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Hi djtwok,
Thanks for using the Apple Support Communities. I understand that you are having some issues with the flash on your iPhone when it is cold out. I'm not sure how cold we are talking, but you may want to make sure that you are using your iPhone within the range outlined below:
Environmental Requirements
- Operating ambient temperature: 32° to 95° F (0° to 35° C)
- Nonoperating temperature: −4° to 113° F (−20° to 45° C)
- Relative humidity: 5% to 95% noncondensing
- Operating altitude: tested up to 10,000 feet (3000 m)
iPhone 8 - Technical Specifications - Apple
Use iOS devices where the ambient temperature is between 0º and 35º C (32º to 95º F). Low- or high-temperature conditions might cause the device to change its behavior to regulate its temperature. Using an iOS device in very cold conditions outside of its operating range might temporarily shorten battery life and could cause the device to turn off. Battery life will return to normal when you bring the device back to higher ambient temperatures.
Keeping iPhone, iPad, and iPod touch within acceptable operating temperatures - Apple Support
Regards.
sorry didn't read your second post. i think its the new slow sync flash. I also think its software. Take a live photo with flash on and you can hear the flash on the live photo. Very annoying design flaw
I submitted feedback and called Apple Care Germany. They passed it on to California but I just got their standard answer: 0-35 degrees celius below unexpected behaviour is normal. The guy on the phone said, he expects a software update to address this issue or just nothing :-) lets wait until spring
Hi there,
I have. It appears the 11.1.2 update addressed the issue on the iPhone X and no calls regarding issues with it for really cold temps for those who updated. However, rep stated they are noticing issues with the 8 now instead and feels another update should be out soon.
She submitted feedback as a user and as a tech, and asked that I submit feedback as well.
I submitted mine and am having friends and family submit on behalf of iPhone 8 users as well :)
Literally just had the same problem. I went outside to take some pictures with my girlfriend in the snow and the flash wasn’t working. The torch was always working when we were outside and then when we got back home and the iphone 8+ warmed up the flash on my camera was working again. Its not just apples camera app, it didnt work with 3 different camera apps. To be honest the iPhone didn’t feel that cold. I hope there’s a fix coming for this.
I live in northern Minnesota and I like to take pictures of the Christmas themed park here in Duluth, and I cannot because the flash will not work for me and it’s a disgrace that I cannot take photographs. Minnesota is cold, year round and I hate to turn to androids for photos. They need an update that includes a fix for this problem. I like taking pics with others outside at nighttime but I simply cannot because of the weather. During the winter it’s 20 down to -20 degrees Fahrenheit usually and that doesn’t help at all.
I have an iPhone x with 11.2 and still have the flash issue. A work around is to turn the flash on and off a couple of times then access the camera app though the control panel and the flash works for a while in the camera. Really does look like a software issue as the flashlight works 100% of the time it would just be nice for apple to admit it and work on a fix. Looks poor when an iPhone 7 works better then the iPhone X
Have the same problem Iphone 8 plus . 11.1.2, flash doesn't work when it is chilly ( not mention when it is really cold) , neither does the flash light - you can bring it to life only after bringing it to warm enwironment - will say more - problem starts from even 12C!!!
please can everyone ring apple care and report this issue I'm on my 3rdn8 plus replacement they say they have never heard of this issue so we need people to make them aware I'm going to be sending my phone off I think as now my case is being heard and dealt with a little better now but I need people to report this so its resolved
I’ve had the same issue since I purchased the 8 plus, to be told when I go into the apple store that it’s my issue and I can pay to get it fixed. A manager from the store also stated he reads the forums every night and hasn’t come across the issue when I said a lot of people are having the issue. Hmmmmmm.
Lying like everywhere in the world in all appstores! Lying, lying and lying.
So they have destroy a great legacy that Steve left on them... liar idiots!
Show this to the man in the AppStore:
I got far in my case and got thobbed of in the end after 3 iPhone 8 pluses later a bout 3 weeks of phone calls to apple and online chats and other people to be rang back and told their is nothing they can do about the flash it doesn’t work in cold weather to protect the battery apparently , and the flashlight works then why? The guy couldn’t explain so basically made up an excuse in the end to get rid of me so yes I bought a phone for the camera but guess what guys if your planning on buying an iPhone 8 Plus for the portrait camera mode like me ... don’t bother unless you live somewhere like Florida !!!! Worse camera I’ve ever had due to this!
Yep I got far with my case they gave me 3 iPhone 8 pluses and my case went on for weeks I’ve been thobbed of now and basically told Cameras only good outside at night if you live somewhere like florida 😂😂
After reading a few of the comments that others have left about calling or checking inside the store and being told there is nothing that can be done.. seriously, apple needs to rethink the customer service. Many have put out nearly 1,000.00 for this phone and like me are very upset. I have also noticed that the camera on my 6S Plus took a better quality picture. I have not been very happy with the 8 Plus. It is the only apple product that has left me with bitter taste. Up north here we have 6 months of cold weather and this is the first phone I have ever owned that needed a scarf. Until I can find one that fits the little bugger.. I have to carry a camera or second phone with me to actually take a picture.. if it doesn’t get fixed, I will no longer be an apple customer.
Agreed. I was quite tempted to switch to Samsung with its beautiful S8 display but having invested in the Apple ecosystem and I am very happy with their other products I was partly tied into buying the 8+ but also really looking forward to all the upgrades I would get coming from the 5S including the wireless charging.
Unfortunately I had to return the first 8+ after getting the crackle in the earpiece while making phone calls which was made worse by the update. I was furious when I went to the Apple shop after paying £1000 and them telling me they would run some diagnostic checks. I said no way, you are going to replace my phone as it’s a technical fault.
Then there’s this fault where the flash doesn’t work in the cold! I don’t like not being able to use features I’ve paid for. One of the reasons I bought this phone was for the portrait mode and slow sync flash. That’s ok when you can get the flash to work.
I’m having the exact same issue with my iPhone 8 Plus. First I thought it was a faulty handset and I wanted to return it. Do you think I should do it or should we wait for an update that can finally fix this annoying bug?
When cold flash not working IPhone 8+
