Iphone X weak signals

I received my iphoneX yesterday and set it up with my previous cellular network. Since then i have noticed that signals strength is significantly weaker than before both at home and on the go. Call kept disconnecting while travelling. Never had any sumch problem on iphone 7 ios 11.1 and 11.2beta. I have tried ringing apple care and they have asked me to reset network settings which i have done but issue is still there. My old iphone 7 at same network and same ios is in my other hand showing full signal strength. Is it an issue with iphoneX signal antenna?

Posted on Nov 9, 2017 12:15 PM

Top-ranking reply

scranton756

Level 1

4 points

Posted on Feb 19, 2018 1:43 PM

So the issue is that the A1909 model has a modem in the ATT version of the phone that causes a significant signal drop on LTE. ATT only has this model. Verizon has the A1865 Model which is much better.

Apple will continue to Ignore this issue and give you the run around because there is no fix short of returning the phones and starting over. I have spoken with 3 Apple senior managers who have each sent me a new A1909 model, all with the same issues. They all took me through the 10 steps on their site including connecting me with ATT to check outages and low signal (in Chicago - Right!).

If you are stuck with an ATT phone the only way to boost signal is to go into settings and cellular and turn off LTE. You will notice signal strength immediately comes right back up to 4Bars. You will still have 4G just not LTE so will be a bit slower. If you can transfer to Verizon you will get the A1865 Model keep your number and the problem goes away.

Good Luck

View in context

231 replies

Dec 30, 2017 8:41 AM in response to Docgouin

Do you find? That you’ve to turn off Wi-fi assist data 4G before you can use your phone? And Apple tells me all is good with my iPhone. Something stinks !!!

DjTaym

Level 1

39 points

Jan 1, 2018 9:47 AM in response to alanfromokehampton

It's important that you talk to the senior support and not the first line support, as this needs further investigation.

Apr 10, 2018 7:47 AM in response to Ahsan Ul Haq

Any feedback from Apple on this matter yet?

monte220

Level 1

4 points

Apr 10, 2018 11:24 AM in response to shaminda_s

No it’s like sorry we got your money so we don’t care and nothing you can do. So frustrating I don’t know where to turn no help

wimapple

Level 1

4 points

Apr 10, 2018 2:49 PM in response to monte220

Indeed frustrating ! Apple doesn’t take the problem serious.

Why don’t we all sign with

“Sent with my most expensive but most worthless phone ever, my iPhone X”

Unite ourselves at iphonexproblems.com ?

Apr 10, 2018 3:21 PM in response to wimapple

Sounds good to me! Yea makes me wish i got that porsche phone its ,2200$ 40mp cam shoot!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Iphone X weak signals