Bluetooth not available on Mac

Hi All,


After the upgrade to High Sierra a couple of weeks ago I started seeing an issue with Bluetooth availability. When the system is rebooted, Bluetooth comes up without any issues and everything is functional. After some time though, the bluetooth function on the Mac reports 'Not Available'. This happens at random (better said, I can't see a patern.. ), when actively working with the bluetooth trackpad. One second it works, the next it doesn't.


When that happens I need to connect a wired mouse to check details, but the only 'fix' is rebooting the system. Tried removing the plist for bluetooth and SMC reset as well, but so far the issue keeps coming back. Sometimes within hours after a reboot, other times a few day or even weeks before it re-appears.


I have not observed this issue when running on Sierra. This started after the upgrade to High Sierra.


This is happening on a MacBook Pro (Retina, 15-inch, Mid 2015). I have other macs on the same release not showing this issue.


Any suggestions how to fix this, as this is annoying, esp. when working toward a deadline and having to reboot the machine to get the functionality of the trackpad back..


Tx, G.

[Re-Titled by Host]

MacBook Pro with Retina display, macOS High Sierra (10.13)

Posted on Nov 7, 2017 3:41 AM

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Question marked as Top-ranking reply

Posted on Feb 9, 2018 6:05 AM

Jan 6, 2018 11:40 AM Re: bluetooth not available - High Sierrain response to DJCHR

The following workaround is working for me:


System Preference -> General -> Deselect "Allow Handoff between this Mac and your iCloud services".


Then restart compute.

This worked for me! Thank you for your response!

83 replies

Sep 14, 2018 9:59 AM in response to grimmrper

So I ended pluging in my bluetooth keyboard to the iMac using the lighting cable. That seems to make both keyboard and Magic Mouse responsive again and while I leave the keyboard connected by cable the bluetooth issue doesn't occur again (neither on the bluetooth mouse).


I guess the issue has to do with two peripherals fighting for the bluetooth connection somehow.

Sep 18, 2018 2:32 PM in response to grimmrper

Just an update for everyone.


For months I had been thinking it's MPB 13" (early-2015)'s bluetooth module that causes the problem. But lately I got another brand new MBP 13" (early-2015) (purchased around the same time as the former one but kept in the company's storage) which also had the similar problem. So I knew right away that the issue isn't specific to my laptop.


After reading this thread, I filed a bug report to Apple. After a week, I got a response from Apple's engineer that my bug report (44391800) is considered duplicate with another bug report (39795253) hence they decided to close mine.


Since I'm not the owner of the bug report (39795253), I can't see either the status nor what they have been doing so far with it. But at least it means they do know this bug does exist.


Keep our finger crossed that Mojave has already getting rid of this bug.

Oct 5, 2018 7:00 AM in response to hail to the thief

I have been running Mojave for the last week and this issue is still there. Incredibly annoying. This should be one of the easiest things to fix... ah... and it is not hardware. If i want to make sure the bluetooth works, all i have to do is make sure the mac doesn't go to sleep... so i get an album in iTunes in loop and lower the volume to the minimum.


That clearly states that is something to do with software, and the status the bluetooth is left when the system goes to sleep.


Frustrating!

Dec 21, 2017 9:48 AM in response to grimmrper

I have the same problem here on macos high sierra 10.13.1 (Macbook pro, early 2015). This problem happens from time to time even I reset bluetooth module, removed 'com.apple.Bluetooth.plist' from /Library/Preferences, resetting the SMC (again) and NVRAM. When I do the reset and reboot laptop, the bluetooth is working, but when I move my laptop from home to office and plugin external monitor, the bluetooth will be not available again. The bluetooth icon is displayed as "Bluetooth: not available". Reboot can fix this issue, but it's very annoying, I need reboot the laptop for every time when bluetooth is not working. Now I need reboot my laptop twice a day to make the bluetooth work, previously I just need reboot my laptop every month and there is another reason I need reboot, not related to this one.


When you always use external monitor with apple wireless keyboard/mouse, you will feel the pain, it's not working!!! Keyboard can't invoke laptop, mouse doesn't work! You have to open laptop and reboot for every time!!


Apple, please fix this issue ASAP!

Mar 2, 2018 8:24 AM in response to tezhou

This is the exact same problem I'm having. It started when I upgraded to 10.13.1, and it's still happening now (I've since upgraded to 10.13.3). The constant reboots whenever I swap into my Henge Dock (external monitor, usb hub, etc.) is really disruptive. I disabled Handoff when it first started happening - that appeared to fix the problem, but it's started happening again after the 10.13.3 upgrade. 😟

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Bluetooth not available on Mac

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