people cant hear me on calls on iphone x

Same issue here- people report the audio to be very muffled and unclear. They’re unable to make out the words when I talk.

Interestingly when I put the call on speaker, the other person can hear me very clearly. Seems this might be an issue with the mouthpiece on these new phones?

Yes same problem on two iPhone X been through to support as nice as she was she was only following a script. Endedvadvising to return them to the Apple shop shame after only 11 days but after calling shop they have no phones anyway ? Mmmmm

Hi - Thanks for your reply on this matter. The issue on my phone is specific to how I am heard on the other end of the call when the phone is placed to my ear - in other words, holding the phone in a normal way. When on speaker mode, my voice is heard fine because I am talking more directly into the microphone.

I cannot see anything in the link you provided to help with this...

Hope you can help.

Hi- Helpful ? I'm just trying to say that i am experiencing the exact same issue no one can hear me when i'm holding the iPhone x in the normal manner and i too have to put the phone onto loud speaker for people to hear me at the other end. Trouble is its also intermitant sometimes callers can hear me fine but most of the time they say i'm like under water and very muffled. Where is the mic on the iPhone x anyway?

Same here. I just exchanged my iPhone X for a second one and I am having the same issue. People can hear me on my speaker or in car play but not when I use the microphone normally. I have the wallet case by Apple and took my phone out of it and my voice quality improved.

Have been meaning to post this for a while - the issue is not the phone. It’s the flip case. When you fold it back, it covers the rear mic and the phone thinks your voice is the background noise (hence trying to cancel it out).

I have tried calling without folding the cover and multiple people confirmed my voice was crisp.

Guys thanks me later!

Been having the same problem(tried all the above and spoke to apple)

The solution.... basically your wonderfully clever Iphone is cancelling out background noise trying to be helpful when it is really cancelling out your voice!!

If your go into settings...

generals

Asseability

Scroll down to noice and turn off noice cancellation!

Your new iPhone X should now work as a phone again!

Fletch

My office desk is in the same place now as it was when I owned an iPhone 7 plus two weeks ago. I place my iPhone X in exactly the same location and position as I did with the 7 plus, but now I routinely have callers tell me that they can no longer hear me mid-call. At first I thought it was my bluetooth headset, so I eliminated that and started using speaker phone. I've disabled noise reduction (accessibility feature) and still callers are saying that, when I answer or call or call them, they hear me for a few seconds to a minute and then can no longer hear me. I bought my wife an iPhone X the same day I bought mine and hers replaced an iPhone 6s. She has the same problem. iPhone 6s maintained calls at our house and now the iPhone X does not. Something is wrong with the iPhone X. Not sure if it's hardware, firmware or software, but there's no doubt in my mind that something is wrong.

same here ,

as soon i try to speak i need to have the mouth less then 1 cm to the bottom of the phone or everybody dont hear.

i tried to reset, restart, and put noise reduction off , take out the cover ( apple ) but nothing change .

any idea ?

Because it's not a problem for the vast majority of owners.

Do you hear clear voice audio if you use an app like Voice Memo to record sound?

Record Voice Memos on your iPhone and iPod touch - Apple Support

I have the exact same issue. I bought my iphone X on thursday and when i tried taking calls i couldn't hear anything from the earpiece, with the speaker on, the sound was flawless. So i tried the following with no changes:

• Taking off the case, i have a leather one from Apple
• Cleaning the earpiece
• Recording a voice memo and changing the output of the sound
• Hard reset
• Connecting a headphones
• Clean installation

Finally i have contacted apple support and appointed a Genius Bar meeting for saturday as it seems a HW related issue. It's pretty disappointing that a >1000€ phone can't take calls, i hope Apple reads this and checks their production line.

I can confirm this is an issue with iPhone X which I just discovered on my first conference call with it. I do conference calls several times a week and never had this problem with the iPhone 6s this X replaced.

My use case: on the 6s I would plug in earbuds and use the phone's built in mics to do the call. It worked awesome! Tried the same with the IPhone X using a headphone/charge port adapter, same earbuds. I have a quiet office environment from where I make the calls.

My symptoms with the iPhone X:

1. with earbuds plugged in, people complain they can hardly hear me.
2. As soon as I unplug the earbuds and use the "speaker" function (from the call screen), everyone says they can hear me normally

Based on the change in audibility transitioning from 1-->2 above, it can't be a hardware issue such as a case. It is either:

1. there are multiple mics, but some get turned off when earbuds are in for some reason (bug)
2. as others point out, there maybe something wrong with the noise cancellation which for some reason doesn't happen when in speakerphone mode, but happens when earbuds are plugged in (bug)

This is an impactful problem for me. I use the iphone for business and using earbuds for conference calls lets me hear everything much better than through the speaker, especially with offshore conference calls. If it doesn't get corrected, I need to look at a droid phone if I can exchange or definitely on the next go around. If I keep it, it sounds like I may need to invest in some external hardware because of Apple's software problem. It's disappointing Apple is dismissing this as a case problem. Quality and customer service are falling off ever so slightly year over year.

The issue occurs when you block or cover the other mics. Why you can’t deactivate other 2 mics while on a normal phone call is beyond me. I tried turning off the noise cancellation feature & it made a little difference, but not much.

The main use of a phone is to call people & it’s pathetic on that front atm.

I’m not using case been having this issue from day 1 release day

I reported to apple still awaiting 2x iPhone X exchanges not heard anything

Getting rather fed up of awaiting. Apple spent 3k on phones and

Everyone says can’t hear us talking.

Sent from Big D’s iPhone X