Apple TV 4K Netflix No Video

Thanks for the suggestion. I doubt it's a timing issue though, because I usually turn the TV on first and then the AppleTV. I haven't changed how I turn it on but the issue still happens. I appreciate all of the research and effort everyone is putting in. If only Apple spent as much time trying to identify the issue as we all are.

The information of Jgoldstein82 is important for us because it clarifies that our issue should be not depent on the TV‘s OS.

Tomorrow I will get a second Apple TV 4K to make clear that there is not any defect in hardware. I will inform you when I explored the behavior of that changed ATV 4K.

I’d like to add that my Sony X800D is experiencing this problem but the OS is NOT updated to the November 2017 update. I have the firmware update from June, So that rules out that it’s a TV firmware issue.

Hi Denkigroove,

Hopefully, you will get an Apple TV 4K with the base TVOS11.0 and not the latest TVOS (11.2).

As I said previously, the Apple Advisor is supposed to call me back tomorrow (for me, this means Thursday) - anything we learn until then I will pass on to him.

A lot of good feedback from everyone!

I was just talking to an Apple Advisor and he will be escalating the issue to an engineer. He will call me back on Monday. In the meantime he said that it was fine to try out the latest beta - tvOS 11.2.5. He also said that with the Apple 4K you cannot go back to a previous tvOS version.

BTW, apart fromNetflix/Amazon this issue is not impacting YouTube and some other third-party apps that I have.

Yesterday I had a meeting with Apple genius bar. They opened the Apple TV 4K and made a „complete“ reset of firmware (comparable to loading a complete new firmware on Apple TV 4 by using an usb cable and iTunes).

Now I am on 10.2.1 but the issue is not solved. Tomorrow I will get another Apple TV 4k from a friend to test it, but unfortunately it is not on OS 11.0 😟 For me I want to try if it’s a hardware problem or not.

I will inform you if I have news...

For me it is the same. But I bought an ATV 4k to have all benefits of it (resolution, HDR, etc...) Therefore I wanna use the ATV4k on my 4k TV and NOT the "old" ATV 4...

Hope Apple will find a solution for us...

I have a Philips 65pus7601 4k tv and have no problems with the build in netflix app.

Also no issues using my sony ubp-x800 uhd player and starting the same movie in netflix from the build in netflix app of the sony.

Playing the same movie via netflix on the apple tv 4k with the same hdmi cable and port gives a horrible picture with lots of color banding and worse colors overall.

So for me its clear that something goes wrong in te apple tv with the hdr or dolby vision signal of netflix.

Marco

I am seeing the same issues with my 4KATV and Sony Bravia TV. Sound and no video in Netflix and getting errors as well with Hulu/Netflix. Been driving me nuts for over a month. Just updated to newest beta. Hopefully that will help!

Hi Dan,

There is no HDMI output option on my Apple TV 4K - I think you only get that option of your Apple TV is hooked up to a non 4K TV.

I did try Chroma 4:2:0 but that did not fix the problem. The factory reset of my TV did not fix the problem either.

Nothing yet and I do not think that I will get a reply - from what they told me, if there is an issue they will fix it and issue a patch or notify Netflix and tell them to fix their app.

I am also waiting fro the next patch from Sony - wonder if their latest patch in November did not break something in the HDCP handshake.

Yep - very frustrating - a lot of people have this issue. I also asked the Apple technician to check this thread - sent him the link...

I am using a Samsung TV with an Apple TV 3 and it seems that I have the same issues as describe here. Here is a details list of the issues I am encountering:

• When running anything on Netflix I have no video, just audio and subtitles. I also can't pause the video when is running by pressing the touch pad of remote.
• For me Amazon Prime Video app is also not working, but different behaviour: Nothing is started, it just remains stuck with the black screen. (Also the loading icon is stuck).

I tried restarting Apple TV, but no success. I haven't tried yet to restore to factory settings yet. Waiting to see if anybody finds the real issue we are all encountering.

I have tried setting the AppleTV to not go to sleep and it has not resolved the issue for me. This continues to be a problem. I have reverted to using the Netflix option on my Sony remote to avoid AppleTV altogether for these apps. It's definitely a problem for Apple, but they don't seem to acknowledge it.

Thanks, that’s what I thought. This isn’t a problem specific to Netflix or to the 4K model. It’s a problem with both models of the Apple TV and with certain types of content of which Netflix is just one, although probably the most popular.

I wonder which version of tvOS this started with. I first noticed it in mid-November but I hadn’t watched much in the preceding month, and this thread started on October 11. tvOS 11.0 was released on Sept. 19 and 11.1 was Oct 31. If the problem started with 11.0 then I’m surprised there haven’t been more complaints. Of course it could have nothing to do with tvOS itself and could be due to something else.

I was on the beta as well and was seeing the same issue we all have seen, then when I was checking for updates it said I had one, so I had it do the update which is where I am now, still at 11.2.5. Is it possible the update was an update to the beta even though it retained the same version number? Now I am really getting confused.