Iphone X weak signals

So the issue is that the A1909 model has a modem in the ATT version of the phone that causes a significant signal drop on LTE. ATT only has this model. Verizon has the A1865 Model which is much better.

Apple will continue to Ignore this issue and give you the run around because there is no fix short of returning the phones and starting over. I have spoken with 3 Apple senior managers who have each sent me a new A1909 model, all with the same issues. They all took me through the 10 steps on their site including connecting me with ATT to check outages and low signal (in Chicago - Right!).

If you are stuck with an ATT phone the only way to boost signal is to go into settings and cellular and turn off LTE. You will notice signal strength immediately comes right back up to 4Bars. You will still have 4G just not LTE so will be a bit slower. If you can transfer to Verizon you will get the A1865 Model keep your number and the problem goes away.

Good Luck

Just for everyones information, Apple replaced my phone with same model (A1865) and it’s all good now. It was definitely a faulty unit. Apple store UK refused, but different apple service provider agreed with my complaints. (Because unfortunately the standard Apple diagnosis software can't pick this issue.)

I called Apple again and went through the same checks over and over ref to my weak signal while talking. This tech finally asked me to go into settings and take my phone off LTE for talk and data and which it to just data. The phone dropped out of LTE and went to 4G and my phone calls cleared up. Apparently iPhone X has a problem with LTE, so now I get to use my new phone but not at the speed it was designed to handle.

Logre que me cambiaran el equipo en USA, pero me dieron la version A1865, llevo con el 1 semana y el problema no se me ha vuelto a presentar, al parecer el problema se debe al modem Intel que monta la version A1901.

I CURRENTLY OWNED AND IPHONE X SOFTWARE VERSION 11.2.6 IF U ACCESS THE SETTINGS MENU AND GO TO CELLULAR THEN GO TO CELLULAR DATA OPTIONS AND WHERE IT SAYS ENABLE LTE IF U DISABLE LTE YOUR SIGNAL STRENGH WILL IMPROVE BUT U WILL NOT BE USING LTE DATA IT WILL BE 4G THATS AT LEAST WITH MY CARRIER SERVICE WHICH IS ATT. SO THATS IT THANKS AND HOPE THAT HELPS.

Since I have had the same problem with two different carriers since I have had the same problem with two different carriers (ATT and Verizon), I am pretty sure the problem is not related to the carrier. However, Verizon engineers are supposedly looking into it. I also again contacted Apple tech support, they sent me yet another iPhone X, same problem. I then went to Apple and bought a new iPhones 6S plus, and it works! I have been carrying both phones with me for the last few days, and have noticed a number of occasions where the 6S plus shows bars when the X does not, and not surprisingly I am able to make calls on the 6S plus, but not on the X. I even restored the X from an iTunes backup of the 6s+. Both are running iOS 11.3. Same problem. Bottom line is that I have done extensive troubleshooting, using my (uncompensated) time and my money to buy the various phones, and to wait on hold and at the Apple Store, and to go through the various numerous troubleshooting steps with both AT&T and Verizon. It appears that I have successfully ruled out the issue as emanating from the operating system, or from the network. That only leaves the iPhone X as the source of the problem. As one more piece to the puzzle, I intend to go tonight and buy an iPhone 8 plus, and see if that one is better than the 10 or the same. However, no matter what, I paid for an iPhone X, and have nothing but difficulties with it in terms of signal. In all other respects it is a great phone.

Apple owes us a solution to this problem immediately.

I live in Thailand.

I’ve already updated carrier service but the network problem after going to the low signal area has been still persisted. After i disable 4G, moble signal of iphone X work well.

Jonathan,

I have two iPhone Xs, an A1905 model and an A1865 model. Both are equally unreliable at cell service. I expect that both are equally unreliable at data (using the web) although I've had most of that trouble using the A1905 because...

I have an iPhone 8 that is used pretty much exclusively as a hotspot for other devices. It has been fairly reliable in this role, though it is NEVER used while I'm moving around, only when I'm settled somewhere. Because both iPhone Xs are so very unreliable I tend to do much more data / web stuff using an iPad through the iPhone 8 hotspot. I can NOT tell you that the iPhone 8 is a good reliable data phone, just that it's working OK in the limited role I have for it, and I hardly ever use it as a cell phone.

My iPhone 6s Plus was still fully-operational when these phones came out. I had it posted online to sell it after the first iPhone X (A1905) arrived, but within days took it down and have kept it. I now frequently have it with me along with an iPhone X because it continues to be a much more-reliable cell phone. I can drop or fail to make a call with the X, pick up the 6s Plus and immediately make the call successfully, sometimes in exactly the same location, sometimes just a short distance down the road.

My wife's iPhone 6 is still fully-operational. I've been in a few situations in which one or the other of my iPhone Xs will not connect to data or make a call, and her phone works perfectly. If you think she'd restrain herself from taunting me about spending so much money on two iPhone Xs that flat out don't work properly on cell networks (I've used mine on two different networks, in places all over North America) you'd be wrong.

All of our phones are carefully kept up to date with latest software. Don't let anyone tell you that these issues are related to iOS, or to your SIM card, or to your phone needing a reset, or to failings by the cell phone company. They are not. These "solutions" have been tried by many here, and they make no difference at all. There is an issue with the iPhone X hardware, and many of us are hoping that Apple steps up to it soon.

WiFi is perfect. It’s lte bouncing around to 3g. Some people say they replace the phone and it’s ok. I can’t see that. Lte and 3g are the radio part of the phone. It doesn’t matter what network you have, a bad radio is a bad radio no

I have sent 2 back and on my third and all the A1901 models have this week signal problem. My friend also has it. I have them side by side with my 6S and the X has reliably half the reception. I am told the model A1865 does not have it but I have been unable to get ATT to send me one of those.

I have done the full trouble shooting with two Apple Chat people and 2 on the phone people - 4X total

All steps on the document on their website INCLUDING going back to ATT and getting Pinged, New Sim Card, Verifying no outages or tower maintenance in our area.

Apple clearly knows this is a problem and disappointingly to a customer that had their first Mac computer in 1986, letting the customers get screwed. Looks like I will finally Jump to Galaxy unless they make this right. I do not need to be treated this way for $1000

I now own both the A1901 and the A1865 models.

There is no doubt at all about the A1901's failings - I've had plenty of trouble in areas that I've known for many years to allow reliable cell phone use. My iPhones 4, 6 Plus, and 6s Plus *never* had trouble in many areas that the iPhone X has been failing.

I have more recently had dropped calls and other issues with the A1865 model too, but have so far only used it in an area of Florida (Naples - Tampa) where I haven't previously used a cell phone much. I therefore can't claim on experience that it's just as bad as the A1901 model, but I suspect that it is. T-Mobile's service map shows that it has strong coverage in this area, and it would be surprising if it didn't. My brother bought an iPhone X A1865 - he's an extremely heavy user in areas all over the U.S. and Canada - and says he will be returning it after a month of troubles using its cell phone.

So the problem with the iPhone X seems not to be related to the different Intel / Qualcomm modems used in the different models. Nor is it related to any failing by cell system providers. It's something else in the Apple phone, and it's long past time for Apple to acknowledge it and redress it before it permanently damages its relationship with business-owner customers like me who have contributed significantly to its success.

Indeed that’s what I have been saying in these posts from the beginning. It’s not network settings, SIM card, internal modems, OS. I am certainly not an electrical engineer but I would think if the phone signal strength for cellular and WiFi is inadequate in known high strength areas then it’s the **** receiving antenna in the device and good luck getting that acknowledged or fixed in devices already out there

iPhone X model A1901 employs an inferior Intel modem. Apple is aware of the problem and the offered solution is to spend another $1000 on the A1865 mohel with the far superior Qualcomm modem. Once again, a poke in the eye from Apple. I wish Android wasn’t garbage because I’m really getting tired of Apple’s greediness.

docjonnt wrote:

A question: remember years ago when there was a stink in the press about a new iteration of iOS showing a bar fewer and seemingly having poorer reception?

I bet you don't remember Apple's solution; change the settings for the bars, so for the same signal strength it would show an additional bar. And for most people that "fixed" the problem, because their phones now showed the same number of bars as their friends. The poorer reception was entirely subjective.

Bars are a terrible way to show signal strength, as there is no standard in the industry for what signal strength a bar represents. Every phone model is different. There is a way to put the phone into diagnostic mode and read the actual signal strength in dBm. that is the only way to actually compare phones.

I'm now on my 2nd X Handset from VF with a New SIM but issues persist, love the X but loading content is an issue at times and 4G Coverage is 50% less then a 6+ in the same location - hope Apple sorts this soon