Suddenly, the following Mac apps won't open from the dock: finder, app store, calendar, mail, textedit. I've tried re-booting the machine, trashing the preferences for the specific apps, restoring the prefs from an earlier Time Machine back up. No luck.
Any ideas how to fix this gratefully received.
MacBook Pro (Retina, 15-inch, Late 2013), 10.13.1
I would do this first:
open the apple menu, select Forcequit, select Finder, then choose "Relaunch Finder" (this also relaunches the Dock).
If that does not solve it, restart the mac while holding the Shift key (Safe Mode), it will be slow, login, see how the Dock behaves in there. Then restart normal.
I would do this first:
open the apple menu, select Forcequit, select Finder, then choose "Relaunch Finder" (this also relaunches the Dock).
If that does not solve it, restart the mac while holding the Shift key (Safe Mode), it will be slow, login, see how the Dock behaves in there. Then restart normal.
This is a "bad" list, even more with HighSierra.
a lot of rubbish from the past is still there, and a lot of incompatible items.
There are two ways to go about this:
- format the drive and install MacOs on a clean drive, after that download a compatible version of the software you want to have and install that. OR
- clean the whole thing, update incompatible software and when there is no compatible version yet, uninstall it.
assuming you want to clean up:
1. in the etrecheck list use the "cleanup" buttons.
2. SystemPreferences->Users&Groups->LoginItems: remove all entries in the list, with the minus sign underneath. (all too old, or not compatible). Then restart.
3. SystemPreferences:
CTL+click Macaroni uninstall/Remove
CTL+click Flip4Mac remove (it is no longer serviced and all codecs are in all modern players integrated).
CTL+click MacFuse (too old, does not work) uninstall/remove.
4. Safari->Preferences->Extensions: uninstall all extensions, you may later install either Adblock or Ublock.
5. MacintoshHD->Library->InternetPlug-ins: delete all, except: Quicktime and the two Flashplayer plugins (the rest is s**t or too old).
6. uninstall copycliphelper, find a new copyclip in the Appstore (e.g. Flycut).
7. uninstall LittleSnitch, Protech.
8. Now restart again. This is not all, but I prefer to have a new etrecheck list after this: then we are doing some more things: unclear if you have a compatible version of Microsoft Office (I doubt it) and we have to correct the hosts file because that is "compromised" heavily.
Lex
What happens when you try to open them from the Dock?
Will they open if you double-click them in the Applications folder?
Does this behavior persist in a different user account, e.g., Guest?
Does this behavior persist after starting up in Safe Mode?
Might as well try resetting the System Management Controller and resetting NVRAM and PRAM while you are fooling around with all this.
then it is something in your "normal" account only.
please make an etrecheck list and post it here.
etrecheck.com
something weird in your latest etrecheck list: a lot of apps are started hidden in the LoginItems list !!
you don't see them but they are running all the time: no wonder that you can not start them from the Dock: they are already running , and you can just open a new window for Mail from the Dock since it is already running and the same for the other icons!
I wonder what is causing this. Can you do following:
in Finder go to the menu GO, then select Go to Folder, type
/private/etc/hosts
in the goto field, it will show you the hosts file, CTL+click and select copy, copy to the desktop.
Then select the desktop hosts file and open it with textedit, select all in Textedit and copy it. Paste it here in your answer.
Lex
So your hosts file is quite suggestive: it looks like there once was hacked Adobe stuff on your mac, or one or more false keys were used (key generators often protect the install by blocking access to Adobe (in this case) to avoid uncovering by Adobe). Alternatively you may have downloaded the software from an unsafe source (some "aggregate" sites), or by torrents.
If you delete everything in the hosts file below the "fe80::1%lo0 localhost" line, the hacked Adobe software is uncovered to Adobe. So you have to make sure that you uninstall everything Adobe on your mac before you correct the hosts file. Installing new software downloaded on the Adobe website with a new key, may come over the old remnants. So I come back to my first post, and I advise a clean install (the first option I mentioned).
Lex
So Calculator launches from the Applications folder? Have you tried removing its icon from the dock (quit the application, control-click its icon and select Options>remove from dock) then putting it back in the dock (either drag its icon from the application folder to the dock or launch the application then control-click, Options>keep in dock)?
OK, done all that - thanks. Office version is version 15.39 but there's also a copy of 2011 version on there. Here's the latest Etrecheck file:
EtreCheck version: 3.4.6 (460)
Report generated 2017-11-05 17:25:21
Download EtreCheck from https://etrecheck.com
Runtime: 2:15
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
apps not launching from dock
Hardware Information:ⓘ
MacBook Pro (Retina, 15-inch, Late 2013)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro11,3
1 2.6 GHz Intel Core i7 (i7-4960HQ) CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Handoff/Airdrop2: supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 45
iCloud Quota: 72.66 GB available
Video Information:ⓘ
Intel Iris Pro - VRAM: 1536 MB
NVIDIA GeForce GT 750M - VRAM: 2 GB
Color LCD 2880 x 1800
EF190a 1440 x 900 @ 60 Hz
S22D300 1920 x 1080 @ 60 Hz
Disk Information:ⓘ
APPLE SSD SM1024F disk0: (1 TB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [APFS Container]: 1.00 TB
USB Information:ⓘ
USB30Bus
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Logitech Logitech USB Speaker
USB2.0 Hub
EPSON EPSON Scanner 010F
Western Digital Elements 10B8
Elements 10B8 disk2: (2 TB)
EFI (disk2s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
time machine (disk2s2 - Case-sensitive Journaled HFS+) /Volumes/time machine : 2.00 TB (49.35 GB free)
USB2.0 External Mass Storage Device
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Virtual disks:ⓘ
Macintosh HD (disk1s1 - APFS) / [Startup]: 1.00 TB (368.92 GB free)
Physical disk: disk0s2 1.00 TB (368.92 GB free)
(disk1s2) <not mounted> [Preboot]: 1.00 TB
Physical disk: disk0s2 1.00 TB
(disk1s3) <not mounted> [Recovery]: 1.00 TB
Physical disk: disk0s2 1.00 TB
(disk1s4) /private/var/vm [VM]: 1.00 TB
Physical disk: disk0s2 1.00 TB
Time Machine Backups (disk3s2 - Case-sensitive Journaled HFS+) /Volumes/Time Machine Backups : 2.95 TB (1.86 TB free)
Physical disk: Disk Image 2.95 TB (1.86 TB free)
System Software:ⓘ
macOS High Sierra 10.13.1 (17B48) - Time since boot: less than an hour
Configuration files:ⓘ
/etc/hosts - Count: 95
Gatekeeper:ⓘ
Mac App Store and identified developers
Kernel Extensions:ⓘ
/Applications/VMware Fusion.app
[not loaded] com.vmware.kext.vmci (8.5.8) [Lookup]
[not loaded] com.vmware.kext.vmioplug.15.2.1 (8.5.8) [Lookup]
[not loaded] com.vmware.kext.vmnet (8.5.8) [Lookup]
[not loaded] com.vmware.kext.vmx86 (8.5.8) [Lookup]
/Library/Extensions
[not loaded] at.obdev.nke.LittleSnitch (3.3 - SDK 10.8) [Lookup]
/System/Library/Extensions
[not loaded] com.quark.driver.Tether (1.1.0d3 - SDK 10.4) [Lookup]
[loaded] com.quark.driver.Tether64 (1.1.0d3 - SDK 10.6) [Lookup]
Startup Items:ⓘ
Macaroni: Path: /Library/StartupItems/Macaroni
ProTec6b: Path: /Library/StartupItems/ProTec6b
Startup items no longer function in OS X Yosemite or later
System Launch Agents:ⓘ
[not loaded] 8 Apple tasks
[loaded] 178 Apple tasks
[running] 103 Apple tasks
System Launch Daemons:ⓘ
[failed] com.apple.postfix.master.plist (? ? ? - installed 2017-09-21)
[failed] org.postfix.master.plist (Apple, Inc. - installed 2017-09-21)
[not loaded] 33 Apple tasks
[loaded] 186 Apple tasks
[running] 109 Apple tasks
Launch Agents:ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-04-15) [Lookup]
[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-06-15) [Lookup]
[loaded] com.adobe.CS5ServiceManager.plist (? 40cdc1ff 21868ea0 - installed 2010-08-24) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]
Launch Daemons:ⓘ
[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-04-15) [Lookup]
[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-28) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 275a427a - installed 2017-10-20) [Lookup]
[loaded] com.apple.aelwriter.plist (Apple, Inc. - installed 2010-12-12)
[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-09-26)
[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-10-11) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]
[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-08-15) [Lookup]
[loaded] com.rogueamoeba.instanton-agent.plist (Rogue Amoeba Software, LLC - installed 2014-10-27) [Lookup]
User Launch Agents:ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-04-15) [Lookup]
[loaded] com.adobe.ARM.[...].plist (? 5c76f5f6 1c9bb8a9 - installed 2015-10-18) [Lookup]
[running] com.c-command.SpamSieve.LaunchAgent.plist (C-Command Software, LLC - installed 2017-08-24) [Lookup]
[loaded] com.cisco.videoguard7.plist (Shell Script c8b7826e - installed 2017-09-21)
[loaded] com.cisco.videoguard7.uninstall.plist (Shell Script d7a39e78 - installed 2017-09-21)
[loaded] com.cisco.videoguard8.plist (Shell Script e4704a32 - installed 2017-09-26)
[loaded] com.cisco.videoguard8.uninstall.plist (Shell Script a2811b0 - installed 2017-09-26)
[running] com.cisco.videoguardmonitor.plist (Shell Script 67e21801 - installed 2017-09-26)
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]
User Login Items:ⓘ
(null) SMLoginItem - Hidden (Apple, Inc. - installed 2014-12-05)
(/Applications/Color Picker.app/Contents/Library/LoginItems/Color Picker Launcher.app)
Internet Plug-ins:ⓘ
FlashPlayer-10.6: 27.0.0.183 (installed 2017-10-25) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-09-21)
Flash Player: 27.0.0.183 (installed 2017-10-25) [Lookup]
VLC Plugin: 1.0.1 (installed 2009-11-01) [Lookup]
JavaAppletPlugin: 15.0.1 (installed 2014-09-18) Check version
User internet Plug-ins:ⓘ
fbplugin_1_0_3: Unknown (installed 2010-02-26) [Lookup]
Safari Extensions:ⓘ
[not loaded] Firebug Lite for Safari - Slice Factory - http://www.slicefactory.com (installed 2011-12-08)
3rd Party Preference Panes:ⓘ
Flash Player (installed 2017-10-20) [Lookup]
Time Machine:ⓘ
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 1.00 TB Disk used: 631.43 GB
Destinations:
time machine [Local]
Total size: 2.00 TB
Total number of backups: 87
Oldest backup: 15/06/2016, 08:41
Last backup: 05/11/2017, 15:09
Size of backup disk: Adequate
Backup size 2.00 TB > (Disk used 631.43 GB X 3)
bavaria [Network]
Total size: 2.95 TB
Total number of backups: 47
Oldest backup: 12/06/2017, 22:09
Last backup: 04/11/2017, 13:49
Size of backup disk: Adequate
Backup size 2.95 TB > (Disk used 631.43 GB X 3)
Top Processes by CPU:ⓘ
28% kernel_task
20% assistantd
7% WindowServer
6% mds
4% Finder
Top Processes by Memory:ⓘ
1.31 GB kernel_task
414 MB mds_stores
406 MB WindowServer
322 MB Mail
218 MB com.apple.WebKit.WebContent
Top Processes by Network Use:ⓘ
Input Output Process name
256 MB 130 MB kernel_task
219 KB 394 KB com.apple.WebKit.Networking
105 KB 72 KB mDNSResponder
8 KB 16 KB apsd
10 KB 3 KB Mail
Top Processes by Energy Use:ⓘ
27.78 Finder
14.82 WindowServer
3.62 Mail
3.48 mds_stores
Virtual Memory Information:ⓘ
10.30 GB Available RAM
6.26 GB Free RAM
5.70 GB Used RAM
4.04 GB Cached files
0 B Swap Used
Software installs (last 30 days):ⓘ
Blackmagic DaVinci Resolve: 14.0.1 (installed 2017-10-09)
Adobe Flash Player: (installed 2017-10-10)
Adobe Pepper Flash Player: (installed 2017-10-10)
Microsoft AutoUpdate: (installed 2017-10-11)
Microsoft Excel for Mac: (installed 2017-10-12)
Microsoft Word for Mac: (installed 2017-10-12)
Microsoft PowerPoint for Mac: (installed 2017-10-12)
Adobe Flash Player: (installed 2017-10-16)
Adobe Pepper Flash Player: (installed 2017-10-16)
Adobe Flash Player: (installed 2017-10-25)
Adobe Pepper Flash Player: (installed 2017-10-25)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events):ⓘ
2017-11-05 17:16:47 ARDAgent.app Crash [Open]
Cause: Could not establish connection to coreservicesd. Err=5.
abort() called
2017-11-05 17:15:17 Last shutdown cause: 3 - Hard shutdown
2017-11-05 17:12:49 iTrash.app Crash [Open]
2017-11-05 16:44:48 AdobeGCClient.app Crash [Open]
Cause: LaunchServices: registering extension point com.apple.textinputmethod-services at URL file:///System/Library/Frameworks/InputMethodKit.framework/
2017-11-05 16:37:37 accountsd Crash [Open]
Cause: *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSPlaceholderArray initWithObjects:count:]: attempt to insert nil object from objects[0]'
terminating with uncaught exception of type NSException
abort() called
2017-11-05 13:48:18 cloudd Crash [Open]
Cause: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Path /Users/*/Library/Caches/*/MMCS deleted/renamed, crashing.'
terminating with uncaught exception of type NSException
abort() called
2017-11-05 12:07:25 Mail.app Crash [Open]
Cause: *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[NSTableRowView setRowStyle:]: unrecognized selector sent to instance 0x60c0001aca20'
terminating with uncaught exception of type NSException
abort() called
2017-11-04 18:12:25 com.apple.WebKit.WebContent High CPU use [Open] [Details]
2017-11-04 10:48:11 com.apple.WebKit.Databases High CPU use [Open] [Details]
Files deleted by EtreCheck:ⓘ
2017-11-05 17:21:55 - ~/Library/LaunchAgents/com.akamai.client.plist - Unknown
2017-11-05 17:21:55 - ~/Library/LaunchAgents/com.tastyapps.SpiceRack.plist - Unknown
2017-11-05 17:22:08 - /Library/LaunchDaemons/com.geeNian.ShellExt.Daemon.plist - Unknown
The same behaviour in the Safe Mode??
I've just trashed the Cisco videogard stuff from home>LaunchAgents
It is usually best to use uninstallers if they are present than trashing the folders. Some process might be causing grief. You can check that via Activity Monitor. Have you restarted; I would. Also, run etrecheck again to see how successful you really were with the trashing of files.
Does Calculator run in the other user account?
My only guess at this point is that something you have installed hosed up your computer - or at least your current user account - fairly well. That bomgar stuff and the cleverfiles stuff are suspects, I suppose. It is possible that this software is not compatible with your operating system (High Sierra).
Yes. Have tried all the above fixes but to no avail. However, when I log in as a guest user, the apps launch as normal.
mac apps won't open from dock
