Hello, Not sure if only mine iPhone X got this issue, which is ghost touch on my screen! When I browse either news page or Facebook. It always pop up ghost touch! Anyone here can advise? I got video to proof..
I went to my local Apple store, told them what happened. They took me right away with no appointment (next available appointment was a week later). They had me speak with a manager. Then, They brought someone from the back room. This was the person who would handle my repair. They offered a two tiered solution - calling it a “false touch” issue, they were going to replace the screen. And, if that didn’t work, they were going to give me a new phone.
They replaced the screen in about 45 minutes. It has worked fine ever since.
I recommend going to the store - capture the craziness on video if possible (I used someone else’s phone).
Hello, is ghost touch on my screen too! . It always pop up ghost touch and some time a line is not working! Anyone here can advise?
My iphone x’s glass was broken on the top left. And when my phone get heat, it starts to touching auto (ghost touch). What should i do to this problem? Help me!
Better to video record it down and go Apple store for exchange. For my case, Apple was replaced me an new refurbished unit I guess! Coz exchange without any new serial number box, just simply replaced an unit of iPhone for me. Now my iPhone X serial number is different from my iPhone Box. Next time if want to sell it away at no resale value. Sigh!
hi to all,my iphone x is behaving strangely,when i unlock the home screen to somehow all the application strarts popping up,thre is no control to close or shut them down similarly when i try to dial a number it just dont let me,i tried a solution on youtube and came to know that its not only me there are thousands other with no solution or cure .. is there any official statement by apple regarding this?please consider it if there is not,waiting for reply..... thanks
This problem has made me crazy for 1 month. This is ridicoulous problem for 1000 $ costed device. To solve ghost touch I have cleaned my phone and adjusted all sensitivity settings but this did not help me. After call conversation with Apple Technical Support, they have adviced me to format my phone with İtunes. The key point is “Do not upload your backup when you format your phone.” However I need my backup for contacts,mails etc. So I have upload backup. The problem has not been solve yet. Then one night, I tried to solve this problem all nights for this month 😅, I have decided to delete all applications by manually. And then when I have deleted Whatsapp and uploaded again without backup, the problem was solved in 90%. I used 64 GB Iphone X and Ghost Touch problem stems from capacity fullness. I have occasionally Ghost Touch problem sometimes. But I do not know problem is about me or screen hardware. To be sure about solving this problem, I will delete all pictures and videos and inform you. My solution is effective and I hope it will solve your Ghost Touch also. Apple need to prepare more instructions about this issue because this is unacceptable error for users 😡.
Thanks 👋-1F3FB;
I had the ghost touch issue for a while. Went to Genius Bar and they said it was a software defect. Said a complete restore would solve the problem. So that is what I did and within a few days if it was happening again. Went back to Genius Bar and they said the problem was a defect in my screen and that I had to get my screen replaced. So they replaced my screen and I am no longer experiencing the problem. At least as of yet.
Sent from my iPhone
Your phone is less than a year old, so it is still covered by warranty. So there is no cost to an iPhone X user unless it was physically damaged. There is never a charge for the Genius Bar unless an out-of-warranty repair is needed and then you pay only for the repair, not the diagnosis.
As I and others have posted several times restore the phone and set up as new and if the problem persists the phone needs a new screen.
There are several possible causes of the problem:
Only the last of these is an actual hardware defect in the phone, and it can be fixed by Apple replacing the screen.
I have the same problem. The issue happens consistently after I've been using the phone for 30+ minutes (usually playing a game). The screen will start "flipping" out acting as if I'm touching the screen in different places when I'm not touching it and I can't clear out apps I've been using. I have to reboot the phone to get it to work properly. I've got an appointment in two days with Apple Genius store > my guess of what will happen, I'll take the phone in and they will run diagnostics, everything will appear fine to them, I'll insist that I have this problem, they'll have me reset my phone as a new phone (not from back up - because that's the "go-to" solution now for every problem I've learned). I'll get home and my phone will still have the same problem. I'm hoping to get this issue video recorded as proof for when I go in.
Side Note: There's bad history with dealing with Apple's support, I have an iPhone X and I use the Apple Upgrade Program where I pay $56.16/month for my phone. Within the second month I noticed that my phone would either disconnect from my home wifi network when in another room or the signal speeds were very slow. I compared the speeds to my old iPhone 6 Plus (which I still had) and the download speeds on the 6 were more than twice the speed of my new iPhone X when connected to wifi. I talked with Apple support, went into the store and basically all the checked was if my phone connected to the network (and it did) so to them the phone was fine and nothing was done. Because of that I don't use wifi on my phone because it doesn't work right and I'm stuck in this situation. The phone is too expensive to have these kind of issues and the support doesn't seem to really listen/care, I love Apple but I'm getting close to the point of switching.
iPhone X Ghost Touch
