Sleep Wake Failure: Reboots only after upgrading to High Sierra

I have spent the last month dealing with the sleep wake failure ordeal.


When High Sierra was released I took the upgrade like I always do. When my iMac goes to sleep I will be in the other room and can hear my system rebooting. The startup sound plays twice. Then the apple logo appears on the screen with and progress bar (as if something were installing) Once High Sierra starts it displays a message "Your computer was restarted because of a problem. "Sleep Wake Failure"


I have contacted Apple support on several occasions with no luck.

I have unplugged the cord - removed it from the computer for 15 seconds to reset the smc

I have reset the NVRAM

I have backed up my system using time machine and used disk utility on internet recovery to erase my iMac

I have done a fresh install of Mac OS (High Sierra) with Time Machine backup and a separate time without a backup

I have started in safe mode

Mac OS High Sierra 11.0.3

Even after doing all these tasks my iMac still reboots when in sleep mode.


I have had my iMac for several years and this has never happened before. Now it cant stop happening.


Any help would be greatly appreciated.

iMac, iOS 11.0.3

Posted on Oct 27, 2017 9:43 AM

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Posted on Jan 23, 2018 9:36 PM

I found that having "power nap" set on seemed to be the heart of my sleep-reboot issue. I didn't have the problem under HS until I turned power nap on and the problem ended when I turned power nap back off.

198 replies

Mar 1, 2018 6:56 AM in response to McBeave

I had never had any issues like this until I upgraded to High Sierra and then it was persistent.


Somewhere, I saw a reference to the possibility that it could be related to VPN software, which struck a chord because I had just recently installed Cisco's AnyConnect Secure Mobility Client. So I uninstalled that app, and the issue went away. Then I reinstalled the app, expecting the issue to return, but it has not returned and it's been 2 or 3 weeks.


I suspect that won't help the majority of users, but I thought I'd share it in case it helps a few.

Feb 19, 2018 1:10 AM in response to Tom Robbrecht

Hello Tom,


Could you, please, check if your Power Nap (PN) option in the Energy Saver settings panel has been enabled. In a parallel thread at:


Sleep Wake Failure with High Sierra 10.13.2


there has been a discussion which suggests that with PN enabled the computer, may not go to sleep at all, which may appear as not spontaneous reboots and Sleep Wake Failures (SWF).


I would be more than happy if it turns out that the SWF problem has been resolved for good in your computer, but it might help others to know if there could be any link with the PN setting.


Thank you.

Jan 2, 2018 8:55 AM in response to Pitt71

Not clear whether Apple Cares or not but it does appear Apple is not moving very fast to fix the problem.

Since I have an iMac I have decided to not use sleep, set up this up in energy saver by saying sleep never.

The screen and the hard disk will still power down but the computer will not sleep so it always comes up immediately.

I am told by a friend who does this for other reasons that the power consumption is very low in this mode and I believe it.

Jan 22, 2018 5:02 PM in response to Jan_b_300

Here is my tale.


I have MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports) purchased in early February 2017.


After multiple failures to wake which was at the end not helped by NVRAM or SMC resets I took the computer to my local Apple Store. They were unable to get the computer to function and they accepted it for repair under warranty. When I got it back they had replaced the main board, the battery and the display; basically everything. The computer came back with MacOS 10.12.6 installed. Before I reinstalled ANY of my software the computer began to show Sleep Wake Failure. I now have turned off sleep and that is how I will continue to operate so that I can salvage some of my investment in this machine.


My first Mac was a 128K Macintosh. This MacBook Pro will be my last Apple computer. As demonstrated by this support thread and my own experience, Apple has multiple software and hardware problems with its current generation Macs and it is clear that they are both unwilling and more importantly UNABLE to fix these problems.

Feb 5, 2018 9:06 PM in response to McBeave

Adding on so that maybe Apple notices how many people are having this issue and does something about it...


Mid 2015 MacBook Pro on 10.11.6.


I don't think it's an OS issue, necessarily, but a hardware one as I have a Mid 2011 MacBook Pro that has been on everything from 10.7 up to 10.12 and it does NOT have this issue. It seems to be common to 2015 models as I have googled this issue and that one seems to show up the most.


This happens about once a week fairly reliably on the same day. Why the same day? Because that's the only day I remove it from being plugged in and take it elsewhere with me. It goes from a desk where it is attached to 2 external monitors and uses a USB Ethernet adapter for internet and then to another desk where it uses the wireless (the WiFi is turned OFF when it's at the first desk and is only turned ON after I log in at the second) and does not connect to any external monitors. In transport from one desk to the other, it is asleep. It does not reboot right away. Rather, it seems to reboot randomly anywhere from a couple hours after being moved to 12 or so. Usually this happens without my having interacted with it at all during this time. Just now, after not having touched the computer since I moved it at around 4:30PM today, it rebooted itself while sitting here with the lid closed and (supposedly) asleep.


This is a continued annoyance. I would also like to note that the rest of the week, as the computer sits in the same spot and is put to sleep rather than shut down every day, it doesn't reboot.


The reasons given for the reboots each time is sleep/wake failure. The usual fixes of resetting things doesn't do it. As it's happening on different versions of macOS, I don't think it's necessarily an OS issue, especially given that my 2011 MacBook Pro is not having this problem (it has other issues which I think I can attribute to the OS that amount to the Mac version of blue screening (something it never did pre-10.10), but that's neither here nor there since it's not a "sleep/wake failure" error...)

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Sleep Wake Failure: Reboots only after upgrading to High Sierra

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