mac apps won't open from dock

Suddenly, the following Mac apps won't open from the dock: finder, app store, calendar, mail, textedit. I've tried re-booting the machine, trashing the preferences for the specific apps, restoring the prefs from an earlier Time Machine back up. No luck.


Any ideas how to fix this gratefully received.

MacBook Pro (Retina, 15-inch, Late 2013), 10.13.1

Posted on Nov 5, 2017 3:57 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 5, 2017 4:32 AM

I would do this first:

open the apple menu, select Forcequit, select Finder, then choose "Relaunch Finder" (this also relaunches the Dock).

If that does not solve it, restart the mac while holding the Shift key (Safe Mode), it will be slow, login, see how the Dock behaves in there. Then restart normal.

39 replies

Nov 5, 2017 5:33 AM in response to CT

What happens when you try to open them from the Dock?


Nothing. I can open a Mail window by keeping the dock icon pressed and selecting 'new viewer window'


Will they open if you double-click them in the Applications folder?


Nothing.


Does this behavior persist in a different user account, e.g., Guest?


Will test and report back


Does this behavior persist after starting up in Safe Mode?


will test and report back


Might as well try resetting the System Management Controller and resetting NVRAM and PRAM while you are fooling around with all this.


Will test and report back.


Thanks for your response.

Nov 5, 2017 7:47 AM in response to Lexiepex

EtreCheck version: 3.4.6 (460)

Report generated 2017-11-05 15:46:58

Download EtreCheck from https://etrecheck.com

Runtime: 2:33

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.


Problem: Apps are crashing

Description:

Mac apps won’t launch from dock


Hardware Information:

MacBook Pro (Retina, 15-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,3

1 2.6 GHz Intel Core i7 (i7-4960HQ) CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 45

iCloud Quota: 72.66 GB available


Video Information:

Intel Iris Pro - VRAM: 1536 MB

NVIDIA GeForce GT 750M - VRAM: 2 GB

Color LCD 2880 x 1800

EF190a 1440 x 900 @ 60 Hz

S22D300 1920 x 1080 @ 60 Hz


Disk Information:

APPLE SSD SM1024F disk0: (1 TB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [APFS Container]: 1.00 TB


USB Information:

USB30Bus

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Logitech Logitech USB Speaker

USB2.0 Hub

EPSON EPSON Scanner 010F

Western Digital Elements 10B8

Elements 10B8 disk2: (2 TB)

EFI (disk2s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

time machine (disk2s2 - Case-sensitive Journaled HFS+) /Volumes/time machine : 2.00 TB (42.61 GB free)

USB2.0 External Mass Storage Device


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

Macintosh HD (disk1s1 - APFS) / [Startup]: 1.00 TB (371.70 GB free)

Physical disk: disk0s2 1.00 TB (371.70 GB free)

(disk1s2) <not mounted> [Preboot]: 1.00 TB

Physical disk: disk0s2 1.00 TB

(disk1s3) <not mounted> [Recovery]: 1.00 TB

Physical disk: disk0s2 1.00 TB

(disk1s4) /private/var/vm [VM]: 1.00 TB

Physical disk: disk0s2 1.00 TB

Time Machine Backups (disk3s2 - Case-sensitive Journaled HFS+) /Volumes/Time Machine Backups : 2.95 TB (1.86 TB free)

Physical disk: Disk Image 2.95 TB (1.86 TB free)


System Software:

macOS High Sierra 10.13.1 (17B48) - Time since boot: less than an hour


Configuration files:

/etc/hosts - Count: 95


Gatekeeper:

Mac App Store and identified developers


Clean up:

/Library/LaunchAgents/at.obdev.LittleSnitchUIAgent.plist

/Library/Little Snitch/Little Snitch Agent.app/Contents/MacOS/Little Snitch Agent

Executable not found!

/Library/LaunchAgents/com.bomgar.bomgar-scc-sdcust-login-drone-1276269975.plist

/Users/[redacted]/Bomgar Support Customer Client 20100611-162615.app/Contents/MacOS/bomgar-scc -drone -nodockicon

Executable not found!

/Library/LaunchDaemons/at.obdev.littlesnitchd.plist

/Library/Little Snitch/Little Snitch Daemon.bundle/Contents/MacOS/Little Snitch Daemon

Executable not found!

/Library/LaunchDaemons/com.bomgar.bomgar-scc-1276269975.plist

/Library/LaunchDaemons/.com.bomgar.bomgar-scc-1276269975.helper/mac_service_hel per.sh com.bomgar.bomgar-scc-1276269975 /Users/[redacted]/Bomgar Support Customer Client 20100611-162615.app/Contents/MacOS/bomgar-scc -service:run

Executable not found!

/Library/LaunchDaemons/com.geeNian.ShellExt.Daemon.plist

/Applications/OpenDrive.app/Contents/Resources/OpenDriveShellExtension.app/Cont ents/MacOS/OpenDriveShellExtension

Executable not found!

~/Library/LaunchAgents/com.akamai.client.plist

/Applications/Akamai/loader.pl

Executable not found!

~/Library/LaunchAgents/com.tastyapps.SpiceRack.plist

~/Library/Application Support/SpiceRack/SpiceRack.app/Contents/MacOS/SpiceRack

Executable not found!

7 orphan files found. [Clean up]


Kernel Extensions:

/Applications/VMware Fusion.app

[not loaded] com.vmware.kext.vmci (8.5.8) [Lookup]

[not loaded] com.vmware.kext.vmioplug.15.2.1 (8.5.8) [Lookup]

[not loaded] com.vmware.kext.vmnet (8.5.8) [Lookup]

[not loaded] com.vmware.kext.vmx86 (8.5.8) [Lookup]


/Library/Extensions

[not loaded] at.obdev.nke.LittleSnitch (3.3 - SDK 10.8) [Lookup]


/System/Library/Extensions

[not loaded] com.quark.driver.Tether (1.1.0d3 - SDK 10.4) [Lookup]

[loaded] com.quark.driver.Tether64 (1.1.0d3 - SDK 10.6) [Lookup]


Startup Items:

Macaroni: Path: /Library/StartupItems/Macaroni

ProTec6b: Path: /Library/StartupItems/ProTec6b

Startup items no longer function in OS X Yosemite or later


System Launch Agents:

[not loaded] 8 Apple tasks

[loaded] 173 Apple tasks

[running] 108 Apple tasks


System Launch Daemons:

[not loaded] 33 Apple tasks

[loaded] 183 Apple tasks

[running] 114 Apple tasks


Launch Agents:

[failed] at.obdev.LittleSnitchUIAgent.plist (? a6b19277 0 - installed 2013-10-27) [Lookup] - /Library/Little Snitch/Little Snitch Agent.app/Contents/MacOS/Little Snitch Agent: Executable not found!

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-04-15) [Lookup]

[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-06-15) [Lookup]

[loaded] com.adobe.CS5ServiceManager.plist (? 40cdc1ff 21868ea0 - installed 2010-08-24) [Lookup]

[not loaded] com.bomgar.bomgar-scc-sdcust-login-drone-1276269975.plist (? b2ebe7ff 0 - installed 2010-06-11) [Lookup] - /Users/[redacted]/Bomgar Support Customer Client 20100611-162615.app/Contents/MacOS/bomgar-scc: Executable not found!

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]


Launch Daemons:

[failed] at.obdev.littlesnitchd.plist (? 20da5761 0 - installed 2013-10-27) [Lookup] - /Library/Little Snitch/Little Snitch Daemon.bundle/Contents/MacOS/Little Snitch Daemon: Executable not found!

[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-04-15) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-28) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 275a427a - installed 2017-10-20) [Lookup]

[loaded] com.apple.aelwriter.plist (Apple, Inc. - installed 2010-12-12)

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-09-26)

[loaded] com.bomgar.bomgar-scc-1276269975.plist (? 9e03fd8d 0 - installed 2010-06-11) [Lookup] - /Library/LaunchDaemons/.com.bomgar.bomgar-scc-1276269975.helper/mac_service_hel per.sh: Executable not found!

[running] com.cleverfiles.cfbackd.plist (Justin Johnson - installed 2014-08-29) [Lookup]

[failed] com.geeNian.ShellExt.Daemon.plist (? 88249052 0 - installed 2013-08-30) [Lookup] - /Applications/OpenDrive.app/Contents/Resources/OpenDriveShellExtension.app/Cont ents/MacOS/OpenDriveShellExtension: Executable not found!

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-10-11) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-08-15) [Lookup]

[loaded] com.rogueamoeba.instanton-agent.plist (Rogue Amoeba Software, LLC - installed 2014-10-27) [Lookup]


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-04-15) [Lookup]

[loaded] com.adobe.ARM.[...].plist (? 5c76f5f6 1c9bb8a9 - installed 2015-10-18) [Lookup]

[failed] com.akamai.client.plist (? fd9a0555 0 - installed 2010-07-06) [Lookup] - /Applications/Akamai/loader.pl: Executable not found!

[running] com.c-command.SpamSieve.LaunchAgent.plist (C-Command Software, LLC - installed 2017-08-24) [Lookup]

[loaded] com.cisco.videoguard7.plist (Shell Script c8b7826e - installed 2017-09-21)

[loaded] com.cisco.videoguard7.uninstall.plist (Shell Script d7a39e78 - installed 2017-09-21)

[loaded] com.cisco.videoguard8.plist (Shell Script e4704a32 - installed 2017-09-26)

[loaded] com.cisco.videoguard8.uninstall.plist (Shell Script a2811b0 - installed 2017-09-26)

[running] com.cisco.videoguardmonitor.plist (Shell Script 67e21801 - installed 2017-09-26)

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]

[failed] com.tastyapps.SpiceRack.plist (? 611eac13 0 - installed 2010-11-13) [Lookup] - ~/Library/Application Support/SpiceRack/SpiceRack.app/Contents/MacOS/SpiceRack: Executable not found!


User Login Items:

Safari Application

(/Applications/Safari.app)

Keychain Access Application - Hidden

(/Applications/Utilities/Keychain Access.app)

Adobe InDesign CC Application - Hidden

(/Applications/Adobe InDesign CC/Adobe InDesign CC.app)

Mail Application

(/Applications/Mail.app)

Adobe Photoshop CC Application - Hidden

(/Applications/Adobe Photoshop CC/Adobe Photoshop CC.app)

(null) SMLoginItem - Hidden (Apple, Inc. - installed 2014-12-05)

(/Applications/Color Picker.app/Contents/Library/LoginItems/Color Picker Launcher.app)

CopyClipHelper SMLoginItem - Hidden (Apple, Inc. - installed 2016-12-10)

(/Applications/CopyClip.app/Contents/Library/LoginItems/CopyClipHelper.app)


Internet Plug-ins:

JavaAppletPlugin: 15.0.1 (installed 2014-09-18) Check version

Unity Web Player: UnityPlayer version 2.1.0f5 (installed 2009-10-22) [Lookup]

OfficeLiveBrowserPlugin: 12.2.3 (installed 2009-10-20) [Lookup]

Flip4Mac WMV Plugin: 3.3.8.1 (installed 2017-09-21) [Lookup]

NP_2020Player_WEB: 5.0.94.0 (installed 2011-10-26) [Lookup]

VLC Plugin: 1.0.1 (installed 2009-11-01) [Lookup]

AdobeAAMDetect: 3.0.0.0 (installed 2017-04-15) [Lookup]

FlashPlayer-10.6: 27.0.0.183 (installed 2017-10-25) [Lookup]

Silverlight: 5.1.50901.0 (installed 2016-11-22) [Lookup]

Musicnotes: 1.19.0 (installed 2011-08-05) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-09-21)

Flash Player: 27.0.0.183 (installed 2017-10-25) [Lookup]

iPhotoPhotocast: 7.0 (installed 2013-04-17)

NP_2020Player_IKEA: 5.0.94.1 (installed 2012-09-28) [Lookup]

SharePointBrowserPlugin: 14.7.7 (installed 2017-10-05) [Lookup]

GarminGpsControl: 2.6.4.0 Release (installed 2009-10-22) [Lookup]

PepperFlashPlayer: 27.0.0.183 (installed 2017-10-25) [Lookup]

Scorch: Unknown (installed 2015-01-17) [Lookup]

DirectorShockwave: 11.6.3r633 (installed 2011-11-10) [Lookup]


User internet Plug-ins:

fbplugin_1_0_3: Unknown (installed 2010-02-26) [Lookup]


Safari Extensions:

[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-08-05)

[enabled] uBlock - Chris Aljoudi - https://chrismatic.io/ (installed 2015-08-19)

[enabled] Firebug Lite for Safari - Slice Factory - http://www.slicefactory.com (installed 2013-05-20)

[enabled] Facebook Cleaner - Sonny Fazio - http://sonstermedia.com (installed 2012-02-06)

[enabled] Facebook Improved - Lex Friedman - http://blog.lexfriedman.com (installed 2014-09-19)

[enabled] clea.nr Videos - A Cleaner Internet - http://clea.nr/ (installed 2015-09-30)


3rd Party Preference Panes:

Flash Player (installed 2017-10-20) [Lookup]

Flip4Mac WMV (installed 2017-09-21) [Lookup]

Macaroni (installed 2009-10-22) [Lookup]

MacFUSE (installed 2009-12-23) [Lookup]


Time Machine:

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 1.00 TB Disk used: 628.64 GB

Destinations:

time machine [Local]

Total size: 2.00 TB

Total number of backups: 90

Oldest backup: 08/06/2016, 00:06

Last backup: 05/11/2017, 15:09

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 628.64 GB X 3)


bavaria [Network]

Total size: 2.95 TB

Total number of backups: 47

Oldest backup: 12/06/2017, 22:09

Last backup: 04/11/2017, 13:49

Size of backup disk: Adequate

Backup size 2.95 TB > (Disk used 628.64 GB X 3)


Top Processes by CPU:

18% kernel_task

11% WindowServer

7% mdworker

7% mdworker

5% mdworker


Top Processes by Memory:

1.26 GB kernel_task

474 MB WindowServer

414 MB Adobe Photoshop CC

406 MB Safari

351 MB Adobe InDesign CC


Top Processes by Network Use:

Input Output Process name

133 MB 52 MB kernel_task

180 KB 51 KB com.apple.WebKit.Networking

111 KB 99 KB mDNSResponder

8 KB 11 KB apsd

14 KB 3 KB Mail


Top Processes by Energy Use:

10.18 WindowServer

9.08 mdworker

8.42 mdworker

7.78 mdworker


Virtual Memory Information:

9.12 GB Available RAM

4.93 GB Free RAM

6.88 GB Used RAM

4.20 GB Cached files

0 B Swap Used


Software installs (last 30 days):

Blackmagic DaVinci Resolve: 14.0.1 (installed 2017-10-09)

Adobe Flash Player: (installed 2017-10-10)

Adobe Pepper Flash Player: (installed 2017-10-10)

Microsoft AutoUpdate: (installed 2017-10-11)

Microsoft Excel for Mac: (installed 2017-10-12)

Microsoft Word for Mac: (installed 2017-10-12)

Microsoft PowerPoint for Mac: (installed 2017-10-12)

Adobe Flash Player: (installed 2017-10-16)

Adobe Pepper Flash Player: (installed 2017-10-16)

Adobe Flash Player: (installed 2017-10-25)

Adobe Pepper Flash Player: (installed 2017-10-25)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-11-05 15:38:57 Last shutdown cause: 3 - Hard shutdown

2017-11-05 13:49:31 AdobeGCClient.app Crash [Open]

Cause: LaunchServices: registering extension point com.apple.textinputmethod-services at URL file:///System/Library/Frameworks/InputMethodKit.framework/

2017-11-05 13:48:18 cloudd Crash [Open]

Cause: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Path /Users/*/Library/Caches/*/MMCS deleted/renamed, crashing.'

terminating with uncaught exception of type NSException

abort() called

2017-11-05 12:07:25 Mail.app Crash [Open]

Cause: *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[NSTableRowView setRowStyle:]: unrecognized selector sent to instance 0x60c0001aca20'

terminating with uncaught exception of type NSException

abort() called

2017-11-04 18:12:25 com.apple.WebKit.WebContent High CPU use [Open] [Details]

2017-11-04 10:48:11 com.apple.WebKit.Databases High CPU use [Open] [Details]

Nov 5, 2017 10:30 AM in response to CT

Not all apps seem to have installers. Latest, after several re-starts: Mail now opens from Dock. Keychain Access opens from dock after I quit and relaunch it. Same with App Store. Calendar now won't open from dock or applications folder. Clearly something's awry...


EtreCheck version: 3.4.6 (460)

Report generated 2017-11-05 18:27:49

Download EtreCheck from https://etrecheck.com

Runtime: 2:29

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: No problem - just checking

Description:

apps not opening from dock


Hardware Information:

MacBook Pro (Retina, 15-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,3

1 2.6 GHz Intel Core i7 (i7-4960HQ) CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 45

iCloud Quota: 72.66 GB available


Video Information:

Intel Iris Pro - VRAM: 1536 MB

NVIDIA GeForce GT 750M - VRAM: 2 GB

Color LCD 2880 x 1800

EF190a 1440 x 900 @ 60 Hz

S22D300 1920 x 1080 @ 60 Hz


Disk Information:

APPLE SSD SM1024F disk0: (1 TB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [APFS Container]: 1.00 TB


USB Information:

USB30Bus

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Logitech Logitech USB Speaker

USB2.0 Hub

EPSON EPSON Scanner 010F

Western Digital Elements 10B8

Elements 10B8 disk2: (2 TB)

EFI (disk2s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

time machine (disk2s2 - Case-sensitive Journaled HFS+) /Volumes/time machine : 2.00 TB (49.35 GB free)

USB2.0 External Mass Storage Device


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

Macintosh HD (disk1s1 - APFS) / [Startup]: 1.00 TB (368.92 GB free)

Physical disk: disk0s2 1.00 TB (368.92 GB free)

(disk1s2) <not mounted> [Preboot]: 1.00 TB

Physical disk: disk0s2 1.00 TB

(disk1s3) <not mounted> [Recovery]: 1.00 TB

Physical disk: disk0s2 1.00 TB

(disk1s4) /private/var/vm [VM]: 1.00 TB

Physical disk: disk0s2 1.00 TB


System Software:

macOS High Sierra 10.13.1 (17B48) - Time since boot: less than an hour


Configuration files:

/etc/hosts - Count: 95


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Applications/VMware Fusion.app

[not loaded] com.vmware.kext.vmci (8.5.8) [Lookup]

[not loaded] com.vmware.kext.vmioplug.15.2.1 (8.5.8) [Lookup]

[not loaded] com.vmware.kext.vmnet (8.5.8) [Lookup]

[not loaded] com.vmware.kext.vmx86 (8.5.8) [Lookup]


/System/Library/Extensions

[not loaded] com.quark.driver.Tether (1.1.0d3 - SDK 10.4) [Lookup]

[loaded] com.quark.driver.Tether64 (1.1.0d3 - SDK 10.6) [Lookup]


System Launch Agents:

[not loaded] 8 Apple tasks

[loaded] 175 Apple tasks

[running] 106 Apple tasks


System Launch Daemons:

[failed] com.apple.postfix.master.plist (? ? ? - installed 2017-09-21)

[failed] org.postfix.master.plist (Apple, Inc. - installed 2017-09-21)

[not loaded] 33 Apple tasks

[loaded] 184 Apple tasks

[running] 111 Apple tasks


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-04-15) [Lookup]

[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-06-15) [Lookup]

[loaded] com.adobe.CS5ServiceManager.plist (? 40cdc1ff 21868ea0 - installed 2010-08-24) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]


Launch Daemons:

[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-04-15) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-28) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 275a427a - installed 2017-10-20) [Lookup]

[loaded] com.apple.aelwriter.plist (Apple, Inc. - installed 2010-12-12)

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-09-26)

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-10-11) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-08-15) [Lookup]

[loaded] com.rogueamoeba.instanton-agent.plist (Rogue Amoeba Software, LLC - installed 2014-10-27) [Lookup]


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-04-15) [Lookup]

[loaded] com.adobe.ARM.[...].plist (? 5c76f5f6 1c9bb8a9 - installed 2015-10-18) [Lookup]

[running] com.c-command.SpamSieve.LaunchAgent.plist (C-Command Software, LLC - installed 2017-08-24) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]


User Login Items:

Adobe InDesign CC Application - Hidden

(/Applications/Adobe InDesign CC/Adobe InDesign CC.app)

Flycut Application

(/Applications/Flycut.app)

Safari Application - Hidden

(/Applications/Safari.app)

Adobe Photoshop CC Application - Hidden

(/Applications/Adobe Photoshop CC/Adobe Photoshop CC.app)

Mail Application - Hidden

(/Applications/Mail.app)

iTunesHelper Application (Apple, Inc. - installed 2017-11-01)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

(null) SMLoginItem - Hidden (Apple, Inc. - installed 2014-12-05)

(/Applications/Color Picker.app/Contents/Library/LoginItems/Color Picker Launcher.app)


Internet Plug-ins:

FlashPlayer-10.6: 27.0.0.183 (installed 2017-10-25) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-09-21)

Flash Player: 27.0.0.183 (installed 2017-10-25) [Lookup]

VLC Plugin: 1.0.1 (installed 2009-11-01) [Lookup]

JavaAppletPlugin: 15.0.1 (installed 2014-09-18) Check version


User internet Plug-ins:

fbplugin_1_0_3: Unknown (installed 2010-02-26) [Lookup]


Safari Extensions:

[not loaded] Firebug Lite for Safari - Slice Factory - http://www.slicefactory.com (installed 2011-12-08)

[enabled] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2017-11-05)

[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-11-05)


3rd Party Preference Panes:

Flash Player (installed 2017-10-20) [Lookup]


Time Machine:

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 1.00 TB Disk used: 631.43 GB

Destinations:

time machine [Local]

Total size: 2.00 TB

Total number of backups: 87

Oldest backup: 15/06/2016, 08:41

Last backup: 05/11/2017, 15:09

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 631.43 GB X 3)


bavaria [Network]

Total size: 2.95 TB

Total number of backups: 47

Oldest backup: 12/06/2017, 22:09

Last backup: 04/11/2017, 13:49

Size of backup disk: Adequate

Backup size 2.95 TB > (Disk used 631.43 GB X 3)


Top Processes by CPU:

14% WindowServer

10% loginwindow

8% lsd

6% kernel_task

3% Finder


Top Processes by Memory:

1.12 GB kernel_task

677 MB Safari

506 MB Adobe Photoshop CC

374 MB WindowServer

350 MB Adobe InDesign CC


Top Processes by Network Use:

Input Output Process name

226 KB 76 KB com.apple.WebKit.Networking

93 KB 69 KB mDNSResponder

14 KB 5 KB cloudd

7 KB 12 KB apsd

8 KB 3 KB Mail


Top Processes by Energy Use:

18.98 WindowServer

4.38 Adobe Photoshop CC

3.38 Keychain Access

3.28 Safari


Virtual Memory Information:

9.25 GB Available RAM

5.68 GB Free RAM

6.75 GB Used RAM

3.57 GB Cached files

0 B Swap Used


Software installs (last 30 days):

Blackmagic DaVinci Resolve: 14.0.1 (installed 2017-10-09)

Adobe Flash Player: (installed 2017-10-10)

Adobe Pepper Flash Player: (installed 2017-10-10)

Microsoft AutoUpdate: (installed 2017-10-11)

Microsoft Excel for Mac: (installed 2017-10-12)

Microsoft Word for Mac: (installed 2017-10-12)

Microsoft PowerPoint for Mac: (installed 2017-10-12)

Adobe Flash Player: (installed 2017-10-16)

Adobe Pepper Flash Player: (installed 2017-10-16)

Adobe Flash Player: (installed 2017-10-25)

Adobe Pepper Flash Player: (installed 2017-10-25)

Flycut: 1.5 (installed 2017-11-05)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-11-05 18:22:32 Last shutdown cause: 3 - Hard shutdown

2017-11-05 18:22:21 Adobe Desktop Service.app Crash [Open]

Cause: objc_msgSend() selector name: retain

2017-11-05 17:16:47 ARDAgent.app Crash [Open]

Cause: Could not establish connection to coreservicesd. Err=5.

abort() called

2017-11-05 17:12:49 iTrash.app Crash [Open]

2017-11-05 16:44:48 AdobeGCClient.app Crash [Open]

Cause: LaunchServices: registering extension point com.apple.textinputmethod-services at URL file:///System/Library/Frameworks/InputMethodKit.framework/

2017-11-05 16:37:37 accountsd Crash [Open]

Cause: *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSPlaceholderArray initWithObjects:count:]: attempt to insert nil object from objects[0]'

terminating with uncaught exception of type NSException

abort() called

2017-11-05 13:48:18 cloudd Crash [Open]

Cause: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Path /Users/*/Library/Caches/*/MMCS deleted/renamed, crashing.'

terminating with uncaught exception of type NSException

abort() called

2017-11-05 12:07:25 Mail.app Crash [Open]

Cause: *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[NSTableRowView setRowStyle:]: unrecognized selector sent to instance 0x60c0001aca20'

terminating with uncaught exception of type NSException

abort() called

2017-11-04 18:12:25 com.apple.WebKit.WebContent High CPU use [Open] [Details]

2017-11-04 10:48:11 com.apple.WebKit.Databases High CPU use [Open] [Details]


Files deleted by EtreCheck:

2017-11-05 17:21:55 - ~/Library/LaunchAgents/com.akamai.client.plist - Unknown

2017-11-05 17:21:55 - ~/Library/LaunchAgents/com.tastyapps.SpiceRack.plist - Unknown

2017-11-05 17:22:08 - /Library/LaunchDaemons/com.geeNian.ShellExt.Daemon.plist - Unknown

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

mac apps won't open from dock

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