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Davo10101 Author

Level 1

40 points

High Sierra contacts not working

Hope someone can help. I am trying to use Contacts on my Mac since upgrading to High Sierra.

I keep my contacts in iCloud.

Whenever I open Contacts, no window opens. It changes the menu bar to Contacts but nothing happens. Right clicking the dock icon says "Application Not Responding".

I unchecked contacts in iCloud (System Preferences > iCloud) and was then able to open contacts. The second I re-enabled contacts in iCloud and immediately the app froze again.

Is anyone else having this issue? I'd love to know how to fix it - I use contacts all the time.

MacBook Pro (Retina, 13-inch,Early 2015), macOS High Sierra (10.13), null

Posted on Oct 11, 2017 6:55 PM

Top-ranking reply

dianeoforegon

Level 5

7,293 points

Posted on Oct 11, 2017 7:01 PM

Start with this fix:

Quit Contacts.app
Go to User’s Library.
Navigate to ~/Library/Application Support/AddressBook
Make a backup copy of this entire "AddressBook" folder. (in case things goes wrong.
Delete the file AddressBook-v22.abcddb
Restart Contacts app (on Mac) and this file will be repopulated.

Dave Sag posted these steps that fixed sync for him. https://discussions.apple.com/thread/8086745?answerId=32374121022#32374121022

quit Contacts
open ~/Library/Containers and delete anything with addressbook in its name
open ~/Library/Application Support and delete anything with addressbook in its name
open ~/Library/Preferences and delete anything with addressbook in its name
open ~/Library/Caches and delete anything with addressbook in its name
opened System Preferences : iCloud and uncheck contacts
restart your mac
when it boots back up open System Preferences :iCloud and check contacts

Another user posted this fix:

I logged in to iCloud.com, and under Settings > Advanced chose "Restore Contacts", and then restored the contacts from a backup that iCloud.com had automatically performed yesterday. Then, all my contacts appeared on my iMac. Do note that all contacts that have been added after the backup will be lost.

Show User's Library

The User's Library folder is hidden by default. To unhide:

Option 1) Select the Finder in the Dock. Under Go in the Menu bar > hold down the Option key and you’ll see the Library.

Option 2) You can also select the Home folder in the sidebar of a Finder window.

Pull down the “View” menu and select “Show View Options”

Check the box for “Show Library Folder”

View in context

126 replies

Oct 21, 2017 1:33 PM in response to mimizan

I also filed a report.

Oct 27, 2017 11:36 AM in response to Davo10101

Same issue for me. Neither preferences removal nor other suggestion helped - app hangs even with all directories disabled - iCloud, Google, Exchange.

Nov 2, 2017 3:32 PM in response to auxbuss

Most users expectations of when a fix should result is not in line with actual practices. Continue to report. Eventually the squeaky week will get results.