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High Sierra gmail problem

Since upgrading to High Sierra, Apple Mail will not connect to gmail. When I type my password I get a message, "Unable to verify account name or password". If I go to gmail on the web using Safari I can get right onto the account so the log in info is fine.

iMac, Mac OS X (10.7.5), Core i5, 12 GB

Posted on Nov 15, 2017 8:50 AM

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Posted on Nov 19, 2017 8:02 AM

I have this problem too.

I can sign in to the app store. I can get an apple ID verification code (multiple times) but there is no place to type it.

Two choices only:

1. Username and password

2. I forgot


no place for verification code.

and i did not forget my username and password.

46 replies

Mar 29, 2018 10:07 AM in response to Windrave

Finally figured it out... After following all of the Apple troubleshooting tips, with Connection Doctor, updating password in server list, restarting, and (almost) deleting/recreating the Gmail account, it turns out that Gmail login/password used by Mail is (ignored) in Mail. You must go elsewhere to confirm your Gmail password.


Open System Preferences. Select Internet Accounts. Select the Gmail account (I know, you're not in Mail, but MacOS ignores the fact that it is just a Mail account)... It should prompt for the password, then Mail works. While they may have a reason to separate Gmail from, well, Gmail, at least make the "it's in System Preferences->Internet Accounts" more obvious, instead of all the historical troubleshooting that doesn't work (except deleting and re-adding your account)...

Apr 16, 2018 2:11 PM in response to DonnaR

Is anyone having this problem on iOS? Google is saying that google limits the amount of data that can be transferred through the IMAP protocol. When the limit is reached, gmail takes forever to populate in iOS and desktop. They recommended setting gmail up as an exchange account on iOS (exchange setup doesn't work on macOS). I've tried to set gmail up as an exchange account but it keeps saying that it cannot connect to the server. These problems just started happening about 6 weeks ago.

Apr 17, 2018 5:31 PM in response to Windrave

I too just noticed I was having this issue last week (possibly Friday). I've deleted both my gmail accounts and tried to delete iCloud from system preferences but message for iCloud informed me there was an issue and for me to turn off all iCloud services.


So I tried to add back my gmail accounts but after clicking on "Done" the program just sits/hangs there. Only thing I can really do is select the items or click on "cancel".


This is very frustrating as its coming up on my exams and I really would like to use Mail instead of the web interface.

Apr 18, 2018 4:31 AM in response to Windrave

Firstly, what I learned from Google is that there is a daily data limit for gmail accessed through the IMAP protocol. IMAP protocol - which is what Apple Mail uses to access gmail accounts - asks for the entire gmail account to be updated both to the gmail server and to the computer/iOS device. I believe this means if you have a iCloud file structure into which you sort emails, IMAP is looking everywhere for changes and communicating that - it's not just communicating new data, according to the Google tech I spoke with. When the daily data limit is hit, the transfer slows waaaaay down or stops at least temporarily. Compounding the problem is that each device connecting via IMAP eats into that daily limit - the more devices you use via IMAP, the more compounding of the problem.


Partial Solution #1:

What I finally did was go into gmail console from web browser and create app passwords for my two iOS devices. Then used those passwords to set up my gmail account as an Exchange account, then deleted the old gmail account that uses IMAP protocol. It is not possible to set up gmail using exchange on MacOS. We'll see if this solves the problem. So far so good.


Partial Solution #2: What may have made the data limit visible was something that seems to have begun last month with the upgrade to 10.13.4 - a problem may have occurred with the mac mail program. The symptom of the problem was that every time I'd log onto my computer and open Mail, it would start downloading thousands of emails. While I couldn't be sure that these were only gmail emails, it is likely that they were, and each time it was eating into the data limit. I worked with a senior tech at apple and may have solved the problem by deleting one particular mail file in the user library - but I would suggest a call to apple for guidance on that.


So setting up my iOS devices using Exchange and by solving the problem with Mac Mail, I think I brought my daily gmail data use way way down and so hopefully will not see the problem again.

Jun 2, 2018 4:06 PM in response to John Rock

Your post made the difference for me, ending a lot of frustration. My account was working fine in the browser but kept getting the "Unable to verify account name or password" in Mail. The key when starting a new Gmail account in Mail was to select the Google mail account provider and configure it there as opposed to selecting "Other Mail Account...".

Jun 3, 2018 12:24 AM in response to Windrave

This problem developed for me after I responded to a Google suggestion to improve my security - and add 2 factor id and not to use insecure apps. Google define 'insecure' to mean the app does not support 2 factor id - apparently Apple Mail does not! So persistent message: "Unable to verify account name or password."


Solution: get into Google, and search for "less secure apps access your account". Google supplies a password to use in Apple Mail - put this password in Mail/Preferences/Account; or in System Preferences/Internet Accounts and select Gmail. Then quit Mail and re-open Mail. (Or Restart your computer).

Jun 21, 2018 9:22 AM in response to Windrave

I had the same problem with an email account that I had set up through domain.com. The best solution is the one I found i this link:


http://simoncox.com/article/how-to-solve-the-apple-mail-unable-to-verify-account -name-or-password-issue


1. Close mail.

2. Open system settings

3. Click on Internet account

4. If a box pops up asking you to enter your password, click cancel

5. Enter your password in the password field (it will be blank).


That fixed my problem.


Good luck!

Jul 2, 2018 8:02 PM in response to Windrave

I had this problem too. I uninstalled/reinstalled the gmail account, and that didn't help. Then I went through the settings panels in gmail on the web and noticed that both imap and pop account services were turned off by Google. They must not like me - I'm not a droid phone user. Re-enabled them imap and pop and everything works fine now.

Jul 4, 2018 9:38 PM in response to Windrave

I too have a problem signing into Gmail using Thunderbird. It refuses my password whilst I have no problem logging into Gmail using Chrome with the same password. Maybe I am a cynic but it could be that Google is trying to control which software can access Gmail as it is losing out on advertising.

I prefer to use Thunderbird as it is far more useable and versatile. There are no adverts whereas using Gmail in Chrome I get many unsolicited advertisements.

I have tried all the recommended solutions but none of them work.

I'm going to give it 30 days to see if things change after which I will use a new email account and stop using Gmail and Chrome altogether - ADVERTISERS IN GMAIL NOTE!

Jul 9, 2018 12:54 AM in response to Windrave

I don't know if this is still relevant to you, but to everyone stumbling onto this question using Google; here's how to fix this:


Google deemed Apple's Mail client in (High) Sierra as "unsafe". If you have "restrict access by less safe applications" switched on in your GMail account, Apple Mail will not be able to login. The error as described in the question above will then appear.


The solution is to either 1) use a different mail client or 2) enable access in your Gmail account. Here's how:


- open https://myaccount.google.com/lesssecureapps in Safari and logon if requested

- flick the switch to the "on" position

- start Apple Mail and try to sync your GMail account (this should now work)


Hope this helps!


Kind regards,


Erwin.

Aug 7, 2018 2:26 AM in response to thestrash

Hi, this did not work for me. I also have problem using the mail app towards all my google accounts after upgrading from osx 10.13.5 to 10.13.6. This is only the case on my iMac and not my older MacBook Pro. I have 2-step authentication on all my accounts and this works perfectly fine on osx 10.13.6 on my MacBook Pro (Late 2012 model), but not on the iMac (late 2015 model). Turning off 2-step authentication on one of my google accounts did not solve the problem for me, as several here describes.


I have tried most of the recipes posted in this thread but none have worked. What to do?

Aug 7, 2018 5:09 AM in response to thestrash

Thanks for the response. I actually found out just now that it is nothing wrong with my accounts. It is my workplace ethernet that caused the issue. This was the reason for it working on my laptop, with is only connected to the wireless workplace network, where everything is fine.


To sum up then, I have not problems with 2step login in with Google accounts and Apple mail. It works perfectly fine. It turns out som ports in the workplace network had been closed by network administrators...

High Sierra gmail problem

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