Level 1

86 points

Iphone X weak signals

I received my iphoneX yesterday and set it up with my previous cellular network. Since then i have noticed that signals strength is significantly weaker than before both at home and on the go. Call kept disconnecting while travelling. Never had any sumch problem on iphone 7 ios 11.1 and 11.2beta. I have tried ringing apple care and they have asked me to reset network settings which i have done but issue is still there. My old iphone 7 at same network and same ios is in my other hand showing full signal strength. Is it an issue with iphoneX signal antenna?

Posted on Nov 9, 2017 12:15 PM

Top-ranking reply

scranton756

Level 1

4 points

Posted on Feb 19, 2018 1:43 PM

So the issue is that the A1909 model has a modem in the ATT version of the phone that causes a significant signal drop on LTE. ATT only has this model. Verizon has the A1865 Model which is much better.

Apple will continue to Ignore this issue and give you the run around because there is no fix short of returning the phones and starting over. I have spoken with 3 Apple senior managers who have each sent me a new A1909 model, all with the same issues. They all took me through the 10 steps on their site including connecting me with ATT to check outages and low signal (in Chicago - Right!).

If you are stuck with an ATT phone the only way to boost signal is to go into settings and cellular and turn off LTE. You will notice signal strength immediately comes right back up to 4Bars. You will still have 4G just not LTE so will be a bit slower. If you can transfer to Verizon you will get the A1865 Model keep your number and the problem goes away.

Good Luck

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231 replies

docjonnt

Level 1

8 points

Feb 23, 2018 11:15 AM in response to itimtom

Ugh. Really bad. My plan to change carriers is looking useless.

Jamsoury

Level 1

4 points

Mar 3, 2018 11:54 PM in response to dfeivelson

It’s funny, I feel the same. I can’t wait to upgrade to the SE2 as well

Loghazy

Level 1

4 points

Mar 5, 2018 11:22 AM in response to Docgouin

The same here. Apple reset my phone and I am using WiFi calling and STILL having a problem. This is frustrating.

Jamsoury

Level 1

4 points

Mar 5, 2018 12:17 PM in response to docjonnt

I got a replacement phone in hopes that it would work. It didn’t do anything with the change though

wimapple

Level 1

4 points

Mar 6, 2018 11:07 AM in response to Ahsan Ul Haq

Indeed my I phone x has similar problems dropped calls in combination with indoor mobile range extenders .

Apple support has been worthless for months now.

Other phones don’t have the same problem.

kjetil17

Level 1

12 points

Mar 15, 2018 10:05 AM in response to faber_goncalves

Same problem here in Norway. My previous iPhone’s (from iphone 1) have worked just fine but my X model have a serious issue with cellular coverage.

docjonnt

Level 1

8 points

Mar 17, 2018 4:25 PM in response to Docgouin

So, the 7 is fine?

Thanks,

Jonathan

Mar 17, 2018 5:30 PM in response to docjonnt

Yes the 7 is fine and so is the iphone 8 plus which my wife has.

Docgouin

Level 1

4 points

Mar 17, 2018 5:43 PM in response to docjonnt

Yes the iPhone 7 and 7+ does not have the reception problems affecting the X.

Mar 18, 2018 12:21 PM in response to Ducatiboy899

Yea iphone 6,6s,7, 7plus,8,8plus are all fine! I just checked them all same sim card.

Mar 23, 2018 6:38 AM in response to Ahsan Ul Haq

This is the worst iPhone regarding network connectivity. Only two bars most of the time. The phone needs to be restarted several times a day. Never expected this from a $1,000 phone.

PEREZ83

Level 1

4 points

Mar 28, 2018 9:28 AM in response to showbear

Yes I agree we pay great amount of money for a phone it’s not acceptable but for the mean time that fixes my issue thanks

Apr 15, 2018 8:51 AM in response to wimapple

Maybe a fix on next IOS update? 11.4? 12?

wimapple

Level 1

4 points

Apr 16, 2018 5:41 AM in response to Docgouin

I completely agree !!!

The fact that apple doesn’t tell us the truth, bothers me the most. They should give us a credit for a new phone

Apr 16, 2018 7:40 AM in response to wimapple

Exactly!! Just admit and resolve with a straight answer. I’ve had enough resets and reinstalls allready!!

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Iphone X weak signals