iPhone X with Apple Leather Folio Mic Issues

We're experiencing the muffled-mic issue on the iPhone X as well, and also use the Folio case. Thanks for the tip; we'll experiment with your suggested solution. If that's it, it's probably time to return the case.

Exactly the same issue with non Apple wallet style cases. I have now tried two different cases and had my phone replaced. Apple implied it could be an issue with the SIM card, hard it replaced. Took it to the Apple store and they reckoned the phone was fine, it was faulty cases (nope). As my cases didn't have the magnet, it can't be that although I am surprised to hear it does it with the Apple wallet style cases too. Looks like a design fault to me. Maybe time to switch to Android and just return the phone (grrrrrrr)

Alright First off, I have this issue too, and I don't have a Folio case. It is to do with the rear mic period. Every time I cradle the phone into my left shoulder during a call, people complain that I am muffled. As soon as I uncradle the phone, the audio is Fine. It definately has to do with the rear Mic and noise cancellation. My noise cancellation feature is TURNED OFF in settings, and always has been. Is there a fix for this? It really ***** that any time I am assisting someone over the phone and need two hands for typing that they can't hear me. And no I don't want a Bluetooth headset.

Software fix should be easy for iOS developers. Since the mic is near the camera's ==> before filtering out the background noice, check if camera receives light. If so, filter noice; if not, camera is covered and noice should not be filtered out...

2nd option, less convenient: add the option to stop cancel out background noice to the control pannel accessibility options icon. then just pressing three time the power button and all will work well during a call.

regards.

I have found that even without a case, if I wrap or cup my hand around the top of the iPhone X, the caller will tell me I am muffled. If I grasp it on the edges the caller says it's perfect. So for me I'm holding it wrong. Using a remote control to demonstrate what I mean. Note that even if my palm is not touching the camera the caller says I am muffled. Turning off noise cancellation doesn't seem to make any difference.

I use the Otterbox Strada leather flip cover and people on the other side of calls cant hear me right since the start. I kept thinking it was just me not speaking into the mic. But now that i notice the little mic on between the lenses on the back i wonder if its the same issue.

What brand are you swapping to? Is it also a folio case?

Apple support told me there is something wrong with my folio case, and they are swapping it for another folio case. I love the case, the leather feels great, it gets a nice petina rather quick, and it holds all my cards and cash. Its just a shame the sound got crappy. I do hope they are correct regarding the case, and not that Im gonna get yet another case with the same problem.

Same problem for me also with Folio leather apple case on iPhone x.

At first i thought it was a problem with the iPhone and was ready to return it (very sad) but i was very relieved when i read this forum and found out its the case.

Unbelievable for a case that costs 100 euros and a phone that costs 1.000 euros!

I usually use my EarPods so i found out about the problem after having used the case for about a month now . so i am too late to return it.. a waste of money!

Hope many people write about this problem so apple makes some sort of software trick to solve the problem.

I have the same problem, people say they can barely hear me when I have the cover folded back, Apple should offer a replacement for these covers, Especially when the X is their flag ship product and very expensive.

Actually, it was me who said that it is a design problem of the iPhone X. Billbir answered to my claim that the problem is not just with the Apple Case, but also with other cases (Somebody on page 1 of this thread said that the Otterbox Strada does not cause this problem, which is not true).

And of course, you are right, it must have been a design problem of the previous versions of iPhone, too. I just never noticed it because I rarely use my iPhone SE for making or receiving calls. But yesterday my brother mentioned that all people tell him they can hardly understand him on his iPhone X, so I googled and found this thread.

Thanks a lot to everybody here who gave their 5 cents, it helped a lot.

billbir wrote:

This proves to me that the problem is the magnet built into the cover, and caused by a change in the spec of the iPhone X, which has not recognised the impact of magnets on case covers, even their own expensive case!

Really? Then why did a lot of people in this thread post that they have the problem using cases that don't have magnets? And some that don't have the problem using a case with a magnet but with an opening that exposes the mic.

It is not the magnet. There is nothing in the phone that would be affected by a magnet except the compass.

I think there is a problem with the noise cancelling algorithms. I have experimented with noise cancelling, and when you take a lower volume copy of your voice and use it as the noise profile, in an app like Audacity, you get somewhat the same effect as when talking in the phone. I do hope Apple engieneers would do something to remedy this problem.

Since this does clearly happen with all folio cases, not just the one by Apple, the problem is within the phone, not the case.

By the way, please file a radar on this matter, and leave a link to this thread as well in it. Ive heard Apple engieneers say, if there is no radar, there is no issue.

I have the same issue with my 7 Plus. Currently talking to Apple support about the matter.

I have a similar style case to yours (otterbox) which has a magnetic clasp to secure case closed. I’m constantly getting people tell me they can’t hear me or my speech sounds muffled and broken. I did think this is linked to how I fold the front of the case around the back when I talk. I think it’s something to do with the rear mic however I thought this mic was only used in video audio and noise cancellation?

It drives me nuts I think Apple should address this issue, they have yet to acknowledge the problem.

I have a IPhone 7 and a Safe Sleeves Wallet case. My phone constantly went on Mute, the Slide to Power Off Button stopped working, and the letters D and X wouldn’t type. I truly believe something in the case was effectively the hardware of the phone.

i just received a new IPhone 7 from Apple. Using the same case, I now have Call Failures. Verizon ran analytics on the phone and all is good. Again I believe it’s the case. Anyone else having a problem with and Wallet cases?

yes..... silly to make such a cover when this is a obvious issue.. what to do.. complain as I am...