Bluetooth not working High Sierra

I have this problem with a brand new 40GB, SSD, 27inch, 5K, iMac running latest updates 10.13.2 (17C88) to High Sierra. It happens always when using Screen Sharing and letting the iMac idle. Once the screen dims a little, no MagicMouse2 and no way to get it back. I've plugged in a 15 year old wired Microsoft mouse and everything works fine no reboot required, no magic.

Rebooting works sometimes and sometimes not. I've tried the things mentioned here and they have not worked. The only thing that works 100% is that old 15 your old wired mouse from a competitor.

In the two months I've had it, this iMac has been the worse Apple computer I have ever owned. When it works it really performs, but the quirks, random quits, stutters, etc. are really bad. If I had not been forced to use an Apple computer I would not.

The fact that Apple does not make a wired mouse just *****. The fact that you cannot charge an Apple mouse while using it *****. I really miss the old Apple that paid attention to functionality and lived up to the phrase "It just works!". Clearly that is no longer the case.

I'm using MBP Retina 2015 running High Sierra 10.13.2 (17C88).

Have tried ALL of the solutions in this thread and can not get the mac to see my BT headphones.

Losing my patience with Apple. They are complacent about their brand loyalty, they don't listen to their customers who pay a premium for Apple products. Being able to use Bluetooth headphones is one of the most BASIC features you expect, and this thread shows there's obviously a bug here.

Come on Apple FIX IT, you have competitors people will happily walk away to.

Hey dude,

So yeah, bought a 2017 Mac Book pro and now I am having this simple issue. Its aggravating, especially for the amount of money that consumers invest in Apple products. Hopefully this gets resolved asap.

Has anybody found a fix for this? My device connects but immediately disconnects with "The Bluetooth device “TSR-7810 FCB60E Bluetooth” cannot be selected for audio output. Please verify your Bluetooth settings and configuration or select another device."

It worked before the update...i have disconnected and reconnected to no luck. Help?

This isn't an answer to your question, but isn't it completely irritating that we no longer have that old "Go Back" function whereby we could restore our computer to an earlier date or time and therefore wipe out things we had downloaded that screwed up our computers? That was a life saver back in its day.

My Bluetooth with keyboard, Trackpad or MightyMouse is disconnecting and then connecting without any reason. Thethering with iPhone6 is broken all the time. There was a better quality all the years.

Please correct this mess. It is unbelievable, Apple makes so much money and delivers a product with sich problems.

Same problem to connect THE DASH Bragi wireless headphones with my MBP Retina 2015 via Bluetooth (macOS High Sierra). I‘ts a pitty that I can‘t use this high end Xmas present. I tried everything. It doesn’t work. So I can use the headphones only with my iPhone.

I just updated today and had to have Apple support walk me through a fix...

After restarting everything in sight. AND disconnecting and reconnecting everything. AND debugging the Bluetooth. Nothing worked. I noticed Bluetooth didn't even give me the option to turn off and next to "Devices" above the empty list was a spinning wheel... searching... for anything.

Apple walked me through powering down and rebooting the SMC.

The simple process (Mine: MBP 2015 15" Retina)

1. Power down

2. Hold SHIFT+ALT+CTRL (on the left side of the key board) + POWER BUTTON for 10 seconds

3. Release all keys

4. Press the power button to boot up

Bluetooth preferences opened up like new. I can turn them on and off and every bluetooth thing in sight was an option.

Typing this from my wireless keyboard now. Hope this helps.

This is absolutley ridiculous. Macbook pro 2015, never had bluetooth issues till I upgraded to high sierra. I've deleted the bluetooth plist many times. The bluetooth will work for a bit but after it goes to sleep the bluetooth is not available again.

FIX THIS APPLE!! All my input relies on bluetooth!

Hi All

We have Apple Care Enterprise cover. at work. I've just spent an hour on the phone to Apple Care. My problem is not fixed but just for the record here is what we tried.

Also, I'll just add that I did a complete fresh re-install (delete HD and start again) of High Sierra 10.13.2 last night to see if that fixed things (it didn't).

I have a Bose Soundlink Mini II speaker and Apple Keyboard as the devices I wanted to find and pair. Both are discoverable when I look on my iPhone.

Here is what we tried today....

1. Reboot MBP - always the first thing they ask you to try 😁 ✖

2. Toggle Bluetooth off/on (about 20 second wait) - almost as bad as step 1 😝 ✖

3. Turn BT off, Removal of com.apple.bluetooth.plist and com.apple.bluetooth.xxxxxxx plist file, then reboot ✖

4. Reset bluetooth module via bluetooth debug menu ✖

5. NVRAM Reset ✖

6. SMC Reset ✖ when you do the SMC reset, if your power supply is attached with the green light - the light is supposed to change to show the SMC has reset. Mine did not change ... so there is a chance my SMC reset is not working. ⚠

But, after the attempted SMC reset my MBP started to show up on my iPhone as a device that could be paired... but my MBP still could not see my phone. - odd 😝

7. Booted into SAFE mode and tried to find bluetooth devices - could not find anything✖

8. Ran Apple Diagnostics via Alt-D at boot - this showed no issues ✖

At this point they said there are two more options. A fresh install of OSX to a new partiton (or delete main partition and install.) but as I already did a fresh install they recommended the final option which is a Repair call and an engineer will come out and investigate as they think it may be a logic board issue.

They have opened a repair ticket for me and Apple care will contact me within 4 working hours to arrange when they can come and repair.

Will let you know if the engineer fixes it!

It is not acceptable to reinstall the Mac.

It take s too much time and is complex with all installed components.

I like to do this as late as possible.

Best regards

Frank

Am 09.Jan..2018 um 16:30 schrieb Apple Support Communities Updates <discussions-updates@apple.com>:

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DriftyUK <https://discussions.apple.com/profile/DriftyUK?ac_cid=tw123456> has posted in the macOS High Sierra community.

Bluetooth not working High Sierra <https://discussions.apple.com/thread/8129665?answerId=32842717022#32842717022&ac_cid=tw123456#32842717>

Hi All

We have Apple Care Enterprise cover. at work. I've just spent an hour on the phone to Apple Care. My problem is not fixed but just for the record here is what we tried.

Also, I'll just add that I did a complete fresh re-install (delete HD and start again) of High Sierra 10.13.2 last night to see if that fixed things (it didn't).

I have a Bose Soundlink Mini II speaker and Apple Keyboard as the devices I wanted to find and pair. Both are discoverable when I look on my iPhone.

Here is what we tried today....

1. Reboot MBP - always the first thing they ask you to try

2. Toggle Bluetooth off/on (about 20 second wait) - almost as bad as step 1

3. Turn BT off, Removal of com.apple.bluetooth.plist and com.apple.bluetooth.xxxxxxx plist file, then reboot

4. Reset bluetooth module via bluetooth debug menu

5. NVRAM Reset

6. SMC Reset when you do the SMC reset, if your power supply is attached with the green light - the light is supposed to change to show the SMC has reset. Mine did not change ... so there is a chance my SMC reset is not working.

But, after the attempted SMC reset my MBP started to show up on my iPhone as a device that could be paired... but my MBP still could not see my phone. - odd

7. Booted into SAFE mode and tried to find bluetooth devices - could not find anything

8. Ran Apple Diagnostics via Alt-D at boot - this showed no issues

At this point they said there are two more options. A fresh install of OSX to a new partiton (or delete main partition and install.) but as I already did a fresh install they recommended the final option which is a Repair call and an engineer will come out and investigate as they think it may be a logic board issue.

They have opened a repair ticket for me and Apple care will contact me within 4 working hours to arrange when they can come and repair.

Will let you know if the engineer fixes it!

To post a reply, go to the discussion <https://discussions.apple.com/thread/8129665?answerId=32842717022#32842717022&ac_cid=tw123456#32842717> in Communities.

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Ï don't see how this can be a "logic board issue".

If you were the only person, ok.

But many is having the same issue.

I think this is a bug in 10.13.2.

Did not have these issues at all before this version.

I am having similar problems. Just bought a pair og=f new JVC headphones which pair perfectly with iPad but no pairing with my iMac which had High Sierra OS. Also advice is to go to BT panel and click + sign to add a new device nut there is no symbol in click. Do you know if a patch is due?

I have the same BT issues and it’s seriously annoying. Same as everyone else I have to restart my Mac just to get my mouse and keyboard to work again. I just got my Mac a year ago so I really dislike having spent all this money just to have problems like this. :( I have an appointment to get it looked at in store but not feeling optimistic.

May be we write an open letter.

This is also a typical thing how big companies create a set of "community" without being responsible for the support.

It's a good trick, to do so.

OK open letter or not ?

Best regards

Frank

P.S. I have a long list with 30 positions all making problems on the newest OSX.