iphone 6 randomly shutting down - black screen with spinning wheel

as of this morning my iphone 6 has randomly started black screening with white spinning icon, every couple of minutes - i have reset with power / home button; reset network settings, turned into airplane mode and switched off - HELP.


Phone is tanking after every task

iPhone 6, iOS 11.1.2

Posted on Dec 1, 2017 3:10 PM

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Posted on Dec 1, 2017 6:38 PM

I have had the same issue since this morning Melbourne time. Visited the Apple Highpoint shop and they have had approx. 50 people come in with the same issue and have informed Apple. The engineers in the shop are unable to fix the issue. Told me to sit tight for a few days until Apple comes out with an update. I have followed the advice from the clay_easton post on here. I went into Settings- General- Date & Time- Set Automatically (turn off). I kept the location as Sydney which gives me Melbourne time but just put the date back by 2 weeks. I then turned my phone off then on. This has worked for the time being and my phone has not crashed, I am now able to see my alarms in the clock App. Hopefully Apple provides a long term solution soon.

63 replies

Dec 1, 2017 5:32 PM in response to BelleC27

I have the same issue in Sydney Australia as of around midnight last night. Only thing that I'd done differently was allowing the phone battery to run flat last night, but I can't do anything with the phone without it restarting every few minutes and it's running extremely hot. Restart, full reset doesn't work and can't restore backup from cloud or iTunes because the phone constantly restarts itself. It's unusable at the moment.

Dec 1, 2017 6:21 PM in response to BelleC27

We also have this problem with an iPhone 7. (Based in north west Queensland - 5 hours from the nearest Apple or Telstra shop!) No rhyme nor reason to what is happening - just keeps going to blank screen with spinning wheel and then back to Home screen. Also correct Clock time shows on front screen, however can not access any alarm / timer information or settings within that App. Can seem to open most Apps but they self close after about 3-4 seconds. Battery has gone from 77% down to 37% in less than an hour. Please help. This is very frustrating!!

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iphone 6 randomly shutting down - black screen with spinning wheel

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