Level 1

86 points

Iphone X weak signals

I received my iphoneX yesterday and set it up with my previous cellular network. Since then i have noticed that signals strength is significantly weaker than before both at home and on the go. Call kept disconnecting while travelling. Never had any sumch problem on iphone 7 ios 11.1 and 11.2beta. I have tried ringing apple care and they have asked me to reset network settings which i have done but issue is still there. My old iphone 7 at same network and same ios is in my other hand showing full signal strength. Is it an issue with iphoneX signal antenna?

Posted on Nov 9, 2017 12:15 PM

Top-ranking reply

scranton756

Level 1

4 points

Posted on Feb 19, 2018 1:43 PM

So the issue is that the A1909 model has a modem in the ATT version of the phone that causes a significant signal drop on LTE. ATT only has this model. Verizon has the A1865 Model which is much better.

Apple will continue to Ignore this issue and give you the run around because there is no fix short of returning the phones and starting over. I have spoken with 3 Apple senior managers who have each sent me a new A1909 model, all with the same issues. They all took me through the 10 steps on their site including connecting me with ATT to check outages and low signal (in Chicago - Right!).

If you are stuck with an ATT phone the only way to boost signal is to go into settings and cellular and turn off LTE. You will notice signal strength immediately comes right back up to 4Bars. You will still have 4G just not LTE so will be a bit slower. If you can transfer to Verizon you will get the A1865 Model keep your number and the problem goes away.

Good Luck

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231 replies

Jan 13, 2018 5:20 PM in response to jerryknows

How do you find using your home Wi-fi ?

Mine works really well. Get good LTE when I’m near cell tower too !!

Jan 13, 2018 5:30 PM in response to jerryknows

Exactly, can be annoying. I get problems at home, no 4G or 3G only G the slowest !! And yes you’re right !! Doesn’t cure the problem !!

Jan 13, 2018 5:34 PM in response to alanfromokehampton

Funny. Now my lte is faster than wifi! I don’t know. It’s crazy. It’s hit or miss with the X. I want my 8 bac

Jan 13, 2018 5:39 PM in response to jerryknows

Think I’ll stick with the ‘X’ . Just hope Apple sorts this . I reckon on things improving !!

Jan 14, 2018 1:59 AM in response to alanfromokehampton

Yeah Alan. I totally agree with that. I really hate to see a perfect X go to shame. I’m going to do further testing today in my area. I’ll report back to you.

Jan 14, 2018 3:02 AM in response to Briansyddall

Different issues to what maybe you’re thinking. But thank you anyway.

Jan 14, 2018 8:03 AM in response to jerryknows

Let me know how you get on ?

Jan 24, 2018 4:29 PM in response to jerryknows

You must have the A1865 Model.

Lemopa

Level 1

4 points

Jan 31, 2018 6:34 PM in response to paulafrommedellin

Hola, de casualidad estás con Avantel?

Jan 31, 2018 7:18 PM in response to Lemopa

Si!

Feb 1, 2018 7:22 AM in response to Bobby644

IT'S A MAJOR PROBLEM , AND APPLE NEED TO SORT THIS , AND QUICK .

COS A LOT OF PEOPLE ARE REALLY GETTING UPSET .

THIS IS £1000 PHONE , AND IT'S CRAP......!!!

Feb 19, 2018 1:04 PM in response to Ahsan Ul Haq

I am also facing same issue.

Jamsoury

Level 1

4 points

Feb 22, 2018 11:01 PM in response to Foxybeybey1

Full bars on Verizon’s service and 0.29mb/s speed. Something is wrong

Jamsoury

Level 1

4 points

Feb 22, 2018 11:42 PM in response to docjonnt

I too would like to know if the 8 is better. Might be the antenna design. I live in Las Vegas and I’m getting terrible reception in different parts of the city

amnaan

Level 1

4 points

Feb 23, 2018 3:30 AM in response to MF-FL

Same here!

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Iphone X weak signals