iPhone X Lock Screen features disappear

Ever so often when I tap on the screen to wake, all of the lock screen features will disappear. Its random. I will tap on the screen, it wakes, but there is no Face ID lock in the top center, no home bar at the bottom, no quick access controls, no time, no widgets. Just a blank overlay with my Lock Screen wallpaper showing. However, the strange thing is, with no features showing I can still raise the phone to my face and unlock it. This is clearly a software glitch. Is anyone else have this problem?

iPhone X, iOS 11.1, Lock Screen, Face ID,

Posted on Nov 9, 2017 12:24 PM

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113 replies

Mar 14, 2018 11:28 AM in response to studio b

Exact same thing happens to me a couple times a day it’s very annoying. I phone still unlocks with Face ID but all I can see is my wallpaper. If I try to swipe down on the left to see my notifications I also just get blank wallpaper. I have the latest version of the software. Raise to wake has been turned off since I got the phone so that is not the issue.

Apr 11, 2018 6:00 AM in response to SmartGuyB

Hi, i updated the 11.3 when is came out, unfortunately 5 days later, my phone had the same issues with the lock screen. I have had my X changed 2 times at apple store since I got it last December and have fully reset the phone several times. Unfortunately nothing that I have tried to do and/or reps from apple solved anything. The iPhone X is a lemon that I wish I had never got.

Dec 28, 2017 11:30 AM in response to brullotj

I had no idea that Hal is still stirring up trouble. I figured he is still floating around in space, but if he’s hatching some evil plan with SIRI we should get any help we can. If MurderBot (and I will have to look into this) can help SIRI follow Isimov’s three rules of robotics or simply end her forever, I think we should. SIRI is simply the most frustrating woman in my life.

Dec 31, 2017 3:28 PM in response to SmartGuyB

Wait -- so Apple told you this was a Hardware issue?

--And they replaced the phone?


That would be really upsetting if it is the case! I really don't want to have to replace the phone and go through the setup process all over again with logins and apps. What a drag. But it didn't solve your problem! So...is this just a software problem - or is there BOTH a software and hardware problem?


Can anyone else chime in on this -- has anyone else gone to the Apple Store with an iPhone X exhibiting this problem -- and if so, what was the AS's response?

Jan 1, 2018 8:03 PM in response to SmartGuyB

Hi SmartGuyB --

Thanks for the response. I agree it does sound like a software problem. I highly doubt it is the screen! If it were then the display would be going blank on occasions in other apps and on the 'desktop' (or whatever it's called). I'm also not willing to setup my phone from new. I went through a lot of trouble to move my text messages/history from my old phone to my new phone.


Well, I did bite the bullet and purchase AppleCare for the phone -- the prospect of a broken screen or back and the outrageous cost to fix either made the purchase necessary insurance. And I guess, if there is any kind of manufacturing defect with this phone that doesn't show up until after the standard warranty is finished, I'm covered for that as well.


But I really don't want the solution to be replacing the phone -- unless that REALLY is the problem (it does seem doubtful).


Happy New Year!

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iPhone X Lock Screen features disappear

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