High Sierra gmail problem

Since upgrading to High Sierra, Apple Mail will not connect to gmail. When I type my password I get a message, "Unable to verify account name or password". If I go to gmail on the web using Safari I can get right onto the account so the log in info is fine.

iMac, Mac OS X (10.7.5), Core i5, 12 GB

Posted on Nov 15, 2017 8:50 AM

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Posted on Nov 19, 2017 1:09 PM

I chatted with Apple. They had me delete my gmail act and reactivate. Nothing. Then I noticed that I had an iCloud acct for the same email address. Once I deleted that I could reactivate my gmail account.

46 replies

Aug 7, 2018 5:09 AM in response to thestrash

Thanks for the response. I actually found out just now that it is nothing wrong with my accounts. It is my workplace ethernet that caused the issue. This was the reason for it working on my laptop, with is only connected to the wireless workplace network, where everything is fine.


To sum up then, I have not problems with 2step login in with Google accounts and Apple mail. It works perfectly fine. It turns out som ports in the workplace network had been closed by network administrators...

Aug 28, 2018 5:45 PM in response to Windrave

I've had the same problem for months and even Apple was not able to fix it. Today i deleted my Gmail passwords from my Keychain and everything is working fine. I was able to install Gmail with no problems.

Open Keychain and search for com.apple.account.Google.auth-token. Once you find it make sure you get info and select the correct Gmail account that you are having problems with and deleted from the keychain.

You can now go ahead and install Gmail again.

Apr 18, 2018 4:31 AM in response to Windrave

Firstly, what I learned from Google is that there is a daily data limit for gmail accessed through the IMAP protocol. IMAP protocol - which is what Apple Mail uses to access gmail accounts - asks for the entire gmail account to be updated both to the gmail server and to the computer/iOS device. I believe this means if you have a iCloud file structure into which you sort emails, IMAP is looking everywhere for changes and communicating that - it's not just communicating new data, according to the Google tech I spoke with. When the daily data limit is hit, the transfer slows waaaaay down or stops at least temporarily. Compounding the problem is that each device connecting via IMAP eats into that daily limit - the more devices you use via IMAP, the more compounding of the problem.


Partial Solution #1:

What I finally did was go into gmail console from web browser and create app passwords for my two iOS devices. Then used those passwords to set up my gmail account as an Exchange account, then deleted the old gmail account that uses IMAP protocol. It is not possible to set up gmail using exchange on MacOS. We'll see if this solves the problem. So far so good.


Partial Solution #2: What may have made the data limit visible was something that seems to have begun last month with the upgrade to 10.13.4 - a problem may have occurred with the mac mail program. The symptom of the problem was that every time I'd log onto my computer and open Mail, it would start downloading thousands of emails. While I couldn't be sure that these were only gmail emails, it is likely that they were, and each time it was eating into the data limit. I worked with a senior tech at apple and may have solved the problem by deleting one particular mail file in the user library - but I would suggest a call to apple for guidance on that.


So setting up my iOS devices using Exchange and by solving the problem with Mac Mail, I think I brought my daily gmail data use way way down and so hopefully will not see the problem again.

Dec 19, 2017 8:43 AM in response to Windrave

I have exactly the same problem. Gmail works fine in Safari as webmail but not with Mail, same response as you are getting. The password used by Keychain logs me into Gmail fine in Safari but not in Mail. It also works fine with older versions of OSMac and on other devices. WHAT have you done Apple? One of the most popular email services and you've screwed it! Get your finger out and get it sorted.

Feb 11, 2018 8:17 PM in response to Windrave

I am having this issue with all accounts through mail as well as through iCloud. All gmail accounts prompt me to enter my password. When I enter the correct password, the screen goes gray and does nothing. Outlook prompts a different error:

"Connections to host outlook.office365.com on the default ports failed."


These issues appear to have started randomly on Friday but maybe there was a small update I am not remembering.


More concerning, perhaps, is the fact that my computer also prevents me from logging in to iCloud. Similar phenomenon - when I enter the correct password, the verification applet becomes unresponsive or says "An unknown error occurred".


The big problem here is that now I can't access the app store to receive updates!


I see that some people have had luck with removing and re-adding accounts. This is not a fix! It's a work-around. So...where is the fix?

Feb 23, 2018 5:22 PM in response to Windrave

I have the same issues now too. Continually prompted to login to icloud - won't connect. Google Calendar won't connect, when enter password and verification code it just grey's out. Until I found this thread I thought I had been hacked in some way to capture all my passwords.


logged out of icould on imessage, can't log back in. Guess I will keep an eye on this thread for a solution.

Frustration.

Apr 17, 2018 5:31 PM in response to Windrave

I too just noticed I was having this issue last week (possibly Friday). I've deleted both my gmail accounts and tried to delete iCloud from system preferences but message for iCloud informed me there was an issue and for me to turn off all iCloud services.


So I tried to add back my gmail accounts but after clicking on "Done" the program just sits/hangs there. Only thing I can really do is select the items or click on "cancel".


This is very frustrating as its coming up on my exams and I really would like to use Mail instead of the web interface.

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High Sierra gmail problem

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