Music keeps pausing / skipping since updating to iOS11

Ever since I updated to iOS11 (specifically, I'm on 11.0.3 right now) on my iPhone7, my use of Spotify has been completely messed up. The music will just randomly pause or skip to some random place in the song. Sometimes it works fine, and sometimes it will do this so frequently that it's unusable. There seems to be some correlation with movement. For example, it happens a lot when I first stick my phone in my pocket. Sometimes instead of just pausing it will cause Apple Music to start playing. (When this especially annoying feature kicks in, I can usually get rid of it by rebooting.) Often, none of my earbud controls will work, or if they do, the pause button will cause Apple Music to start playing. This is almost certainly an iOS11 issue rather than a Spotify issue because not only did the problem start exactly when I updated, but I noticed that the problem affects apps other than Spotify (though Spotify is the app I used the most by far). Please fix this, because I'm at my wits end. I'm highly tempted to just nuke the phone completely and start fresh.

iPhone 7, iOS 11.0.3

Posted on Oct 25, 2017 8:44 PM

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143 replies

Feb 8, 2018 12:46 PM in response to DL78

This is absolutely infuriating. My phone will play music for 3-5 seconds, pause, play, and pause etc. I have even had problems with it when I am connected to a bluetooth speaker where it will just randomly disconnect. I have had this problem ever since I updated my iPhone 7 to IOS 11. I have been patiently waiting for the updates to fix this problem to no avail. I have quite a long commute to work and without being able to play music on my phone it is extremely frustrating. I have tried every possible solution I can think of. Restarting device, redownloading apps, using different music apps, and everything in between. This is absolutely unacceptable. I have been a loyal Apple customer for many years now and own multiple Apple products. This awful ordeal has left such a sour taste in my mouth that I will no longer be purchasing any Apple products if this is really how they approach situations like this. Simply blaming the apps or anything else as a scape-goat because heaven-forbid there is a problem with their updated software.

Apr 25, 2018 12:00 PM in response to DL78

We’re almost halfway into 2018 and the problem persists. This started happening to me about a week ago. Audio glitches, skipping, pausing for no reason. I spend 8 hours a day listening to music and podcasts at work with my iPhone 7. This is absolute ****. Usually I can fix the problem (only for it to happen a thousand times again) by unplugging my headphones and replugging them. But if I’m listening to music on speaker there’s no way to fix this. I have iOS 11.3. I’m going to update to 11.3.1 and see if anything happens.

Jul 20, 2018 11:56 AM in response to DL78

I have a 2012 MB and starting experiencing this same issue on my iphone 7/ios 11. After several exhausting months of going back and forth with MB, purchasing a new Bluetooth antennae for my car, MB giving me a new phone (thinking it was my phone) they finally escalated the issue to Germany. I was later informed that my year car only supports iphones through 6S and ios 9. It's on MB's website. ***** you pay all of this money for cars and within 5-6 years, they can't stay up to date with advancing technology.

Jul 30, 2018 1:42 PM in response to 55fredericky

Also have this problem with iTunes Music on iOS 11.4.1 - click play & it then immediately pauses play. Have tried soft / hard resets, closed down all other apps but nothing fixes it.


Could try uninstalling/installing I suppose but this will lose all downloads to.


Also pay monthly sub for Apple Music so will be claiming refund until this gets fixed.

Aug 23, 2018 9:50 AM in response to DL78

this has been happening to me as well. i cant get through my commute without a podcast skipping, restarting, fast forwarding at least 15 times. (i understand how bratty that can sound) but....... its so annoying and it makes me want to give up on iphones. unfortunately i believe it is the lightening jack. it is not at all as good of a headphone jack and gets messed up really easily, especially when walking around, which is like, the point of listening on your iphone... you're on the go! i do not want to switch to the earbuds as i use my headphones for my work computer and the gym machines everyday that will obviously not connect to my earbuds. please apple... stop being jerks. stop making everyone live in your world and upgrade to things that are only compatible to your products. make a better headphone jack.

Nov 15, 2017 7:55 PM in response to jade Lamarche

Nope. It's still driving me insane. I really wish Apple would deal with this. It's a horrible glitch. Maybe if more people complain about it here, they'll do something.


Possibly worth mentioning: After updating to 11.1, I have not experienced the problem of Apple Music randomly starting up. But the skipping around still happens. Sometimes I can listen normally, but once the skipping starts, it keeps happening.

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Music keeps pausing / skipping since updating to iOS11

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