts out with a black screen and a voice over, so I thought it wasn't working at first. LOL

Having the same issues listed here as everyone else on a Sony XBR65A1E. ATV4k and TV all running the latest software and Belkin cable from Apple. Tried all of the fixes listed, no impact on issue. Spent couple of hours on the phone with Netflix and Apple. Both made it sound like this was the first they have heard of this issue. Frustrating to say the last that Apple would let this issue go on this long. This thread is already 14 pages, makes you wonder if Apple even looks at these..

Same here (with a 930E). Tried everything I can think of, including buying the $30 Belkin UltraHD cables from the Apple Store. Nothing has fixed the issue. I have a bug report into Apple as well, but they haven't responded to it at all.

Yup, same ones I purchased directly from Apple. I have tested these both with the ATV into a Denon AVR and then to the TV (so using 2 of the Belkin cables), and currently with the ATV directly into the TV. Nothing has worked.