Level 1

86 points

Iphone X weak signals

I received my iphoneX yesterday and set it up with my previous cellular network. Since then i have noticed that signals strength is significantly weaker than before both at home and on the go. Call kept disconnecting while travelling. Never had any sumch problem on iphone 7 ios 11.1 and 11.2beta. I have tried ringing apple care and they have asked me to reset network settings which i have done but issue is still there. My old iphone 7 at same network and same ios is in my other hand showing full signal strength. Is it an issue with iphoneX signal antenna?

Posted on Nov 9, 2017 12:15 PM

Top-ranking reply

scranton756

Level 1

4 points

Posted on Feb 19, 2018 1:43 PM

So the issue is that the A1909 model has a modem in the ATT version of the phone that causes a significant signal drop on LTE. ATT only has this model. Verizon has the A1865 Model which is much better.

Apple will continue to Ignore this issue and give you the run around because there is no fix short of returning the phones and starting over. I have spoken with 3 Apple senior managers who have each sent me a new A1909 model, all with the same issues. They all took me through the 10 steps on their site including connecting me with ATT to check outages and low signal (in Chicago - Right!).

If you are stuck with an ATT phone the only way to boost signal is to go into settings and cellular and turn off LTE. You will notice signal strength immediately comes right back up to 4Bars. You will still have 4G just not LTE so will be a bit slower. If you can transfer to Verizon you will get the A1865 Model keep your number and the problem goes away.

Good Luck

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231 replies

Bert5566

Level 1

4 points

Dec 11, 2017 10:37 AM in response to Littlelondonsb

I total agree. When I talked to apple they didn’t even wanna try and fix it said it my carrier not my phone. Sure funny how it’s all across earth ppl are having problems.

Bert5566

Level 1

4 points

Dec 11, 2017 12:00 PM in response to DjTaym

I’ve tried all of that and still not working. I can only use WiFi right now. I hope new phone is better or I’m going to a different phone. Apple has gone down hill bad.

Droxask

Level 1

4 points

Dec 13, 2017 1:31 AM in response to Cspradlin

I have same issue with some apps

Like Wunderlist

Badrooh

Level 1

12 points

Dec 13, 2017 7:30 PM in response to Monkey990

Same problem , very dis

Dec 14, 2017 2:05 PM in response to Ahsan Ul Haq

I’m getting the same problem. Not h

Dec 15, 2017 3:46 AM in response to Ahsan Ul Haq

I had the same problem . Turned out an O2 mast near me wasn’t working ! I let O2 know about this through their My NetWork app . All good now , 4 bars 😊

fyfyyv

Level 1

13 points

Dec 16, 2017 8:57 AM in response to Ahsan Ul Haq

Same here in Poland. A1901 model has a lot of problems and I want a replacement though it’s been a month since I bought it.

Dec 16, 2017 2:19 PM in response to fyfyyv

I’ve got the same friend . Really poor signal . What to do ?

Dec 16, 2017 6:01 PM in response to alanfromokehampton

That isn’t problem after all ! Not happy

Dec 16, 2017 6:45 PM in response to MarineGunz

I think I’ll be doing much the same . One minute 4 bars of signal then 2 now one and hasn’t moved since

Dec 17, 2017 3:12 AM in response to Ahsan Ul Haq

Turn your 4G off , you’ll be su

Dec 17, 2017 4:29 AM in response to Botrod

I've turned my 4G off , that seems to work .

Dec 17, 2017 4:33 AM in response to alanfromokehampton

Mobile data options , turn 4G off . Your network supplier should be updating your coverage soon . Contact them and make them aware of the problem .

fyfyyv

Level 1

13 points

Dec 17, 2017 5:09 AM in response to alanfromokehampton

But if I want to use my LTE because I have to work on my phone? It’s not a way out...

Dec 17, 2017 5:13 AM in response to fyfyyv

Yes I’m aware of that . But until your network carriers update their system, it lets you use your phone . I’ve been onto my network , they tell me this is a way of using your phone

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Iphone X weak signals