High Sierra contacts not working

Hope someone can help. I am trying to use Contacts on my Mac since upgrading to High Sierra.

I keep my contacts in iCloud.

Whenever I open Contacts, no window opens. It changes the menu bar to Contacts but nothing happens. Right clicking the dock icon says "Application Not Responding".

I unchecked contacts in iCloud (System Preferences > iCloud) and was then able to open contacts. The second I re-enabled contacts in iCloud and immediately the app froze again.

Is anyone else having this issue? I'd love to know how to fix it - I use contacts all the time.

MacBook Pro (Retina, 13-inch,Early 2015), macOS High Sierra (10.13), null

Posted on Oct 11, 2017 6:55 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 11, 2017 7:01 PM

Start with this fix:

  • Quit Contacts.app
  • Go to User’s Library.
  • Navigate to ~/Library/Application Support/AddressBook
  • Make a backup copy of this entire "AddressBook" folder. (in case things goes wrong.
  • Delete the file AddressBook-v22.abcddb
  • Restart Contacts app (on Mac) and this file will be repopulated.


Dave Sag posted these steps that fixed sync for him. https://discussions.apple.com/thread/8086745?answerId=32374121022#32374121022


  1. quit Contacts
  2. open ~/Library/Containers and delete anything with addressbook in its name
  3. open ~/Library/Application Support and delete anything with addressbook in its name
  4. open ~/Library/Preferences and delete anything with addressbook in its name
  5. open ~/Library/Caches and delete anything with addressbook in its name
  6. opened System Preferences : iCloud and uncheck contacts
  7. restart your mac
  8. when it boots back up open System Preferences :iCloud and check contacts


Another user posted this fix:


I logged in to iCloud.com, and under Settings > Advanced chose "Restore Contacts", and then restored the contacts from a backup that iCloud.com had automatically performed yesterday. Then, all my contacts appeared on my iMac. Do note that all contacts that have been added after the backup will be lost.


Show User's Library

The User's Library folder is hidden by default. To unhide:


Option 1) Select the Finder in the Dock. Under Go in the Menu bar > hold down the Option key and you’ll see the Library.


Option 2) You can also select the Home folder in the sidebar of a Finder window.

Pull down the “View” menu and select “Show View Options”

Check the box for “Show Library Folder”


User uploaded file

126 replies

Dec 28, 2017 1:23 PM in response to auxbuss

I will continue to share what I know here and elsewhere where I can be useful.


I'm anxious for you to post your fix.


I know that's the pitch, but we are on an Apple domain. We sign in with Apple's credentials. So, for all the statements that this is not an official support forum, I beg to differ. It absolutely is.


Again this is not an official Apple support forum. While Apple sponsors this forum they do not routinely monitor the discussions. Microsoft does the same thing.


Don't use this forum to 'reach out' to Apple. Send Apple Feedback or call Apple support directly if you want to hear directly from Apple.


Feedback options will send detailed data to Apple to help them fix the issue. You will rarely ever hear directly from Apple when you send feedback.


BugReporter http://bugreporter.apple.com

Free ADC (Apple Developer Connection) account needed for BugReporter. Setup a free account

http://developer.apple.com/programs/register/

How to attach a sysdiagnose to send Bug Report


Mac OS X Feedback (no account needed)

https://www.apple.com/feedback/macos.html

Jan 24, 2018 11:06 AM in response to Michael Paine

I was hoping that 10.13.3 would do the trick for me, but alas, I am still seeing the spinning beach ball of death! I have just given up. Having sent three massive logs to Apple and worked through their second level engineers, they want me to reinstall again. Not going to do it. Bought CardHop and decided against Contacts. Will keep checking in to see if Apple ever addresses those of us living without what seems like basic OS dependability.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

High Sierra contacts not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.