Apple TV 4K Random HDMI Signal Loss

Downloaded the Official 12.2 (16L226) update. I am crossing my fingers.

As I replied below, it clearly looks like the problem is with the Apple TV 4K itself, not cables or other components. The cutouts happen during programs where there is no frame rate switching.

Same issue. Periodic signal loss indicated on the LG C7. To get picture back I have to turn TV off and on and then I get the Apple TV picture back. I have tried resetting the Apple TV from scratch twice now. Hope the second time works.

I’m having the same issue as well. I have an LG 65” SJ8500 with Dolby Vision connected to the Apple TV 4K. I’ve tried turning the SIMPLINK (HDMI-CEC) settings off and on on both the Apple TV and LG and still have the same issue. Glad to find other people having this issue because I almost returned my TV thinking it was defective.

Something worth mentioning that I forgot in my first reply: so far the only app that experience the intermittent HDMI loss is when I use Apple Music. Otherwise, I'm on Netflix a lot and I didn't see the signal loss (touching wood).

My setup: LG OLED C7, Bose SoundTouch 300, AmazonBasics HDMI cable.

I updated my LG OLED B7 and also am running the most recent TVOS software but am still having the same issue with the random single loss, where the ATV4k is on but the single drops and the screen goes black. Seems to happen within 5-10 minutes after Turing on the ATV4K. I am using a HDMI 2.0 cable 18gbs, the second one im trying with the same issue. Not sure if upgrading to a 2.1 cable or "Ultra High Speed HDMI" cable thats rated for 48gbs. Would anyone else recommend this? I am using 4k at 60hrz dolby vision. Maybe the 2.0 hdmi cable cant handle the bandwidth?

Its an Apple TV4K issue. I didn't have any issues with the " lost signal" problem with my last gen ATV so it certainly seems to be an ATV4K issue. I started experiencing this "lost signal" problem the DAY I got it and have been frustrated baby it ever since. I too have called Apple support about it and tehy jsut say " uhh, derrrr, go buy our 30$ HDMI cable, that'll "probably " work? Apple better get a fix for this!

Sorry your having problems, what are you using for video settings on your ATV 4K? If your TV is non 4K than you cant use dolby vision, so are you using HDR or something else? Strange your having issues, it is concerning since everyone here mainly thinks that the problem lies within the 4K dolby vision and the old HDMI cables not being able to handle the bandwidths of that.

I switched to the EchoGear Cable and have had no issues since. Been about a week or so. Try that cable, but if your not pushpin 4K to your TV, I am not sure what could be the issue for you.

So I tried the Echogear and didn't help. What does seem to help a bit is if I change the HDMI Output setting (mine is non-4k). It doesn't matter what I switch it to, just that I switch it. This will usually help for a while but eventually it will go back to dropping the signal to the TV. Gonna try putting a hdmi splitter between the ATV and the TV to see if that helps at all. I'm going on the theory that since the ATV doesn't have the problem when going through a A/V receiver the splitter will have a similar effect. I agree with everyone else, this is really getting frustrating. I'm getting tired of these little patch solutions for something that "should just work".

Same problem here. Apple 4k giving problems. My tv looses source input on random moments. I used two new hdmi cables both capable of 4k HDR. I even updated to the beta firmware without any luck. It seems to happen on 720p, 1080p, 4k and 4k hdr.

Had no problems with my regular apple tv. I have a Samsung Qled QE55Q8F.

The more I read everyones posts, the more I feel like this has to be a ATV4K issue and not our television sets, the same issue its happening across several different brands, from LG to Sony and Samsung. And apple has yet to acknowledge it. Even when calling and talking to them about the issue they just say but their **** expensive 35$ belkin cable. This is really getting frustrating.

I have a similar issue. After several days of normal use, Apple TV 4K loses audio over HDMI. I am connecting Apple TV 4K to my Samsung TV via HDMI 2.0 cable. The TV is Samsung UN40KU7000. Sometimes, and I emphasize "sometimes", the audio comes back on when I connect the TV to another HDMI port. I tried resetting both Apple TV and restoring TV to factory firmware. Apple TV audio will work for a week and then the symptoms re-appear. I am an Apple fan but really hate this device. The new remote touch pad is a pain as well. I don't have these problems with my Roku 4k or old Apple TV 3rd generation. So the only constant is my Apple TV 4K 64GB.

Apple please provide a formal answer to this issue!

I definitely appreciate everyones experiences, but we are starting to delve into the ridicules here maybe....so now we cant plug anything else into any of the other HDMI ports on our sets, or not in the ARC port? Look, do whatever works for everyone but I mean, this is getting stupid, Apple needs to recognize this is an issue with the ATV4K itself and not our TV's or the HDMI ports. I've had several conversations with Apple support about this and they seem dumbfounded about the issue, they just say change the cable to a next generation HDMI 2.0 cable ( which I'm using). I've tried not using a non-ARC port and still get the drops. I have a 2017 LG OLED that is capable of Dolby Vision so it would seem like the ATV4K would be a perfect fit. I'm just not convinced this is a problem with our sets. I can stream 4K video with the Amazon Fire with no issues as well as other devices. The ATV4K is the only one that drops the single.

I have only had improvements with the drop outs but there has been nothing that actually fixes the issue ( for me at least). The EchoGear cable greatly improved the issue but it did not solve it. Or if you want to spring for the Belkin that Apple is shilling for double the price go for it. But you'll still get the drop outs.... Eventually.

Hello all,

I don't have a solution, but I believe that I'm into something that causes the issue: the music.

- When I listen to music in Apple Music, I have the signal loss pretty quickly. It is super annoying.

- When I watch Netflix, I don't get the signal loss. I didn't get it for ages. However, in the episode 18, season 2 of Riverdale, they had 2 musical dance and guess what? I got the signal loss both times in each of the musical dance.

Coincidence? I think not. My setup is the Amazon Basic HDMI cable, with the Boss Soundbar and the LG C7.

FWIW the Apple TV is perfectly capable of sending DV60 to your TV, if it's not happening for you it's because the rest of the equipment isn't handling it. I've had my 4K for a considerable time now and haven't had a single issue connecting to my TV using a DV60 setting.