Announcement: Upgrade to macOS Mojave

With features like Dark Mode, Stacks, and four new built-in apps, macOS Mojave helps you get more out of every click. 
Find out how to upgrade to macOS Mojave > https://support.apple.com/macos/mojave

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: High Sierra gmail problem

Since upgrading to High Sierra, Apple Mail will not connect to gmail. When I type my password I get a message, "Unable to verify account name or password". If I go to gmail on the web using Safari I can get right onto the account so the log in info is fine.

iMac, Mac OS X (10.7.5), Core i5, 12 GB

Posted on

Reply
Question marked as Helpful

Nov 19, 2017 8:02 AM in response to Windrave In response to Windrave

I have this problem too.

I can sign in to the app store. I can get an apple ID verification code (multiple times) but there is no place to type it.

Two choices only:

1. Username and password

2. I forgot


no place for verification code.

and i did not forget my username and password.

There’s more to the conversation

Read all replies

Page content loaded

Question marked as Helpful

Nov 19, 2017 8:02 AM in response to Windrave In response to Windrave

I have this problem too.

I can sign in to the app store. I can get an apple ID verification code (multiple times) but there is no place to type it.

Two choices only:

1. Username and password

2. I forgot


no place for verification code.

and i did not forget my username and password.

Nov 19, 2017 8:02 AM

Reply Helpful (5)

Dec 19, 2017 8:43 AM in response to Windrave In response to Windrave

I have exactly the same problem. Gmail works fine in Safari as webmail but not with Mail, same response as you are getting. The password used by Keychain logs me into Gmail fine in Safari but not in Mail. It also works fine with older versions of OSMac and on other devices. WHAT have you done Apple? One of the most popular email services and you've screwed it! Get your finger out and get it sorted.

Dec 19, 2017 8:43 AM

Reply Helpful (2)

Feb 1, 2018 11:14 AM in response to Windrave In response to Windrave

It was frustrating me too. What finally worked was to delete All my email accounts. It was scary when they asked if I was sure I wanted to delete the GMail, because all the mail would be lost, but there was something to uncheck and that grayed out the warning. One of the accounts I had to delete was iCloud AND Google and some account for gaming with Apple (didn't know I even had it). THis had to be done in the Internet Accounts System Prefs Panel, but I did it in the Mail application and Mail referred me to that panel and even opened it for me. Very nice Apple. Then I started a new Gmail acct (in MAIL) by selecting Google (after having deleted it earlier, remember) and then I only typed my email address and password, and in came all the mail. Ahh!

Feb 1, 2018 11:14 AM

Reply Helpful

Feb 8, 2018 11:54 AM in response to Windrave In response to Windrave

Hi,


I had this and similar problems with Gmail on my Mac after reinstalling High Sierra the other day to get past various bugs I couldn't fix. For what it is worth, here is how I got it to work although I don't know how long I have before it goes down again.


I wasted time trying to configure my Gmail account in Apple Mail. I tried IMAP and POP. You all know how much time this takes with 2-step verification, increasingly complicated passwords etc etc. Irritating to say the least. At one point, I got a message saying Mail was not a trusted App. Obviously trying to get me to install the App on my Mac as on my iPhone. Anyway, I just stopped trying and quit Mail after configuring Gmail via the web to forward my mails. On a hunch, I went into System Preferences––with Mail turned off––and tried setting up Gmail.


It worked. I just opened Mail and my Gmail account is there although it doesn't seem to be recovering all the mails from the web server. But at least I can receive mails to that address on my Mac.

Feb 8, 2018 11:54 AM

Reply Helpful (2)

Feb 11, 2018 8:17 PM in response to Windrave In response to Windrave

I am having this issue with all accounts through mail as well as through iCloud. All gmail accounts prompt me to enter my password. When I enter the correct password, the screen goes gray and does nothing. Outlook prompts a different error:

"Connections to host outlook.office365.com on the default ports failed."


These issues appear to have started randomly on Friday but maybe there was a small update I am not remembering.


More concerning, perhaps, is the fact that my computer also prevents me from logging in to iCloud. Similar phenomenon - when I enter the correct password, the verification applet becomes unresponsive or says "An unknown error occurred".


The big problem here is that now I can't access the app store to receive updates!


I see that some people have had luck with removing and re-adding accounts. This is not a fix! It's a work-around. So...where is the fix?

Feb 11, 2018 8:17 PM

Reply Helpful

Feb 13, 2018 5:41 AM in response to Downbeat210 In response to Downbeat210

I signed out of my iCloud account, restarted, and signed back in and things seem to be back to normal. Very spooky stuff at work here.

Feb 13, 2018 5:41 AM

Reply Helpful

Feb 21, 2018 1:03 PM in response to Windrave In response to Windrave

I have the same problem. I solved it temporary by switch on "Allow less secure apps:" on my google account.

Mail connect to gmail account for a few minutes, but after that the connection drops again.

It is something between Apple and Google.

Feb 21, 2018 1:03 PM

Reply Helpful (2)

Feb 23, 2018 11:24 AM in response to Windrave In response to Windrave

I started having the same problem today. I can login fine on web gmail but now when I start apple mail, it says login failed, and then when I type in the correct password, the screen goes gray and nothing happens.

Feb 23, 2018 11:24 AM

Reply Helpful (2)

Feb 23, 2018 5:22 PM in response to Windrave In response to Windrave

I have the same issues now too. Continually prompted to login to icloud - won't connect. Google Calendar won't connect, when enter password and verification code it just grey's out. Until I found this thread I thought I had been hacked in some way to capture all my passwords.


logged out of icould on imessage, can't log back in. Guess I will keep an eye on this thread for a solution.

Frustration.

Feb 23, 2018 5:22 PM

Reply Helpful
User profile for user: Windrave

Question: High Sierra gmail problem