Hi,
Since I’ve updated my IOS to version 11 (also to 11.0.3) the GPS is not working in maps and Waze anymore. This is happening both in my iPhone 6 and iPhone 5s.
I understand that this is happening to many users, is there any update that solve that?
Thanks,
Dror
Had the same frustrating issues with all of my GPS applications.
The "Do Not Disturb" setting was set to "When Connected to Car Bluetooth" by default. Changing it to "Manually" fixed the issue for me. Hope it helps!
Five_o,
You can factory reset, and then opt to NOT restore from iCloud. I never restore from iCloud. The only thing you have to do when setting up a new phone is set up your Wifi network. Just hit no or later when asked about iCloud. You then use the native Apple Map, which is preinstalled, to test GPS. If you rely on the Apple Maps app initially for testing, you do not have to download anything from the App Store, and you don't have to restore from an iCloud backup at that stage.
I suggest you try factory reset again, without restoring from iCloud. Also when you do a factory reset, from the settings in your phone, what iOS version did you get initially? I would reset via iTunes with USB to avoid too much Wifi usage during downloads. This will definitely reset your phone to the most up-to-date iOS version. Hook up to iTunes via USB, and select Restore iPhone (NOT Restore Backup). This should factory reset your phone with the latest iOS.
With the SIM swap-out trick (it seemed to worked for me), you would have to discuss the risks with your IT guy, who should advise you on this, given that it is the company's property.
I toggled SIRI on/off and maps gps work.
Not usually enabled, under settings, SIRI and search, I turned on ‘press home for SIRI’. I turned SIRI back off also.
I’m not sure of the exact sequence - when I discovered my gps was working- but now my gps works fine on my maps and SIRI is not enabled (how I want it). iPhone 6s iOS 11.4
I am not sure if you figured this out but I have spent literally all day talking to Verizon support and they finally suggested I turn my phone off and remove the SIM card for 3 minutes then put back in and turn back on. After hours of trying EVERYTHING, it worked!!! Hope it does for everyone else as well.
Greetings from Turkey,
Lots of Turkish users use Google maps here in Turkey and I have the same issue as you have.
I followed these steps:
It works fine for now. Because this is second time that I'm experiecing this issue again.
So I'll be informed you for a next couple day.
Please don't write off the idea of a hardware fault. I did for a while, blaming software updates and things (read my initial responses if you wish) but now, after flexing my phone around for a bit and removing the case (as in the case you buy to protect it), it works fine. I drove 240 miles yesterday over two journeys and it worked perfectly. It's been working for over a week flawlessly.
I dropped the phone again and cracked the glass so i'm going to order and replace the screen myself and check that all the connections are in place. I've already twice linked to a thread from a year and a half ago where a bunch of iPhone 6 users had the same problem, citing ios10 as the culprit. Most of them appear to have resolved their issues by replacing the flex cable and sometimes the GPS antenna (both which are cheap parts). It's like a carbon copy of this thread in some ways, but with a more general realisation that many of them had a hardware issue and not a software issue.
If it is actually ios11 that has compromised only a weeny minority of iPhone 6 users phones, and a software update fixes the problem then i'll honestly be happy for everyone, but i'll also be very surprised. Some people believe that everyone that owns an iPhone 6 is having the exact same problem and that coincidences don't happen. Neither are true.
I reserve my right to reply to this only as it contains a question directed at me, although Orangemm has requested that I no longer post to this thread from this point on, which i've agreed to do, but for other reasons than to satisfy his own personal preferences.
If you look back through my posts on this thread, I linked twice to a thread that started mid 2016 where people with iPhone 6's were claiming the same issue but blaming iOS 9 (although if you read on carefully, you can tell that people had started blaming iOS 10 without realising the thread starter had blamed iOS 9). It's a good read. Actually, it's much more interesting, enlightening and tolerant than this thread. It highlights that the issue was solved for the major majority with a hardware fix. Either the antenna flex cable and/or the GPS antenna.
Quote WooDz "However here is the crux in all this Hardware/Software debate... If it was indeed a hardware issue then why would the problems only start since the introduction of iOS 11, surely a hardware fault would have been apparent in all previous iOS versions... Of which they were not."
If you read the thread i'm recommending (link below), it's very clear that this is not the first time people have associated a major or minor iOS release with an issue with their phone, or indeed a GPS issue. It probably won't be the last either. The problems you mention may seem wide spread but it is totally not if you do your sums. I've made it clear before that the figures don't actually add up due to this affecting only a virtually pico sized percentage of iPhone 6 owners. As I am probably upsetting Orangemm (he can't resist reading my posts!) i'll stop now but do please read the whole thread...
This is the thread
Before I go. here is the same issue reported after iOS 10.3 from April 2017
https://discussions.apple.com/thread/7909006?start=0&tstart=0
An earlier one when iOS 10 came out from Oct 2016
https://discussions.apple.com/thread/7693853?start=0&tstart=0
There are more if you search.
Regards. Rimmer
I was pretty sure it was a software issue when Apple performed a remote diagnosis and they told me all hardware components were ok.
Today I've replaced the antenna flex cable/wifi antenna and all GPS probems disappeared!
Try this, it worked for me too!!!!
Thanks Qeetah!!!!
You might be waiting a very long time. I know it's not the answer that you are looking for, but the only success stories I've heard of have involved replacement of the flex cable. I had scoured the internet prior and it seems the $15 is worth spending. But first use an app like GPS diagnostic to verify you are not receiving any GPS signals or sporadically (that only lasts a little while, until it stops working altogether).
I also have an iPhone 6.
I have had this issue and may have resolved it on my own, but need some people to test this and give some feedback.
I tried all the troubleshooting that I could find on forums, blogs, etc...
Nothing worked.
What I realized is there is a lag after starting Waze now that I've installed iOS 11.
Tonight, I was out in town and decided to try Waze again, but doing something different.
1) I cleared all the apps first.
2) Then, I found a location where my LTE was functioning well (at least three bars).
3) I started Waze and let it fully boot up (did not do anything until it did).
4) After both of these happened, I entered the address where I wanted to go and it WORKED!!! - No "go outside" or any other message.
Full disclosure - The previous night, I changed some settings such as changing location services for Waze to "always on". I turned on airplane mode and cycled through cellular data "on" and "off".
I also did a hard reboot last night using the "home" and "on" buttons. I was at home and I started Waze, just to see "gps not working. please go outside" message again.
I hadn't used the Waze app since... until tonight.
I hope this helps. Please let me know.
So as I have mentioned many many times on this forum this is clearly a software issue and not a hardware issue. Many of you have obviously got a different issue to the original poster and myself where your GPS does not work at all; however, the issue which first started this forum related to a problem where the GPS would be unreliable in many areas including tunnels, subways, trains etc. I had reported this to Apple using my developer account last September and it looks like now there is finally a fix. I have been informed by Apple that this issue should be fixed in iOS 11.3.
This isn’t accurate. Bluetooth and Wi-Fi should work fine, if it’s hardware GPS related. At least they did on my phone, it was able to get a rough fix using those, but would stay stationary as soon as moving.
Do yourself a favor and use a GPS diagnostic app, if your GPS hardware shows as working, it’s software. If it only shows Bluetooth and Wi-Fi, it’s probably your hardware.
I am not an expert, but flex cable also responsible for wifi signal..etc, you can check online, I just point out that if other signals is bad, its highly chance the flex cable is broken.
I did use a GPS diagnostic app to check, no sign of broken GPS except no satellite connection and also went to Apple store to check, there program also show no hardware issue.
Its highly software for me though, I did another hard reset with a different sim card to activate the phone(previously I was using an oversea carrier) and let the phone run GPS diagnostic app after some time. The signal is there, and very high even inside apartment, also after restart.
Here are some test results. Not sure if it's a "fix" or not. Just want to share.
I have iPhone 6. After upgrading from 9.0.3 to 11.2.5, GPS starts malfunctioning in Google Maps, Apple Maps and Waze. The symptom was: my location in the Apps was not updated promptly. Sometimes it's half a mile off, sometimes it's a mile off.
I did quite a lot research on Internet and tried almost everything - toggle location service on/off, toggle airplane mode, turn off LTE， reset network settings, soft reset the phone by holding power button and home button... None of them seemed to fix the problem.
Then I read that some users got a replacement phone from Apple store. GPS worked. But once they restored their backup to the "new" phone, GPS stopped working again. It sounds like the settings in the backup was messing up with the new IOS (version 11).
To prove this theory, I backed up my iPhone 6. Please keep in mind that location service was turned on at this point. Then I wiped my phone (erase all settings and contents). Then I activated the phone as a new one (didn't restore from backup). Installed Google Maps right after activation.
I drove around with Google Maps and Apple Maps. GPS was working as it should be. This proves the previous GPS issue was a software issue other than hardware (flex cable or what).
Then I restored my phone from backup. I noticed that location service was turned off. Why location service would be turned off from restore? It was on when I did the backup and was on right before I did the restore!
Anyway, I turned the location service on, drove the same route again. GPS is still working as expected. But I'm not sure how long it'll work. As I heard from some users that once you restore from backup, GPS will stop working in a couple days. I'll report back in a day or two. But now I know I don't have to replace the flex cable to fix it.
As an engineer, I tend to troubleshoot problem systematically and logically.
We have to agree that (in most cases) hardware problem cannot/should not be "fixed" by software and vice versa. So we have to determine if the GPS issue is a hardware problem or software.
Again, as an engineer, I don't want to speculate. But with limited access to IOS source codes, I can only make educated guess.
Many user reported this problem after major IOS upgrade (especially IOS 11). It *might* be a coincidence. But given the timing and the symptom, I'd say it's more related with IOS.
From my experience, the problem occurred immediately after IOS 11 upgrade. The problem went away immediately after a phone wipe ("reset all settings and contents"). So it looks very likely an IOS issue. Though I don't know how long the "fix" will work as many users reported that the problem reoccurred after the "fix".
Most of the "fixes" are to "toggle" or "reset" software options, including but not limited to:
Some of the users claimed to fix it by replacing the logic board flex cable. But also someone in (non-Apple) repair shop said he replaced the flex cable for many customer but didn't fix the problem.
At this point, I believe it's software issue and it's IOS related. The reason was timing. I purposely stayed on iOS 9.0.3 even when 11.2.5 was out because I know:
1) Once I upgraded, there's no way I can downgrade to the old version
2) If it ain't broken, don't fix it.
Unfortunately, my IT department won't support iOS 9 anymore so I was forced to upgrade to iOS 11. I use Google Maps everyday and everything works fine up to the point that I upgraded to iOS 11. And the difference is so obvious that it can't be ignored (my location in the app was a mile off).
I just wish that for troubleshooting purpose, Apple allowed the users being affected downgrade their iOS to 9.x. So we can prove if it's iOS issue or not.
As an engineer, I wouldn't rule out any possibility.
It *could* be the hardware issue. But it sound very suspicious that a non-moving part suddenly broke by itself. We also heard that a repair shop replaced flex cable for many users but didn't fix the problem.
For the users that "fix" the problem by replacing the flex cable, there's another explanation:
In order to replace the flex cable, we'd have to disconnect the battery totally. It's possible that by disconnecting the batter, some parameters were reset to factory default and fixed the problem. For testing purpose, someone may try to disconnect/reconnect the battery without replacing the flex cable. See if that makes any difference.
GPS not working after update to IOS11
