Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mail notifications disappear on iPhone X with Face ID

Mail app notifications on an iPhone X disappear on Face ID authentication.

Posted on Nov 6, 2017 5:22 PM

Reply
Question marked as Best reply

Posted on Nov 6, 2017 5:45 PM

Thank you. My issue is on the lock screen with an iPhone X. Native mail app messages disappear as soon as Face ID authenticates me while still on the lock screen rather than show the preview. I understand that I can swipe from center to reveal previous notifications but they shouldn’t be dismissed to begin with. Just want to understand if this is a bug and whether it’s happening to others.

43 replies

Mail notifications disappear on iPhone X with Face ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.