Apple TV 4K Netflix No Video

I just upgraded my TV to 4k with hdr Sony X900E, before I had a 4k LG model with no hdr. Now I have to constantly unplug my Apple TV to watch Netflix, Hulu and amazon even if it’s an hd or lower resolution. ITunes Apple TV works fine, YouTube works fine without a reset.... is there gonna be a fix or firmware update???!!!

You can try turning the sleep function off as others suggested, but even with that off it still is busted on my 800E. Within a day Netflix and Direct TV Now will have audio and closed captions but display a black screen. I have tried the newest iOS build and betas with no success. Constantly have to restart the Apple TV 4K.

I also have this issue with apple TV 4k and Sony 75'' 4K UHD Smart TV KD-75XE8596

Running latest beta on apple tv and latest android os updates on the TV

I do not have the same problem when i connect my "old" Apple TV 4 only on the 4k model.

Hope there will be a fix soon.

Hello

This is my first attempt at inputting something and I have the same issue and the fix is restarting apple TV each time we want to watch Netflix. Given this issue is 6 months old (I have a Sony TV) Is it the case that only users participate in this exchange or does Apple at some point step in and offer an actual solution?

Tx

SS

Having the same problem here. Screen goes black but I still have audio and subtitles. Looks to be software related primarily affecting Sony TV’s. Originally thought it was my cheap HDMI cable but I’ve been seeing a lot of people having the same problem with multiple, Apple approved cables.

I have a October 2017 build date Sony XBR-65X850E running the latest Android OS. My Apple tvOS is 11.4 (15L577) and my settings are at 4K HDR with 4:2:2 Chroma on a basic/cheap unverified HDMI cable.

Apple, please address this issue.

Out of curiosity, has anyone tried another brand of 4K streamers? I’m just wondering how Amazon, Google, or even Roku devices are fairing in the 4K streaming world. If this is an Apple issue and Apple is refusing to fix the issue, then an alternate streaming device might be the solution. Maybe Apple might take more of an interest if people stopped buying the Apple 4K tv and switched to a competitors streaming device. If anything, Apple should be posting that they are aware of the problem and are investigating it instead of remaining quiet.

Well folks, I think they've fixed it!

Since day one of owning the Apple TV 4k I've had this issue of the video cutting out on my 65" Sony Bravia x900e.

I would have to reboot the ATV every day, sometimes twice a day if there was a long delay between using it.

I've installed the Beta tvOS 11.4.1 (15M5054b) and I haven't had to reboot in 4 days.

So happy, this is working now. Hopefully it doesn't break again when they add all the new features they just announced.

Yes, I'm on day 7 with no reboots!

I've switched video inputs to PS4 and back, put the ATV to sleep, allowed it to go to sleep on it's own, and thankfully it's continued to work.

I hope it works for you too.

I've had this issue with the Apple TV 4K and my Bravia (having had no issues at all with the previous ATV). Just to keep this thread up to date, I recently filed a bug report with Apple so hopefully the tvOS team are aware of this.

I’m not sure if you are new to the forum, but many people have reported this problem to Apple. Also, by turning off the sleep function seemed to help, and as of the latest iOS 11.4.1 update it appears that the problem may have finally been resolved. I have set my auto sleep function back on as did another person and we have not had any more issues. Have you updated to the latest iOS and tried it? Have you tried turning off the auto sleep function just in case you haven’t updated the iOS?

I second this. I have a Sony X800D and after updating my Apple TV 4K to tvOS 11.4.1 the issue completely disappeared. I'm going a week 7 days straight with no black screens or any other problems. Its been running fine this whole week. I have the auto sleep timer set to 30 minutes and it sleeps and wakes up fine. I highly recommend everyone having problems to update to the tvOS 11.4.1 Beta and see if it solves their issue. I will report back if the problem returns but so far mines running great!

https://www.imore.com/how-download-tvos-11-public-beta-1-your-apple-tv?amp#insta ll

This is one location to help with registering your Apple TV for the Beta software. Just type how to register Apple TV for beta tvOS is how I found several sites to explain the process.

What tvOS are you running? Since updating to 11.4.1 I have had no issues for a couple of weeks now. I too have a Sony Bravia tv. Several others that have the latest update also have reported no more issues with no video.

My ATV4K has been running great on 11.4.1 Beta 1. Just curious are you on 11.4.1 Beta 1 or Beta 2? I want to be on the latest version but I'm afraid to update. tvOS 12 Beta just released to the public too.

That’s unfortunate to hear. I’m glad I didn’t update then. Anyway I believe you can downgrade back to tvOS 11 if you turn off Get Beta Updates and Reset and Update under Settings>System. But it’s probably not possible to get 11.4.1 since updating to a beta means straight to tvOS 12.