Me too! I use iPhone 8.
And I was teached temporary effective solution on Twitter. It is to turn on the light 🔦 by control center. If I turned on the light for 30 seconds by control center, Flash worked again!
Incidentally, In the case of 20 seconds, Flash worked again. But Flash didn't become to worked soon. Only a few photos.
I did... and they told me I was using the phone out of the specified temperature.
Apple has replied that there is no fix and the phone simply can’t be used if it’s below 32°.
Call them.
At an out door ice castle last night. Every single IPhone 8 and IPhone x had the same quick small flash even though flashlight worked fine. IPhone 7 and earlier didn't seem to have any issues with the cold. Really hoping this can be fixed with software. Unacceptable to lose your flash every time it gets a little cold.
Same problem in Bilbao, Spain, with + 11º C. Send it to repair to Apple 6 times, received 4 replacements, from different Apple storehouses of Europe. All the iPhones that I’ve received had the same problem. When you receive the new replacement and you notify again the issue to Apple with the new iPhone that you have received, they don’t answer your mails. So you have to create a new case and tell all from the begging to the new assistant.
Put a complaint on the Store, official distributor of Apple. They only give u the option to send it again to get a new replacement, but it will have the same issue. Video of the flash not working https://m.youtube.com/watch?v=ZQu_Xh0vlDQ
Please sign the next request that I have notified in changes.org to have a solution to this issue. https://www.change.org/p/apple-iphone-8-iphone-x-flash-cámara-no-funciona-cuando -temperatura-ambiente-inferior-a-11-c Share it.
Thanks
tested in iPhone 8 plus 64 Gb & iPhone 8 Plus 256GB
also happens in iPhone X
Totally disappointing
Please call Apple everyone. I did a screen share with one of the more advanced tech support people and SHOWED him what happens, we even got some data. We all need to do this.
then contact Apple too, please
Yep I had the same problem, had 3 iPhone 8 pluses now all the same problem, never replaced my screen protectors so I spent £30 on screen protectors within a week they wouldn’t give me a new one as I didn’t purchase from Apple!! Such a joke. I wanted my contract cancelling but where I got my phone from won’t cancel because it’s been more than 30 days I only got this phone because of the camera doing the portrait mode to take amazing pics of my son on so I really am not happy I can’t take pictures of him outside in the dark occasions like bonfire night , Halloween, holidays if I go somewhere cold, the excuse I got was it operates like this to protect the battery my case has been thobbed off I’m now stuck with a phone I don’t want living in hope it gets sorted , otherwise I’m stuck with this phone for the next two or so years.. if it doesn’t get sorted I very much doubt I will be getting another iPhone after this I loved my first ever iPhone that’s why I decided to upgrade once that contract ended and now after the way I’ve been treated and people on store laughing at me looking like some crazy person coming in saying my phone camera flash isn’t working because my phOnes cold, making me feel like a laughing stock.. I’m really not happy with anybody who has dealt with me the fact after all their trouble couldn’t even give me a screen protector. My partner has the iPhone X his does exactly the same thing all though his flash works longer in cold weather it still aventually stops working .. also starts working again faster than my 8 plus once in doors , a tip for you though turn flashlight on for about 30/40 secs flash should work again until cold x
Hey last time I called Apple support they guy there told me the phone was only ment from temp 0 and up to 18 degrees c well my flash I tested it out today at plus 2 out and it still did not work there is a a defect in every iPhone I think or at least around here the last one I returned gave me battery issues .where it would just short out on me well guess what it had the the flash problem too
Scott,
they don't will accept this. The last time the service employee discuss this with his colleagues while I was in the queue. After that he told me "no this is not known and not a problem please use iPhone according to specifications".
Because I have Apple Care + he told me please visit the next apple center and exchange iPhone 8 plus.
They don't want to open a problem case. This is clear for me. At this time they haven't time and ressources for this "problem".
By the way this is a part from Apple. "discussions.apple.com"
Everybody needs to call Apple over and over.
IOS 11.3 is available now, let's see if the probleme is gone. We can all give our feedback here... Thanks
Me and my family were ice skating at night. We had three iPhone 8’s and one iPhone X. We couldn’t get any of our flashes to work outside. The temperature was around 25 degrees Fahrenheit. Also we are all running IOS 11.2.2. This is a real problem that needs to be addressed.
The answer is no. So far Apple says pretty much, too bad, not designed for outdoor pictures at night. So PLEASE call Apple and complain. They have told me no one is really complaining about this. They also say this forum is not an official complaint or tech support site.
Same here I’m in Vic and it’s 3 degree’s currently and my flash won’t work so apples theory of working order between 0-35 degree is false advertising and admission. Also focus is crap on the iPhone 8 Plus, my iPhone 6 camera was way better, talk about a step backwards iPhone!
When cold flash not working IPhone 8+
