Level 1

86 points

Iphone X weak signals

I received my iphoneX yesterday and set it up with my previous cellular network. Since then i have noticed that signals strength is significantly weaker than before both at home and on the go. Call kept disconnecting while travelling. Never had any sumch problem on iphone 7 ios 11.1 and 11.2beta. I have tried ringing apple care and they have asked me to reset network settings which i have done but issue is still there. My old iphone 7 at same network and same ios is in my other hand showing full signal strength. Is it an issue with iphoneX signal antenna?

Posted on Nov 9, 2017 12:15 PM

Top-ranking reply

scranton756

Level 1

4 points

Posted on Feb 19, 2018 1:43 PM

So the issue is that the A1909 model has a modem in the ATT version of the phone that causes a significant signal drop on LTE. ATT only has this model. Verizon has the A1865 Model which is much better.

Apple will continue to Ignore this issue and give you the run around because there is no fix short of returning the phones and starting over. I have spoken with 3 Apple senior managers who have each sent me a new A1909 model, all with the same issues. They all took me through the 10 steps on their site including connecting me with ATT to check outages and low signal (in Chicago - Right!).

If you are stuck with an ATT phone the only way to boost signal is to go into settings and cellular and turn off LTE. You will notice signal strength immediately comes right back up to 4Bars. You will still have 4G just not LTE so will be a bit slower. If you can transfer to Verizon you will get the A1865 Model keep your number and the problem goes away.

Good Luck

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231 replies

Dec 17, 2017 5:16 AM in response to alanfromokehampton

Turn of 4G . Leave mobile data on . This will let you use 2G and 3G still I

Botrod

Level 1

4 points

Dec 17, 2017 5:37 AM in response to alanfromokehampton

I don’t understand how this can be carrier issues when everything worked fine on an iPhone 7 and other phones. Two devices side by side...7 works great and x *****

Dec 17, 2017 5:42 AM in response to Botrod

Yes I’ve had the same. iPhone 6s lovely. But I assure you it is your carrier . Phone your network mate. Speak to technical side . They’ll explain better than I

Dec 20, 2017 10:21 AM in response to Docgouin

Make sure u activate the SIM card that comes with the phone

Dec 20, 2017 6:34 PM in response to Sfsnapper

Will give it a try

Dec 20, 2017 6:51 PM in response to Ahsan Ul Haq

Same issue. Very disappointed with the weak 4G signal. Never had any issues with 6 or 7 Plus.

Was expecting a top performance phone with this price.

RFD

Level 1

9 points

Dec 28, 2017 10:10 AM in response to Ahsan Ul Haq

Having similar issue - swapped from iphone6+ this past week and my phone is both for personal and work use as I work from home - half the signal and call quality is less on the iPhoneX then the 6

Dec 29, 2017 9:19 AM in response to dhorgas

Keep us updated please 👍

fyfyyv

Level 1

13 points

Dec 29, 2017 9:25 AM in response to dhorgas

True. And the funny fact is that this is the most expensive iPhone ever... I have LTE now when the phone is in my hand - I just have to put it in my pocket and get it out again to see 1 bar of 3G...

DjTaym

Level 1

39 points

Dec 29, 2017 9:33 AM in response to alanfromokehampton

It’s important that we all report this if experienced. If you have the same issue, please open a support ticket with the Apple Support.

Dec 29, 2017 9:38 AM in response to DjTaym

Already done. Had a diagnostics done. No problem. Have the A 1901 model.

fyfyyv

Level 1

13 points

Dec 29, 2017 9:44 AM in response to alanfromokehampton

Same with me

Dec 29, 2017 5:29 PM in response to Ahsan Ul Haq

No solutions here, only a bunch of “me too” replies. This seems like a recall worthy issue. Way more expensive hardware in order to get way worse connectivity. Need a response here Apple.

DjTaym

Level 1

39 points

Dec 30, 2017 12:00 AM in response to Docgouin

Just a heads-up....

Exchanging the iPhone X to iPhone 8 may not solve the issue as 95% of the phones has same hardware. Hopefully Apple will release an update that solves this.

Dec 30, 2017 7:08 AM in response to Docgouin

Best of luck with the iPhone 8 . I sent mine back . Same issues same problem . Apple you need to sort this and NOW......!!

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Iphone X weak signals