people cant hear me on calls on iphone x

Have been meaning to post this for a while - the issue is not the phone. It’s the flip case. When you fold it back, it covers the rear mic and the phone thinks your voice is the background noise (hence trying to cancel it out).

I have tried calling without folding the cover and multiple people confirmed my voice was crisp.

Had this exact same problem - everyone I spoke to on the phone would complain that they couldn’t hear me. I think I’ve found the fix - for me it was a ‘reduce background noise’ setting that was turned on in the iPhone X. I think at times it was thinking my voice was background noise and muffling it. Anyway, here’s how to turn it off:

Go to settings

General

Accessibility

Then scroll down to the ‘hearing’ subheading and look for ‘phone noise cancellation’. Mine was turned on. I turned it off and bam, prob solved!

Hope that helps.

Just reported version of this to Apple may help solve your problem or it may be completely wrong;

My 3rd phone all IOS 11.2 people I call report they have difficulty hearing me. If I switch to speaker phone they hear me perfectly. Many people have reported the same problem and some say turning off ‘phone noise cancellation’ improves the problem. When I speak into the phone holding it to my ear I fold back the apple folio case to behind the phone. This creates an air gap between the rear of the phone and the case. When I speak my voice is enhanced along the back of the phone in the gap directly to the rear camera microphone (the mic responsible for noise cancellation). This microphone detects my voice as noise and tries to cancel it out. The gap acts as a sound chamber linking directly to the noise cancelling microphone. Out of case a hand could cause same gap.

For me, I discovered the problem is my Tech21 case - the openings at the bottom are angled away fro the front - using a razor I carefully opened them up a little - totally solved the problem

Same here. I just exchanged my iPhone X for a second one and I am having the same issue. People can hear me on my speaker or in car play but not when I use the microphone normally. I have the wallet case by Apple and took my phone out of it and my voice quality improved.

My iphone X has done exactly the same thing. What annoys me is that the multi billion pound company who make such an expensive phone forgot to make the **** thing effective with the use of covers. Why would you not place the microphone where the mouth is? duh!!

Anyway as soon as I remove the **** case ( Also from Apple Store ) everyone can hear me without issue! I have tried your method fletch which has improved the sound but is not as clear as when I remove the case. Looks like wireless headsets are the way to go!

For me, the problem was the case (iPhone X Leather Folio). If I take off the case from my iphone everybody can hear me perfect.

The thing is that when you open the case and turn back the front of it so you can talk, the back small mic thinks (for some physical reason) that my voice is a noise and tries to eliminate part of it.

In summary, Apple has design a case for iPhoneX that cost 100€ and that is NOT suitable (unless that you talk without pulling completely back the front of the case, which it is very uncomfortable). My first iPhone, so far.. is not the experience that it was supposed to be..

The thing that I don’t know is some of you , even not using this case, have also problems.. If so, situation would be much worst for all of you guys ☹

I have had prople say they can’t understand me in a call and then a work colleague asked me if the phone was in a case to which I said yes, he said take it out of the case see if that works, it did. He said that’s much better I can hear and understand you now. I believe it’s bad placement of the phone mics by Apple. You would have thought Apple would have done a bit more testing on this - poor show by Apple I say... Now every time I make or receive a call I have to struggle and take my phone out of its case.

Turning off Phone Noise Cancellation under Accessibility in General Settings worked for me!!!

I had the same issue with my fathers iPhone X.

i bought a wallet case from eBay named Dulci.

Since day one the quality of his voice was terrible.

I tried several ways to resolve the problem.

Of course I tried the noise reduction ON or OFF but nothing.

Then I tried to remove the case when I had active call, and like magic the issue disappeard.

For helping you I have to mention the case does not cover any mic or any hardware but produce this issue without any visible problem.

I also switch to ROCK case during active call and with ROCK case on it there is no issue.

Now with my X i use not too much I hear complaints about the won’t hear me but not often.

I used two different cases one for ROCK and the other from Caseology Coastline series.

With Caseology I have the issue and after switch to ROCK no issue, but I have to say this is not a primary device.

After a week I will use the X as primary device and I will have a clean image about the issue.

Having carried out further test with the 3rd IPhone X replacement I can confirm that what I suspected is the cause of low volume calls in my case. Folding the folio back definitely lowers the volume for people receiving my calls. This must be due to the rear mic picking up an amplified voice by the void created as described above. If you have this problem try turning off noise cancelling or put a small piece of tape or your finger over the mic in between the lenses to see if it cures your problem. The phone and Apple folio case are therefore incompatible and this may be the case for other folio cases and may even occur if your hand creates a void. Therefore the phone is faulty as it is. Perhaps a software fix will solve it. If so I think Apple owe me a large drink!!!

Same here with me! I bought 2 new iPhoneX 😟 , which are incompatible with the 100euros Apple Case 😟 Putting off noise cancelling or not folding the case when talking is a solution until Apple does something..

Try sticking a very small piece of tape over the rear mic or fully covering it with your finger tip. In other words stop it hearing background noise that it uses in cancelling. See if that cures it. Regards AB

Finally I went to Apple Store, they replaced my iPhone X and this one seems to work perfectly. As a recommendation when you buy an iPhone try everything in the Apple Store before you leave and report any issue ASAP.

I went to the Apple Store to find out why folks told me I sound like I'm going in and out of a tunnel while on my new iPhone X purchased from the Apple Store. They ran diagnostics. All great! They did say I was three Verizon cell tower versions behind so we updated that. The tech said I shouldn't have to turn off Phone Noise Cancellation under Accessibility or turn on Hearing Aid Compatibility (as some folks are stating). So, all "appeared" great. I called three friends while sitting there....I still sounded muffled. So I called each one back from the Apple techs older iPhone. I was crystal clear. There you have it! So - they gave me a new phone. I then called those folks back again. They said it was definitely better but still not as crisp as the techs phone. I did not have a case on the iPhone X and his had one. Anyways, make sure you're up to date with your cell service and then go in and do what I did.